The eye exam and Dr. Snyder was fantastic! Ordering the glasses went smoothly as well. We ordered…read more2 sets of glasses, the sun glasses came in on time (although no one contacted us to tell us they were in). We called after 2 weeks to see the status of the glasses and that was when Zack said the sunglasses were there but they didn't have the clear set. I had to ask why and was told that they would call back to let me know why . A call was never made to me so I waited a couple of days and called again! A representative a woman stated that the glass maker told them that they had lost the glasses and now had to order the frames and it would be another couple of weeks!!! By this time , I was livid not only do they not keep on top of glasses that were ordered but no one contacted us to tell us of a delay and why. That is horrible Customer Service, do they not care to take care of a client from start to finish or is it, that once they have my money the sale is over!!! We feel that the prices of the glasses weren't cheap so the service should be top notch. Once the clear glasses did come in, we were contacted but we shouldn't have had to do all the reminding and follow up. Our understanding would be much more agreeable if we were contacted as soon as the sunglasses came in and they already had the answers on the reason why the clear glasses weren't ready on time. My review is mixed : The eye exam a 10 The glasses a 4 maybe. V Guertin

You will receive the very best eye care to be found. I am so fortunate to have met Dr. K. Snyder…read moreyears ago, as now I have issues that require monitoring. So thankful to have her care. And I always can get immediate care when it is needed. I can count on a response from her team whenever I contact the office. Steve and Tim are delightful whenever I call or visit the office. You'll be so glad to become a new patient at Infinity Eye Care! Betsy Gambaccini

This is the worst place I have ever come to. I have been here three times for a walk in and every…read moretime I come they say that cannot do walk-ins. Why say you do walk ins if I come right at opening time and you do this every time. I will never go back to this place or any other dr. Tavel. They have ruined my experience.

I had a wonderful experience at this Kodak Lens | Dr Tavel this morning! The staff was polite,…read moreknowledgeable, and more than willing to ensure I left with everything I needed at a great price. The doctor & I had a great conversation about different contact lens options & provided a few *dailies* options for me to try at home if I wanted to supplement my current lenses/ switch to this in the future. I had both a contact lens fitting & eye exam. A very friendly staff member assisted me with trying on their variety of frames (they have several brands & styles). She talked through my insurance coverage with me and helped me determine the best options for how to use my insurance plus other discounts available. I'm very excited for my new Longchamp frames & contacts to arrive!

I have been going to this facility for several years. I always get great service. Staff is so…read morehelpful and knowledgeable. Thank you all.

Outstanding office! Definitely a must visit optical office. Great selection, great doctors and…read morestaff! ​

I don't wear glasses but my husband does. He struggled the…read morepast 2 years with myeyedr. He came to America's Best and got a great thorough exam, better glasses and contacts and a better price. The staff was friendly and professional and provided great exam, service and product that my husband is so happy with.

This place is the worst. Staff is so unenthusiastic and trashy. They don't tell me until I show up…read moreto my appointment that the doctor is calling in and my appointment is done over a video call... no I want my doctor to be in person thank you. I will never come back. Edit: I am sitting in the waiting area when I am told that they will no longer be seeing patients the rest of the day because the tele doctor is no longer available. Absolutely awful customer service.

On March 24th, 2026 I had an appointment at this Eye Glass World location in Indianapolis, I had a…read moreexceptional experience, outstanding staff, The eye doctor ( Dr. Gould) she did my examination was very friendly very Curtis and very helpful she explained my situation . I feel that she should be commend for being very exceptional and professional in her job . After my exam I spoke with Warren he was also very professional very helpful he helped me pick up two nice pair of glasses the one pair that I chose comes with a gray tent, I also chose a pair of sunglasses Ray-Ban of course very nice looking as you both pairs are very nice looking when I looked in the mirror I felt very confident and very happy and very pleased with a choice. Warren is an exceptional courteous and all around nice person to talk to. I would highly recommend this location you are the need of glasses or contacts or not to stop by sometime and tell them what a great job they do and how they help the community and the city of Indianapolis. I definitely recommend this location I definitely give them a five-star review and two thumbs up. /

Update #2 - Here it is another 14 days later and STILL no sunglasses. I did receive an email this…read moremorning from someone named Sara letting me know their district manager will be in touch with me to try to assist me with this circus. I emailed their corporate office after the upteenth run around. I was hopeful when I read the email but no call yet. I called the store this past Friday to see if the sunglasses made an appearance yet & was told no. I asked if they can please track them? This employee told me yes, they can ( remember now , the assistant manager had told me no, I asked again if they could be tracked because I can't put my trust in anything any of them say) however, she can't "access the system to track it but let me take your name & number so the person that knows how to do this can call you." For the love of God, give me the damn tracking number & I'll do it myself! WTF WITH THIS PLACE!! And you guessed it, no one ever called me , it's now Monday night. They were open over the weekend. I am so glad I ordered a whole other pair from LensCrafters across the street from them . I paid out of pocket because that's how much I do not trust Eyeglass World to ever get the sunglasses I ordered thru them to me. Pretty sad. They should take a lesson from their competition, they had them in within 6 days. Very professional & get this , they knew how to do all aspects of their job. What a concept!! RESOLUTION FINALLY- The District Manager, Ashley, contacted me this morning. Very professional, she made everything right for not just me but also what my husband dealt with. Despite not getting the insurance on his glasses, unbeknownst to us, you still have a 30 day warranty on your glasses. Ashley explained even without getting their insurance on them, they should not break do easily after just receiving them. The arm fell right off & his prescription is off. Ashley patiently listened to every miserable thing that happened at this store. The end result is she gladly refunded both of our glasses, having them re made and turns out my husband wasn't able to see with his new glasses because they put in the wrong lenses! They put in single vision when he should've had the progressive! And he paid for a progressive lens! Ashley is taking care of everything, remaking them , refunding our money & sending us to the Noblesville location for better service , also, getting our vision insurance reinstated since our visits at the Castleton store were a complete waste of money, time , gas & patience. Thank you a million times over to Ashley, you rock, girl!

I was greeted when I walked in. Everyone is always so helpful. My glasses were giving me issues and…read morethey gave me some pointers. I've been going here for at least a year now. Make sure to stop in for your eye needs.

I've been going to vision works for a few years now and have never had any issues! I showed up with…read moreblurry vision and they got me in right away! No appointment! Dr. Venezia was amazing! Knowledgeable, thorough, patient, kind, informative, and genuinely cared! I've worked with Caitlin before and she is always helpful! Very personable and helpful! She always makes me feel very comfortable and educated about my vision and benefits! All in all, an amazing place!

Dr. Lentz, Teresa, and all other staff are extremely helpful and personable. They are very caring,…read moreand take all the time needed to ensure you are satisfied and understand the entire process. Couldn't be happier with the care received.

Dr Lentz is awesome & so are Linda & Teresa at the front desk. Dr Lentz stays up to date on all of…read morethe latest science for eye health. Been going here for many years & I dread the day I will have to find a new eye Dr. Hopefully it isn't anytime soon :) Highly recommend Lentz Eye Care.

I cannot thank Sue and Theresa enough for their exceptional service and their commitment to working…read morewith me to find eyeglasses that work for me. Above and beyond! And thank you to Dr. Finley and Vicki, too. Altogether a kind and patient staff.

I don't wear glasses but my husband does. The service was on my insurance benfit though…read more For 2 years he tried this business and he was totally pretty ticked off both years. He bought 2 pairs of glasses but one pair didn't seem the same. He tried to tell them something was not right but they said both were exactly the same. Fast forward He went to a new optometrist this year and took both pairs to have just the lenses updated; he was told the prescription were not the same. The eye exam performed by the new optometrist was more detailed and they actually did an in depth exam on his bifocals. He said myeyedr was not that thorough. Now that he can compare he says his new lenses and contacts are so much better than when he got new glasses and contacts from myeyedr. Myeyedr is also more expensive and they just weren't very attentive to my husband.

I did not have an exam by Dr. McKenna, but did purchase frames here. The staff was professional and…read morefriendly. The purchase process went smoothly. I am very happy with the eye glasses that I purchased and will visit McKenna Family Eyecare next year.

Best experience I have ever had at an optometrist office. The front desk was friendlyvand…read moreprofessional, the technician was knowledgeable and proficient and friendly, Dr McKenna was so easy to be with and had my corrections figured out in less time than I've ever had and his correction was perfect. The best vision correction ever! Chanda spent over an hour fixing my broken glasses so I would have to buy a new pair today and then get another pair after my cataract surgery in a few months. Can't say enough kind things about this group. You need to check them out!