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    EyeQ.ity

    3.7 (6 reviews)
    Closed 10:00 am - 9:00 pm

    Services - EyeQ.ity

    Eyewear fitting

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    Eyeglass World

    Eyeglass World

    (36 reviews)

    $$

    WORST CUSTOMER SERVICE OF ALL TIME!!…read more WOULD GIVE 0 STARS IF POSSIBLE!!! I recently had an incredibly disappointing experience at Eyeglass World that I feel compelled to share. I brought a friend's pair of glasses to their store for repairs, trusting their supposed expertise. They assured me they could fix them, but instead, the glasses were broken by one of their employees. To make matters worse, the employee giggled and said, "I'm sorry, super glue is now your best friend," without offering any compensation or a proper apology. Taking my grievance to corporate seemed like the right move, so I did, but a few days later, the store manager's response was equally frustrating. Instead of compensating for the glasses their employee broke, she offered to cover the cost of an eye exam and insisted we pay regular prices for new glasses, with a buy-one-get-one promotion that's already available to the public. When I expressed my frustration and argued that I shouldn't have to pay for glasses they broke, the manager coldly replied that comping the glasses or the eye exam was against company policy. She said I could either accept the eye exam or receive nothing at all. It's against company policy, yet she offers me one anyway; she can do both. This blatant disregard for their responsibility was appalling to me. The situation was made worse by the manager's attitude, rudeness, unprofessionalism, and flat-out dishonesty. She claimed that her employee had warned me about the risk of breaking the glasses, which was an outright lie. If I had been informed of any risk, I would have taken them elsewhere for repair. When I asked for proof of their supposed terms of service acceptance, she caught an attitude and lied through her teeth about having video evidence and refused to show it. She then contradicted herself by saying customer service, not she, reviewed the footage. This experience has shown me that Eyeglass World is not only unprofessional but also deceitful. They failed to take responsibility for their mistake, lied about the circumstances, and treated a loyal customer with utter disrespect. I will never trust or recommend Eyeglass World to anyone. They are a complete disgrace and a huge disappointment. Avoid this place at all costs!

    well, for one I can't read now and for two I didn't appreciate the young lady who checks you out…read more Automatically wants to add things to my glasses that I didn't ask for and I'm I was just waiting For her to get through so I could tell her I didn't want them. I'm very unsatisfied with the service of the store for one. My glasses are completely wrong as far as the bifocal. I cannot even read now I have to put something directly up to my face. I just now started wearing my glasses because where I work I wore my old I could still see out of them and I need them more to read than to see. sorry it's my mistake because I didn't wear my new glasses for a couple of months until I lost my old ones and I tell you they are horrible. The distance is fine but trying to read something. I would never use this place again, I agree with some of the other comments the front office was very unprofessional

    Visionworks Doctors of Optometry

    Visionworks Doctors of Optometry

    (14 reviews)

    $$$

    there was a medical incident while we were in but the ten responded very professionally and…read moreafterwards thanked us for our patience and apologized (Unnecessary but appreciated) for the inconvenience. John then checked and while being unable to put a prescription in the oakley frames I had brought but was able to find a similar pair and get an order for lenses with a little help from the team. They informed me that Oakley is simply very particular about their allowances on curved frames and asked if a higher price was ok before proceeding with a higher cost lens. overall this was a great experience and while I am quite particular about who I let examine my eyes, I will likely return for my future glasses needs.

    I'm in between optometrists at the moment, but I needed to have my lenses replaced in my glasses…read moreframes, so I decided to give Visionworks a try. By the way, before we go any further: This location is inside the Castleton Square Mall! Don't be a ding-dong like me and drive all around the general proximity of the mall looking for a stand-alone location. There ain't one! Visionworks is in the mall. If you enter through the south entrance, it's to the right. Anyway, I needed to get my lenses replaced in frames I already had, and fortunately, Visionworks did this for me easily. I just brought a copy of my prescription to the store, and they were able to give me price options for different coatings and whatnot on the lenses. Then they took my glasses, and off went my spectacles to the special place that glasses go to get spiffy and newish. Visionworks told me it would take about two weeks for my glasses to come back, but they were done in about five days! And the lenses were great and just what I wanted. This isn't the newest and most modern optometry joint that I've ever visited, but for my purposes, it was a very good experience.

    EyeQ.ity - opticians - Updated May 2026

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