WORST CUSTOMER SERVICE OF ALL TIME!!…read more WOULD GIVE 0 STARS IF POSSIBLE!!! I recently had an incredibly disappointing experience at Eyeglass World that I feel compelled to share. I brought a friend's pair of glasses to their store for repairs, trusting their supposed expertise. They assured me they could fix them, but instead, the glasses were broken by one of their employees. To make matters worse, the employee giggled and said, "I'm sorry, super glue is now your best friend," without offering any compensation or a proper apology. Taking my grievance to corporate seemed like the right move, so I did, but a few days later, the store manager's response was equally frustrating. Instead of compensating for the glasses their employee broke, she offered to cover the cost of an eye exam and insisted we pay regular prices for new glasses, with a buy-one-get-one promotion that's already available to the public. When I expressed my frustration and argued that I shouldn't have to pay for glasses they broke, the manager coldly replied that comping the glasses or the eye exam was against company policy. She said I could either accept the eye exam or receive nothing at all. It's against company policy, yet she offers me one anyway; she can do both. This blatant disregard for their responsibility was appalling to me. The situation was made worse by the manager's attitude, rudeness, unprofessionalism, and flat-out dishonesty. She claimed that her employee had warned me about the risk of breaking the glasses, which was an outright lie. If I had been informed of any risk, I would have taken them elsewhere for repair. When I asked for proof of their supposed terms of service acceptance, she caught an attitude and lied through her teeth about having video evidence and refused to show it. She then contradicted herself by saying customer service, not she, reviewed the footage. This experience has shown me that Eyeglass World is not only unprofessional but also deceitful. They failed to take responsibility for their mistake, lied about the circumstances, and treated a loyal customer with utter disrespect. I will never trust or recommend Eyeglass World to anyone. They are a complete disgrace and a huge disappointment. Avoid this place at all costs!

well, for one I can't read now and for two I didn't appreciate the young lady who checks you out…read more Automatically wants to add things to my glasses that I didn't ask for and I'm I was just waiting For her to get through so I could tell her I didn't want them. I'm very unsatisfied with the service of the store for one. My glasses are completely wrong as far as the bifocal. I cannot even read now I have to put something directly up to my face. I just now started wearing my glasses because where I work I wore my old I could still see out of them and I need them more to read than to see. sorry it's my mistake because I didn't wear my new glasses for a couple of months until I lost my old ones and I tell you they are horrible. The distance is fine but trying to read something. I would never use this place again, I agree with some of the other comments the front office was very unprofessional

Do not trust this place. I was told by one of the guys that was there for years that if I scratched…read moremy lenses they would repair them for free under my lifetime warranty. That was a lie! He's no longer works there and the ladies I spoke to today were extremely rude about the situation. Go to a real place people!

EyeQuity is a relatively new, 4-location chain with two locations in Central Indiana, Greenwood…read morePark Mall and Castleton Square Mall. Started by a longtime LensCrafters executive who believed the process of buying eyeglasses should be simpler, more affordable and fun, EyeQuity focuses on affordable, one-price eyewear options without the usual add-ons and upgrades. As a loyal customer of the optometrist associated with the Sears in Castleton Square, I've struggled with what I would perceive to be a rather low quality of eyeglasses they consistently produce - love the doctor, hate the product. I'd wheeled by EyeQuity on several occasions, their attractive display always catching my eye and their selection of around 20 different brands and hundreds of different frames always giving me a reason to stop and check 'em out. The staff has always been super friendly and patient as I've stopped several times and tried on many frames - never committing to a sale. However, each time I went away I became more impressed with their selection and even more impressed with their patience and customer service. As my insurance only authorizes frames every other year and my prescription changed this year, I found myself itching to buy a new pair of glasses. The one-year-old Sears pair had coating that was fading and generally was looking really beat up. As usual, while I liked the style, they'd sold me a garbage pair of glasses. They are not eye doctors. They don't offer exams. They can refer you to a doctor, but EyeQuity focuses on selling complete eyewear packages at all-for-one pricing. By "all-for-one," I mean that the extras that often cost you lots of extra cash at most other eyewear places are actually included in the price at EyeQuity. For example, at regular pricing a pair of single-vision lenses with anti-reflection will run you $139 including lens and any of their frames. The HD Progressive Bifocal package is $229. Both packages feature polycarbonate thin and light lenses with UV protection and Anti Reflection treatment. They also have packages for "ComputerComfort" and "MobileTech" glasses that are specially adapted to work for those who spend a lot of time on the computer and/or on a mobile phone. They can also take your frame and put a new lens into it. Of course, they also offer prescription sunglass and Transition options. I was attending a movie screening this weekend at the mall. Yeah, Black Friday weekend. Ugh. The good news was that EyeQuity was having a sale with a complete pair of single-vision glasses on sale for $99 and, if I recall, the bifocal package was $199. As I wheeled by, I spied a frame I absolute loved and stopped and tried a few out. After having passed by them so many times, I committed this time. I happened to have my new prescription with me - that made it super easy, though they didn't have the appropriate lens in stock (most can be made in 30 minutes) and said with the long holiday weekend that it would likely be Wednesday. As that's still half the time of Sears and most other places, I committed. Another key point with EyeQuity is that they generally only deal with cash, health savings accounts or flexible savings accounts. They are usually an out-of-network provider for insurances and do not file insurance (but are happy to provide you with documentation to help with reimbursement). I used my health savings account and they provided me with a document so that I could prove it was a healthcare purchase if needed. Truthfully, this pair of glasses was less expensive than my last pair paid for using insurance. So, it was easily worth it. I was a touch concerned when I hadn't heard from them on Wednesday, though I had another obligation at the mall that night and just showed up. As I showed up, my glasses were just getting finished up. The same employee was working, I believe she's in management, and she requested 15 minutes to finish up. I grabbed a quick bite to eat, returned and they were ready as promised. They are a delight. So, I admire business practices that allow for a customer to truly browse and wait until the time is right. I never felt pressured and often left with clean glasses. They've been consistently friendly and helpful. When I was finally ready to purchase, the process was quick and easy and stress free while the product was delivered in top condition on the day promised. EyeQuity offers a 30-day window that you can return the glasses and a one-year warranty from date of purchase. If you're uninsured or underinsured or simply want good quality glasses at a good price with good service to match, EyeQuity definitely delivers.

Great selection of name brand frames and lots to choose from! Prada, Gucci, Tom fords, etc…read more Staff is always nice and the doctors are knowledgeable and efficient! We live near greenwood but make the drive to the castleton location when we are due for eye exams and/or glasses and it's definitely worth the drive!

It's hard to find Ophthalmologist on south side. They are also pretty booked up. When I got in to…read moresee them, they had good Drs. Ultimately, my second appt was at their Castleton office and I saw Dr. James Wilson. He is fantastic.

I accidentally slept on my lenses. I came here and Paige…read morethe assistant manager was very helpful and helped me out fixing them!!! What a great person. Unfortunately I just got a new pair 1 month ago, next time I will come here for my new prescription!

I am a long term customer at Lens Crafters on Georgetown Road Indy…read more I was treated rudely on the telephone regarding receiving my new glasses. In addition, Rachel became argumentative on the telephone. I would not recommend this location, or company, Move on ! Slow delivery too. Marlon Peck

For the special the TV commercial advertises they didn't have the materials to complete my eyeware…read morefor the same day. And the selection of eyeglass frames were very few. Limited to probably 3 variety of frames available. So I wasted my time but they were going to charge me far more for the visit if I didn't choose a frame. So i had to wait for over a week for the frames to be available. Total bait and switch. No I don't recommend this company.

Great staff! Friendly and extremely knowledgeable and helpful! Did I mention a huge variety of…read moreglasses? Small medium and large frames. The

I would like to take a moment to recognize Joe Bang. I truly cannot say enough good things about…read morehim. I was having trouble with my glasses fitting correctly, and Joe took an incredible amount of time to ensure everything was adjusted perfectly. His expertise is beyond anything I have ever experienced. He was exceptionally kind, patient, and professional throughout the entire process, and he made sure I left completely satisfied. You have a truly outstanding employee in Joe, and I hope you realize how fortunate you are to have him on your team. He is a wonderful reflection of your organization. Beth Kiel

I scheduled a road trip from Baltimore to St. Louis in such a way that I could visit this business…read morespecifically, and I was not disappointed! I had ordered three pairs of eyeglasses from the St. Louis store (now closed) over the years and needed this last pair adjusted to fit. The worker who was manning the store was patient and very helpful, giving me tips on care and proper fit of glasses. I hope to be through again soon. Love See glasses!

I would never recommend this location for LensCrafters. They canceled my appointment and did not…read morecall, text or send an email. When I arrived, they pretended I had the wrong location until I showed my appointment on the phone. Then he looked in the computer and stated they canceled the appointment!!!!!

I recently purchased some glasses from another LensCrafters and felt like they needed a minor…read moreadjustment. I stopped by when I saw this store in Macy's. Shay, who was working at the counter, mentioned he was the new manager in conversation and that he wanted to help me today and earn my future glasses business. He was patient and adjusted them several times until they were exactly how I wanted them. I'll definitely be going back to this store, especially since he told me I can use my Macy's card!! Excellent service.

there was a medical incident while we were in but the ten responded very professionally and…read moreafterwards thanked us for our patience and apologized (Unnecessary but appreciated) for the inconvenience. John then checked and while being unable to put a prescription in the oakley frames I had brought but was able to find a similar pair and get an order for lenses with a little help from the team. They informed me that Oakley is simply very particular about their allowances on curved frames and asked if a higher price was ok before proceeding with a higher cost lens. overall this was a great experience and while I am quite particular about who I let examine my eyes, I will likely return for my future glasses needs.

I'm in between optometrists at the moment, but I needed to have my lenses replaced in my glasses…read moreframes, so I decided to give Visionworks a try. By the way, before we go any further: This location is inside the Castleton Square Mall! Don't be a ding-dong like me and drive all around the general proximity of the mall looking for a stand-alone location. There ain't one! Visionworks is in the mall. If you enter through the south entrance, it's to the right. Anyway, I needed to get my lenses replaced in frames I already had, and fortunately, Visionworks did this for me easily. I just brought a copy of my prescription to the store, and they were able to give me price options for different coatings and whatnot on the lenses. Then they took my glasses, and off went my spectacles to the special place that glasses go to get spiffy and newish. Visionworks told me it would take about two weeks for my glasses to come back, but they were done in about five days! And the lenses were great and just what I wanted. This isn't the newest and most modern optometry joint that I've ever visited, but for my purposes, it was a very good experience.

OUTRAGEOUSLY TERRIBLE experience with the office staff here. After not having gone to this office…read morein more than 3 years, they reported me to creditors for an appointment more than 5 years ago that was apparently rejected by insurance after the office staff approved it at the appointment on-site. Despite having contact information and going to other eye appointments since this claimed 'unpaid' eye appointment, they sent my information to creditors instead of billing me the amount due or contacting me about it. This amazingly unprofessional act makes me question why they are pulling up 5-year-old appointments and making claims of non-receipt of payment. I would not recommend providing this questionable office with your personal information, and feel uneasy of them having mine.

From the owner: Beyond vision exams and prescription glasses, DR. ERIC LEHR O.D. can treat most types of eye…read moreconditions. We are a careful, dedicated Indianapolis, IN Optometrist here to help.