I visited the office for an eye exam as a first-time patient, and the initial service was so-so. However, Dr. Shield or Dr. Adam was unable to complete the basic vision exam because they did not have my medical records from my previous doctor's office. I called my previous doctor to confirm that the records had been sent, and they assured me that they had. The doctor asked me to return to complete the vision assessment, so I did. Unfortunately, my second visit was terrible experience. I have never encountered such poor service from eye doctors before. First, a technician named Amy was extremely rude. I had an interpreter with me, but she took me into a dark room where I couldn't access my communication needs. As a deaf and low-vision patient, this was very challenging. Amy was unwilling to accommodate my needs and forced me to go through the process without any communication support. She refused to accommodate and my request to replace with another technician or anyone willing to assist in a more cooperative manner in both ways. When I finally saw the doctor, he was unprofessional and lacked soft skills. He acted arrogantly, assuming that he had not reviewed anything from my first visit. He stated that it was not his problem that he had not received my medical records and made me go through a full vision field assessment, which was unnecessary. His assistant or he could have called me to inform me that they still hadn't received the records instead of making me come in for no reason. To make matters worse, he suggested that I go back to the previous office in different state (12hrs drive) to get my records cuz of their technical issues (yes, I called with their confirmation and signed ROI from both office) Overall, there seemed to be a lack of sensitivity training for staff regarding people with disabilities, and there was an absence of gentleness when discussing medical conditions read more

I scheduled an appointment for cataract surgery review back in January with a wait until early July. Due to the extreme backlog, I rescheduled with Va.Eye Institute in Richmond. read more

Inconsistent opinions amongst the staff when it comes to diagnosis Also they want to schedule appointments a year in advance even when there is no problems with the patient. No reminders of upcoming appointments, they just charge you a no show fee. I recommend you try another place. read more

Dr. Adam's and his assistant Jennifer are the best! The whole office actually makes us feel very welcome. But Jennifer is wonderful! She taught my daughter how to put contacts, in 10 min. Really nice people! I see why they are so busy! read more

EyeOne - Ophthalmologists Near Me - Staunton, Virginia

At the start the staff at the reception was more interested in talking to each other than helping me. At the end of the appointment I was told that I owed more than my insurance would pay due to their "normal procedure." When I questioned the staff about this asking why I was paying more then I normally would, I was given a lecture on how my insurance didn't cover it and that I should basically suck it up and, I cannot believe was told this so blatantly, if I didn't like it I could go somewhere else next time. If it was possible to give this place 0 stars I would. read more

I was referred to this office by MyEyeDoctor because of a stye that has bothering me for months. Dr. Marc Shields was sarcastic and rude --when I asked if the incision procedure would be painful he said not for him BUT for me it would be.. He seemed annoyed by my questions and in a hurry to move on to the next patient. Dr. Shields examined my eye WITHOUT gloves and pushed so hard on my lid without warning.. 2 days later the bump has gotten bigger and moved up my eyelid!!! I'm so disappointed and will never return to this office. I made an appointment elsewhere to get a second opinion by a doctor who actually learned bedside manner and professionalism. TERRIBLE. RUDE. AVOID. read more

If I could give this practice 0 stars I would! Absolutely horrible place my husband and I both went there and spent $600+cash plus our insurance and received glasses that were absolutely useless to us. Went to another doctor got corrected prescription went back to them at Eye One and they would do nothing about their mistakes. Also told my husband he had glaucoma had him buy three different prescriptions in a three month period and keep running back to the office and wanted him to see their glaucoma specialist which would have been more useless visits only to find out today after a second opinion he does not have glaucoma!! Do yourself a favor go somewhere else!!! I feel this practice is all about the money not the patient read more

Three times they filled my eyeglass prescription incorrectly. Go any place else. The staff was rude and even rude to each other.

Had trouble accessing my patient portal so I resubmitted the form hoping to be able to access my prescription, but instead I received a harsh phone call lecturing me about the amount of emails they were receiving from me and wanted to know what was going on. All I needed was help accessing my files and instead was met with a rude receptionist who reminded me that even if I got into my patient portal I wouldn't find what I was looking for. read more

Had a wonderful experience, Mary Grace treated me very friendly upon arrival and did everything to make sure I was taken care of. This was also the first time I had seen Dr. Gresham, and I was beyond impressed. She was able to take time out of her busy schedule to help with a small issue, and was very thorough and kind during the eye exam. Unfortunately I wasn't able to catch her assistants name, but she made sure while we were waiting that I was comfortable and all my questions were taken care of. When I went to select my glasses and contacts. Jennifer Fox made sure I left the place happier than can be, she ensured everything was correct, and overall made my selection process easy and short. Definitely loved the experience! read more

I was referred to another ophthalmologist but elected to check out Eye One as their locations are very convenient and a good friend had a very positive experience there. I am so glad I did. I was offered an appointment fairly quickly with Dr. Scott Lawrence and I was very pleased with the doctors thorough examination and explanation of my extensive options. In particular, Dr. Lawrence spent quite some time talking to me about how my vision had changed over my life time and how I now used my vision. He then suggested a treatment plan that would suit me well. Frankly, I thought he was promising more than anyone could deliver but my surgery of two days ago proved me completely wrong. I have not been able to use my left eye for anything but depth perception in years. I have not been able to read with it for decades. Today, just two days post surgery, I write this without glasses, which I could not do using my "good" right eye. I could not be more pleased. I can scarcely believe it! This is life changing for me. Everyone at Eye One was kind, courteous, friendly and professional from the lady that answered the phone to the good doctor himself. The surgery was swift and painless. I have had no pain at any time. The surgery was somewhat more difficult than anticipated, but Dr. Lawrence never skipped a beat. The results speak for themselves. I have not had vision this good in at least twenty years. I am just over the moon. Dr. Lawrence himself is a rare combination of high skill, knowledge, competence and compassion. On top of that, he's a genuinely nice guy; humble, honest and kind. As I understand it, my experience is not unique. I enthusiastically give Eye One and Dr. Scott Lawrence my sincere thanks and very highest personal recommendation. read more

All McConnell had to do was apologize for giving misleading information. Raises your hopes about a contact product only to have them dashed, then becomes self righteous instead of sympathetic. A big disappointment for someone with really poor vision who is looking for new options. Will be taking my business elsewhere. read more