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    C-Luminous EyeCare

    4.0 (2 reviews)
    Closed Closed

    Services - C-Luminous EyeCare

    Eye exams

    Eye testing and diagnosis

    Retinal imaging

    C-Luminous EyeCare Photos

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    3 years ago

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    Diane Cowger, OD

    Diane Cowger, OD

    3.9(7 reviews)
    0.4 mi
    $$$

    Blue Ridge Eye Associates are using deceptive practives to draw customers in with one price and…read morethen charging another without the customers knowledge when they get there. Here is what happened to me today, 28 February, 2023L When I made an appointment by phone for an eye exam two weeks ago, I specifically asked how much it would cost. I was told by the very friendly voice of "Wally" that it would be $189.00 He then asked me if I had Medicare and supplemental insurance. I said yes, and then asked how much of that Medicare would pay. He said 80% if I had met my deductible. I went ahead and made an appointment. I called back a second time and asked Wally to confirm that it would be $189. He confirmed. When I showed up today for the appointment I asked Wally again how much it will be. For a third time he said $189, and I gave him my Medicare and insurance cards. After doing this and before going in for the exam I thought I had better confirm the price one more time because I didn't want to get stuck with a surprise bill. This time he said that it will be $189 "If you pay in cash today" and $249. "if you use Medicare," and you have to pay today $79.00 for "non-payment service." I protested, saying that he didn't tell me all this the two times I talked with him on the phone or when I asked him the first time when I came today for the appointment. He denied everything. This is the typical "Bait and Switch" tactic. I asked to see Dr. Crowder because I wanted to register my complaint with her. She came out and sat down with me, but explained that it was $189. "if I paid cash," but $249. "if I used Medicare." I said I was not told that until just now. It didn't make any difference. I said I would post a review. She asked me if I would report it to Medicare. I said I would. As a taxpayer, I do not believe it is fair to charge one amount for a cash price and a higher price to Medicare. BEWARE! Paul M.

    I requested a copy of my medical records and Blue Ridge Eye Associates has refused to provide them,…read morein direct violation of HIPAA. I will be reporting them to the Office of Civil Rights.

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    Diane Cowger, OD
    Diane Cowger, OD - Blue Ridge Eye Associate - Diane Cowger OD logo

    Blue Ridge Eye Associate - Diane Cowger OD logo

    Diane Cowger, OD - Blue Ridge Eye Associate - Diane Cowger OD logo

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    Blue Ridge Eye Associate - Diane Cowger OD logo

    Rockingham Eye Physicians - David V Pascarella Od

    Rockingham Eye Physicians - David V Pascarella Od

    1.5(8 reviews)
    0.5 mi

    This is one of the worst medical facilities I have ever been to. I waited over 2 hours, was assured…read moreinsurance would be utilized, got coaxed into signing waivers for additional tests not covered by insurance, then the old doctor (Dr K) who decided to finally come into the exam room spent less than 5 minutes with me total (that 5 minutes included reviewing my chart, looked in my eye once) to say loss of vision was a headache. I checked out in tears with no professionalism by the office administration. Then they refused to acknowledge their inaccuracies in billing. I told my PCP never to recommend this office again! It's absolutely ridiculous to still owe hundreds of dollars (with insurance) to see a doctor who will not even take the time to address the issue or any concerns and then an office trying to overprice services not truly provided!!!!!

    My son and I visited this doctor for blurred vision. We waited in the waiting room for 3 hours…read morebefore we actually saw the doctor. When we suggested we should reschedule, we were told we would be charged for the appt regardless. To boot, one of the nurses was listening to my phone conversation while I was explaining to my boss where I was and overheard me say "influenza". They made my son and I wear masks and ushered us into a closet (no kidding, a closet) to wait the remaining 45 minutes until we were seen. Then we were sent away with the diagnosis of a migraine. $325 bill after insurance!!! Later diagnosed with a scratched cornea. This place stinks!!

    LensCrafters

    LensCrafters

    2.7(7 reviews)
    0.1 mi

    I love the LensCrafters in Harrisonburg. The staff is friendly, professional, courteous, and…read moreextremely helpful. I have been a repeat customer for years. I highly recommend LensCrafters. I get quality frames and lenses for good prices (especially when they have sales). You can't beat their warranty. They are always happy to help adjust your glasses whenever you need without an appointment.

    I only wish it wasn't necessary to leave even one star. What was supposed to be a five minute stop…read morefor a small accessory purchase and to have my glasses tightened ended up being a 90 minute stop and walking out with a scratch on my glasses and the worst customer service experience I have EVER had. I will say that the associates were pleasant and I am not upset with even the associate that scratched my glasses. Things happen. However, if you find yourself in a position where it is necessary to deal with Yolo, be prepared to leave feeling frustrated and disrespected. That woman was absolutely HORRID! She was angry, rude, not in the least bit interested in assisting and even in front of me said to one of her co-workers "ssh, ssh, shh, calm yourself" when she was asking for assistance. It was so bad that after Yolo walked out, what appeared to be in frustration, her co-workers apologized over and over again for her behavior and my experience. That woman needs to be on the unemployment line! No company should allow such a rude person to work for their company!

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    LensCrafters
    LensCrafters
    LensCrafters

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    C-Luminous EyeCare - optometrists - Updated May 2026

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