[Flatbush Location] I think these people do not know what they are doing. I came in for a routine…read moreeye exam but will not go back to them again. TLDR; I went there in person three times and still didn't get the right prescription, and twice they tried to bill me for $50 ($100 total) that I did not owe. FIRST VISIT: I paid a flat $75 fee. I have medical insurance but not optical insurance. The exam was very strange - quite fast and did not feel thorough at all. I've been getting eye exams for 35 years, and this was different than prior exams. Some parts seemed rushed or not present at all. I wore my glasses there but brought my contacts. Also, the person testing me when I had my glasses on banged some device against my lenses several times, no regard to the possibility of scratching the lens. I mentioned that I may need some light reading glasses It was my first time exploring this need (it's new). I was recommended to try some multi-focal lenses. I was advised that I need to test them in various light conditions and if they don't work then I may need to adjust. Unfortunatley, those were terrible. So I made a follow-up appt. Meanwhile, they mailed me a copay bill of $50; and the bill stated I had only paid $50 so far. In fact I had paid $75, and was told that covers the whole thing. I did not owe any copay. FOLLOW UP VISIT: I brought my bill with me to get the payment issue sorted. The front desk called someone from the back, who then told me, "oh just don't worry about it." Now imagine if I hadn't challenged this and just paid - they would have just gotten $50 out of me for no reason. I'm very sure there are people who do that. Between my first and follow-up, I found out from a friend of mine that you can wear near-sighted contacts and also have reading glasses that you wear over the contacts as needed. That seemed like a much better option to me. I came back in and asked if I can just get near sighted lenses and wear reading glasses as needed, and was told yes. But why wasn't that option presented to me in the first place? Part of their job is patient education and choice. When I was there, they did some optic testing again, which I stated I had already had done the prior week. The staff said it was like taking blood pressure when you see a doctor, they do it every time. That doesn't match any other eye experience I have had in 35 years, but I thought, well, maybe it's a new standard, whatever. However, he also did the whole series of exams before realizing that I was wearing contacts, and had me remove them, and then did it a second time. Why wouldn't he ask if I have contacts and then tell me to remove them before taking the measurements. I ended up getting the literal same prescription I had before I came in. But I know that's not right as I can't see as well. They ordered me a sample pair but I had to come pick it up. So I came by for a THIRD visit to pick them up. When I got home I realized that one of the samples was not the correct prescription. To get it right, I would have to go there a FOURTH time. I don't have endless time to keep going on errands so I just ordered the prescription they gave me. But now I regret this as I really think I need a stronger one. But I already spent my money for the year on their shoddy exam and on the lenses that are too light for me, so I'll just be a bit blind for another 9 months. After this third visit, I got a SECOND bill asking me for $50 copay for the second visit. Nope. This is a follow-up appointment. How are they charging me for this when it was a follow-up appointment? And not a medical appointment. I don't have eye insurance. I think they are probably charging my insurance plan as a medical eye exam for each appointment - even the follow-ups, hence the "blood pressure" optic tests, which is generating a copay. But they then aren't actually asking me for the copay when I complain. I was also told "not to give up" on multi-focals. Well maybe not, but I can't come back every week while you keep running my insurance. I have a job to be at. If I hadn't complained, I would have been out $100 for no reason. If I hadn't found out about how reading glasses work with near-sighted contacts from a friend, I would have just kept trying the multi-focals without a clue that there was a simple solution that worked well for me. Also, their bathroom is dank and weird. If people need to wash their hands and change out contacts, put a little table in there. I do not recommend this business and will not be back. Very disappointing as I live so close.

the clinician was fine but the business is poorly run. Never got a call back when requested, took…read moreforever to get a follow up appointment and when after a month-long wait my appointment was cancelled an hour before I was scheduled to go, hard to get in touch with a person and going by in person x2 during supposed opening hours the place was shuttered...and last but not least their system for appointment reminders is terrible...too frequent reminders and a broken link when trying to confirm the appointment.

I went in because the screw to my glasses fell off, leaving me with a pair of glasses in which one…read moreside was completely off. I came in, gave the front desk ladies my glasses. 5 minutes later when she returned, my glasses were back! Yay for vision! When I asked how much that would be, they told me it was free of charge Wow. Definitely not out just to get your dollar. Honest place.

Unprofessional and rude staff answering the phone. I selected another provider. If you want to have…read morean unpleasant experience, this is the place to call.

I had such a great experience at Heights Vision, and I highly recommend this practice! I saw Dr…read more Downy Nguyen, and she was an absolute pro. She explained everything to me along the way, and she was proactive in giving me the opportunity to ask questions. What I especially loved about the experience though was that the staff also walked me through all the expenses and what was and wasn't covered by insurance. Too often, I find that other practices don't walk through all the costs and share what is optional vs required. Heights Vision gave a clear picture of everything, and I was able to make an informed decision in getting new lenses for my glasses. Finally, there were little things that just made for a positive overall experience. Online booking with text/email reminders was very convenient. The wait time was less than 5 minutes, and the turnaround time for my new glasses was 1 day (though they said it might take a couple weeks, just as a buffer). I felt like I could take my time in trying on different glasses.

I highly reccomend Heights Vision, especially if you have a complicated prescription and need…read moreprogressive bifocals. My first pair of bifocals (made elswhere) were hard for me to use. At heights vision they make really high tech progressive bifocals that are pricey but worth every penny to be able to use my glasses and see all day without any dizziness or eye fatigue. It was honestly life changing for me. They were also nice enough to pop my fancy lenses into new frames when I broke the originals.

Yesterday I went for my first eye exam in many years since getting LASIK…read more It was easy to get an appointment and the front desk person was very friendly & inviting. Dr. Kwik examined me and was very helpful and attentive. I had lots of questions and he was very thorough with his responses. He also talked me through each portion of the exam, explaining what he was doing during the whole process. When it was time to pick my frames, I was stoked cos they have a great selection. The woman in the front was very patient with me as I tried on many pairs. She was very honest with me about the pricing and which frames looked best for my face. The next day my frames were ready! Super fast! Would highly recommend this business. Thank you for a wonderful experience.

Could not be happier with my new glasses! Since more and more people are getting their eyewear…read moreonline, this place is a rare gem. I walked in, got an appointment for a full exam with less than a 15 minute wait. Great selection of frames to choose from. Dr Freid was a pleasure that put me at ease, making the process smooth, even having to get my eyes dilated. Big plus if you're like me and have neglected getting your eyes checked or a new prescription. Very reasonable prices if you're adding upgrades on the lenses, but felt no sales pressure for add-ons or unnecessary upgrades. My new specs were ready the very next day, 2 hours earlier than quoted. I'll definitely be back for the next pair soon.

I can't stop loving Park Slope Eye!…read more Because of some of the other salty reviews here, I feel compelled to come back every year(ish) to update my review. I think this is my fourth year being a patient of Dr. Bazan, and I have had nothing but perfect interactions with Dr. Bazan and the Office Manager (I am making up that title - sorry if it's wrong) Aaron. My annual exam was a few months ago, but my aging eyes have been making it tricky to get my prescription just right with multifocal contacts. I went in for an adjustment yesterday, and in spite of my repeated attempts to let my people pleasing get the best of me and not be a bother, Dr. Bazan went to great lengths to fit me with several different lenses until we got the exact right balance to correct both my distance and reading vision. All with a smile and the same passionate commitment to my vision I have come to expect from the good doc. It's an e-mail only office, which I still love. Communicating digitally is so efficient, and I can expect a quick response during business hours. Aaron always answers my email questions about contact orders quickly, and even helped me find a good insurance plan to supplement my sub-par plan. I can't recommend this place highly enough!

Best eye exam I've ever had. Modern equipment means dilation isn't necessary unless the doctor sees…read moresomething something specific. Thorough yet succinct explanations. I've never enjoyed going to the eye doctor before, but this was lovely. Highly recommend.

Big shout out to Ashley she a kind hearted and a sweetheart , I went to get Transitions lens on My…read moreMCM designer Glasses ( which now i can wear outside in the sun , since i got sensitive eyes) , she was very helpful and explain everything to me with patience , Many blessings to her she a employee you need to keep P.S. : There Family Dollar next door so you can get snacks (while waiting for the doctor) or Visine in case you have reddish eyes !!!!! Very convenience to MTA bus : B46,B8s

Second time I went there and second time they couldn't figure out how to find my referral. Two…read morereceptionists (if they're even that highly qualified ) sitting in front of computer screens tell me they can't figure out how to get my referral out of it. Then they blame me and act rude and tell me I'll have to sit and wait a while because they can't do their jobs. How is this place in business or are these people (receptionists) employed. They should require a pulse or at least a high school education to fill these positions or is it that hard to find qualified people to actually work? The same woman couldn't even transfer a phone call with hanging up on the caller and then doesn't know the extensions of the Dr's in the office she works in. All these signs pointed me to find a more qualified place and the same for you. Don't go here unless you want them to lose your eyesite.

A fantastic neighborhood (shop small) opticians shop. Great…read moreselection of frames, tasteful, with all the top designers, but without any pretentiousness. The staff is friendly and super helpful without being pushy. The quality and care of their work is absolutely first rate. In fact, I am wearing my second pair of glasses that I purchased and had made here as I write this review.

Dr. Penshorn really takes the time to listen and lay out your options. I will definitely be coming…read moreback!

Unfortunately in my opinion I felt as if this office quality and care wasn't up to par with…read moreproviding service- specific to front desk. I also attempted to follow instructions on their website to book an appointment about a week ago and was never followed up with (despite having also called). When I called to ask if I could get my recent exam records transferred to a new location, they stated that they don't do any record transfers over email and only allow folks to come in person to pick up. That doesn't provide a lot of accessibility especially to those who may be unable to travel in to pick up this information, travel far, and in times when most information could be easily shared digitally this was disappointing. When I asked if I could be told the type of appointment and when so I could share with my new location the employee proceeded to say they can't disclose private information over the phone not knowing if I am really who they say I am. I was asked to verify my identity at the beginning of the call with my name and birthday and yet was met with conflicting information? Very confusing and again protocols that feels outdated for servicing folks of different needs and digitally. I don't recommend visiting this office. Please do your research.

My family has been going to this location for over 20 years. I personally work with hundreds of…read morecustomers and the customer service I receive here is what my job calls world class. To have energy that they have in nyc is uncommon. I was greeted instantly during entry and did not feel stressed out at any point of them working with me making sure I was in good hands. Everyone in all aspects of their positions are doing a wonderful job and I'm not speaking from just my experience but viewing other customer interactions as well. They build proper rapport with people and keeps us coming back. Happy to do business with them and will always recommend others to this location. ( I realized I left a review at the old address so I'm posting here now )