Dr Ward at the Harrisonburg-Reservoir location is amazing! She's so kind and makes the appointment fun, and light hearted. I will be going to her for all of my optometry needs!! read more

Terrible experience with them today. They were rude from the get-go and ANY question I had visibly annoyed them. They told me I was required to sign their "Permission to Treat a Minor Child Without A Parent Present" form. This made no sense to me as I am the mother, and I was present. When I asked for a regular "Permission to Treat" form, the office manager not only told me "no," she asked, "Would you like to cancel?" in a very "I'm done with you" tone." She said she was tired of "arguing with me" about having to sign the "treat without a parent present form." Really? Why are you arguing in the first place? Just produce the correct form! I'm just a mom seeking care for my child; I don't want or need a stressful encounter with a manager with a chip on their shoulder. They actually managed to engage in other discourteous and unpleasant behavior, but you get the idea. This is hands down the rudest, most uncaring, and most problematic experience I've ever had at a doctor's office! If you don't mind being treated poorly and being required to sign non-sensical forms, I guess you'll do ok here, but it's not for me. I will never, ever set foot in here again! read more

Dr Welch was great. He was very nice and polite. He went to school at a place I am familiar with and we talked about it, he is very funny. Everything went fine with my eye exam. He dilated my eyes and allowed me to look for glasses while waiting for my pupils to be fully dilated. Everyone at the office was really helpful. I had three glasses I was looking to choose one from and the lady the front desk was helping with giving me info on each glasses such as how much my insurance will cover and all those details, I really appreciated that. She also helped me with deciding which glasses fit my face. They were patient and helpful. Some people I know didn't have good experiences so I was a bit skeptical at first but I am glad I came. I love my glasses. read more

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Amazing experience! I had a contact emergency on vacation and they were so gracious and helpful. Khalil was so kind and saved my whole trip. Behind thankful for this location and their kind and dedicated staff read more

The office staff are so careless and omitted. They ordered wrong contact lenses for me then they supposed to fix their order but they never did. I contacted them many time but it was useless and I went to the office. I talked with all of them, they blamed each other for not doing their job correctly. I am waiting for m contact lenses since mid of August and today is October 2 and still no contact lenses. read more

My daughter and I had appointments scheduled for today that I just made last week. My Eye Doctor called me 6 times during business hours while I was at work and could not answer my phone. This morning, I called to confirm our appointments that I had scheduled off work for and they canceled them because I hadnt been able to answer my phone at work. I have been a patient there for years and dont have any history of not showing up to my appointments. I also have 4 kids and lots of various appointments and have NEVER had my appointments canceled anywhere because I wasnt at their beckon call for a confirmation. This is ridiculous! Apparently, the doctors time is more valuable than mine, so I will be finding another doctor. read more

I'm going to give them 2 stars because of the friendliness of the staff but I hate to post a bad review of any Dr BUT I have never had an eye prescription done incorrectly and I have been wearing glasses and progressive lenses for over 10 years and Dr Gowen got mine wrong and I have talked to 2 others who went to him and he also got theirs wrong. Nothing more frustrating than thinking you have the right prescription and keep feeling half sick with the new glasses you received. I feel he spends too much time talking about himself than focusing on what he is doing. He is nice but loves to talk about himself. Ok so I also decided to also have some old frames get new lenses even though I had the bad experience and when I went to pick them up and guess what they measured the line on my progressive lenses wrong or possibly the lab got it wrong ! I'm speechless at this point. I was told before I left when I said something did not seem right with them only to be told they were fine. After two hours of wearing them I took them back half sick and they realized they were also made wrong. I feel after speaking with the manager of the store and did not even get an apology and was told she would call me back but never did ! Wow nice customer relations. Be aware. read more

I've never been completely happy there but this time takes the cake. They made me pay my portion for an eye exam, claiming my insurance would cover 80% when they checked my benefits and I owed 20%. Ok, sounds right. Well, I paid it. Once it went through insurance, they paid more than that and I owed less than they already made me pay. When I saw this on my online EOB, I called and the front desk person had no idea, transferred me, etc. It ends up I have to speak to the billing person who has never called me back. I've left messages at least 4 times now and the person does not call back or was "with another customer" when I called. Each. Time. No, I think she's avoiding it on purpose. Evidently this must be their tactic: try to force people to pay on the spot claiming "this is the portion your insurance won't pay and yes this is the final number", then you find out it's less and they overcharged you. This sounds like an illegal business practice to overcharge customers, dodge calls asking for the proper refund, and make more money. Unless they make this right (and then some), all of us will be taking our business elsewhere. read more

Witnessed and experienced really bad customer service from the GM or Store Manager. Overall experience was a bit disorganized and it was obvious that they were busy. Okay. No problem. Eye doctor was nice. I appreciated her. There was one receptionist who also did some initial tests on my eyes that was so very nice and patiently helped a Spanish speaking customer (she was bilingual and very kind). My first upsetting experience was a woman presumed to be the GM or store manager as she yelled at some clients who could not understand English. She continued to yell louder at them as if her increased volume would somehow make her easier for them to understand. It seemed demeaning. Then I had my appointment and tried to check out. The young man asked me for my insurance information. I had gone over this when I made my appointment and my insurance info was the same as my last appointment. I did not have my card in hand, lost with my wallet recently. I explained this and said that I could call back with the info. He said he would talk the GM (Store Manager). She emerged already fired up and told me that I would need to pay the entire bill up front. I explained that I had already given this info the day before and would get her the info via phone. I have a history at this location. She responded, "I am running a business and you can't leave without paying." Well, for me, I was there to see an eye doctor for headaches, not really as a transaction. I have NEVER not paid anyone, including medical. I left. Called in with my info which I had on my computer. Her needing to "run a business" cost her five clients. Myself, my wife and my three daughters. I think that she should not be in front talking to patients.... or should I say customers. I found the experience embarrasing and rude. I feel badly for the other nice and professional employees if she is there boss! read more

Dr. Gowan is full of himself loves to namedrop people he knows, I really don't care, wish he'd spend time on his job than bragging about himself. Delivery of glasses, was a pain, I asked they be sent I live 90 minutes away, they said to call when I was notified that they were in, which I did. They said glasses would go out UPS next day. After a week, I called and left a message, call not returned, 2 days later called again and left a message, again, call not returned, the next day I left another message, with a few choice words due to my frustration, (Sorry receptionist), I finally got a call back, and told glasses were mailed out next day. Which means I will have received them more than 2 1/2 weeks later than I initially received a call saying they were in, and exactly 2 weeks after they were initially supposedly sent out by UPS. I have never given a one star review, and I'll never go back to My Eye Doctor. read more

Have used this company in other locations and had great experiences, but the Harrisonburg group is terrible. I was told it would take 10-14 days to get my glasses in but "probably less." By day 14, I called to see what was up only to be informed that "there had been a delay" and my glasses would take an extra five days (totaling 20 days wait!). They did not reach out to me to inform me of this; I had to call and inquire myself. Additionally, they offered me no options to get out of the sale when they could not deliver their product within the allotted time. Will NEVER come to this store again. Try another city if you like the MyEyeDr. company. read more

I left my appointment yesterday saying "this was a surprisingly very pleasant experience." The personal and excellent customer service was noted and greatly appreciated. The team seemed to work beautifully together and I noticed various hand offs/communication pieces between team members that went very smoothly. When an insurance issue arose, three different team members went out of their way to help me troubleshoot the problem and displayed a "can do" attitude. It is rare and refreshing to experience such great customer service- thank you! read more

It took six weeks to get my lenses. I contacted them several times to see what the problem was. They blamed the lab! Today I called and was told my lenses were in. Strange they come in after my insurance company calls them yesterday. I would not recommend anyone going there. read more

I should probably wait until I actually get my glasses, with the proper prescription (hopefully) before posting this, but my visit was very chaotic. Front desk/receptionist/office manager lady was not pleasant at all. Assistant to Dr was nice enough, but did not seem competent or knowledgeable about various tests. Dr. Welch was very nice, but I paid extra for eye imaging, and if he looked at the pictures, he didn't do so with me, nor did he mention it, which was a first for me. The person that fitted me for glasses was unfamiliar with inventory. And, I think she ordered the wrong frames from what I can see on my invoice. It was a 90 minute cluster. Wishing I had gone to another eye doc right now. read more

I was passed off to the sales department at the end. The very awkward sales man told me I couldn't use my insurance for glasses (which was not true, I guess they are paid more on contact lens sales) He pushed and pushed but did not listen. (My neighbors dog who is deaf has more people skills than this man, if that gives you any idea of how this went) Im in sales... he asked 0 questions and told me what I needed to order... which was contacts. Ha! This man needs more training. Or a new job. No people skills or sales skills. He was slow, didn't listen and then was visibly mad when I declined contacts. I only wanted glasses. Which WITHOUT MY PERMISSION OR KNOWLEDGE HE ADDED INSURANCE!!!! When I went back in to have this removed (only noticing when I checked my receipt) he defended adding it and said it was something I needed. The lady at the desk just said I'll take it off your card. She did have it refunded. I assume she was filling in and wanted it to just be taken care of (she didn't seem like a manger) but no one apologized. Super awkward and unprofessional. On a plus note - the eye dr was amazing... too bad it's ruined at the end by the time share like sales people. Waiting to hear back... read more

I did not enjoy my experience here and I will not be returning. I had an eye exam where the doctor didn't explain anything to me and didn't tell me anything regarding my prescription except that I was "blind". After getting my eyes dilated during the exam I was whisked into the lobby where I was to chose my glasses, even though I could not see because of the dilation. I picked out a pair of glasses and was originally promised a date 3 weeks from when I purchased them. I told the woman that was too long and that I did not want that. She then told me they would be ready by the 3rd so I agreed to purchase them. I still haven't gotten the glasses and my eyes also stayed dilated for over 36 hours and I kept getting brushed off when I complained about it. I most definitely will not be returning. read more

Terrible Terrible experience with the doctor, they never explained anything to me and waved off any concerns or questions I had. And then they weren't even carrying my brand of contacts, so I had to go weeks without them so they could order them. Went back to get my prescription printed out so I could go SOMEWHERE ELSE to order and all the employees were laying around talking loudly and casually and after waiting for someone to come to me I approached them and they we're very rude and passed me off to another employee. Also my prescription is incorrect, it does not work with my eyes at all. Now I have to go find an ACTUAL doctor who knows their practice to get a proper exam and working prescription. So I will not be returning there ever and I hope for other's sake that this office improves their game. read more

They gave me the wrong eyeglass prescription! I thought I was going crazy that I was having a hard time seeing when I was driving, watching tv, or needing to see anything at a distance. I went to get my eyes checked today at a different place, about 4 months later, and it was confirmed that the prescription was off. Note that my contact prescription hasn't changed in about ten years, which was confirmed at my appointment today, so it's not like my vision suddenly got worse in a four month period. read more

We recently had a great experience at this eye care facility. I took my 12 yo daughter for an eye exam and new glasses. It was quick and easy to make an appointment. They checked my insurance on the phone so I knew ahead of time what was going to be covered. It was busy when we checked in- but the staff was courteous quick to get us back to the optical tech for the start of her exams. Mike the optimist tech was great. He was super friendly, able to answer all our question and did her exam with efficiency. The doctor we saw there was really great - he went over my daughters exam results quickly and then made sure we didn't have any questions. We were then lead to the glasses area when she picked out a new pair of glasses with the help of a very nice and helpful lady(I wish I got her name). We paid our portion and were in our way. We were told it was going to be 2 weeks until her glasses and asked if we needed them sooner, we didn't so that was fine. It ended up that her glasses came in 6 days later which was great!! Very good service and communication! We received text messages about our appt and about her glasses being in! Thank you so much!!! read more

This practice has been in the decline for several years. I'm not sure what happened, but rude receptionists finally iced my cake. On more than one occasion, my appointment, as well as my children's' appointments, ended up being switched to another optometrist (usually one in training) or moved to another day. I get that when you plan an appointment a year in advance things can happen, but this happened at least three different times. I have never had that happen before. I was debating switching to an opthamologist but decided to give it another chance and called to reschedule my appointment (since they had to cancel it) and was treated to a rude receptionist. I actually made the appointment and the receptionist hung up on me... so I called back and cancelled. I moved on to Rockingham Eye Physicians and couldn't be more happy! read more

The nurse that I worked with was lovely. She is the only reason they are getting a star. This is the only thing about my experience here that I can say anything positive about. I explicitly stated I didn't want anything done that my insurance would not cover. I wanted to know about it first so I could make a decision. I went in for a quick appointment and sat in that room for an hour-and-a-half listening to the Doctor ramble on about things I really didn't care about. Finally I go to check out and I'm given a large balance. Work was done on me that I explicitly stated if I was going to be charged for I wanted to know about it first. This turned out to be a horrible experience. If you choose to go here, make sure you know everything they are doing or you may end up owing a large balance. read more

I wish I could give zero stars. This is the second time I've been to see this eye dr. and I am widely unimpressed. The first appointment I had, I received the WRONG PRESCRIPTION. This should've been a red flag to me, however without time to establish with another ophthalmologist, I gave this doctor one more try. I went in to try to get new contact lenses and an eye exam. I sat in the waiting room for almost an hour. Once I was seen, my exam with the tech went very quickly, however, once I was finished, it took the doctor another 20 minutes to see me. The entire appointment, he talked ad nauseam about how much money he had and how none of his kids would inherit any of it. Really? You're a doctor.. I'm sure you have money. That is a professional line that was completely crossed by this doctor. Upon finishing the appointment (might I add that he spent a total of 10 minutes ACTUALLY LOOKING AT ME) I was instructed to sit at a table. The lovely woman selling their eye glasses told me to sit down and that someone would help me "eventually". Another 10 minutes passed and I sat down while she whizzed away at her computer without telling me anything. When she finally speaks, I am told that the contacts that i've never tried on are going to be shipped to my old home address. #1. I have never tried these contacts on. #2. I do not buy contact lenses from you. She then went on to explain that they price match and such, but would print out my invoice anyway. An hour later at home, I get a phone call that the woman charged me for SOMEONE ELSE'S APPOINTMENT and that I owed $43 more. To say I am upset is an understatement. As a future health professional and a current nursing student, I am VERY aware that professional boundaries were crossed. I am also furious that Patient Confidentiality information was released and that trust of confidentiality was breeched on a printed invoice. The whole business in Harrisonburg is messed up. Do NOT visit this MyEyeDr. read more

I love Dr. Welch. He was great - super knowledgeable and friendly, and the staff in front was nice as well. Only drawback is that it took them a little while at the end to charge me for the visit, and the price for contacts was expensive. read more

I spent so long in the appointment room waiting for the optometrist to come in, I finally had to go looking for him. I found the helper girl, who went to look for him. I waited 30 minutes for him, but when he came in, he never apologized. But that was the only the start of my bad day at MyEyeDoctor. The optician had a hard time pulling herself away from the back room conversation to help, and then she was no help at all. I wasn't terribly worried about picking a frame that is good for me; been wearing glasses for a long time, so I made my selection. They said they'd call when the glasses came in. I ordered two pairs, sunglasses and regular glasses. Ha! What a joke! I had to keep calling. No one explained why it was taking so long, either. They kept saying the sunglasses hadn't arrived. Actually, they had, but they'd been misfiled. Someone finally went to look. The sunglasses fit me well, but the daytime glasses were a nightmare. There was a problem getting the glasses to sit right on my face. This same indifferent optician kept carrying them back to the room, and then reappearing, and I don't think she did anything to them at all. I finally gave up and left. So, I went to Lenscrafters to see if they could adjust them, and they refused because the lens had been set into the frame wrong, and the frame was actually damaged ! I went back to MyEyeDoctor, and a manager who just happened to be visiting was very apologetic. She ordered new frames for me. They were supposed to call when the frames came in. They didn't. I had to keep calling. This time the lenses were set in properly, but the optician couldn't seem to get them adjusted. I've never had such a terrible time getting glasses fitted. Again, I gave up. My glasses tilt to one side and are always sliding down. I will never, ever, visit this place again. read more

Very unprofessional due to sending personal information over a text message that anyone could read without my permission! I canceled all future appointments and will never return! Do yourself a favor before you visit this place... Find a more professional Dr office and save yourself the trouble! Very disappointed read more