Such a great experience! Everyone was friendly and the doctor was very knowledgeable and kind. He…read morewrote treatment directions down for me so I wouldn't forget, and explained everything as we went. Very helpful!

This is a scam just like most medical! I paid $500 for glasses that I can't use! They know and…read morewill do NOTHING about it! They are not here to improve your vision...just collecting money! Scammers!

Office staff is more than helpful and doctor is really good about listening to any concerns you…read morehave.

Already disgusted! I have had an appointment set up with them for 12/6/23 since July of 2023 and I…read morecalled today 12/5/23 to see where I was going as this would be my first appointment. The message says they are closed due to water damage, but no one EVER called me to cancel my appt or move it! I would have wasted gas that I didn't have. Thank God I called! They could at least call their patients with appointments set up and notify them of the change. I will not be rescheduling with this company. Proven already that they are not reliable!!!

4.5/5 stars I had my eyes checked because the last time my…read moreOpthamologist said I was developing cataracts. Andrea Gray was recommended to me by another doctor which made me feel better despite the low review. I had been concerned since one eye had changed where I could see close better than distance. I made an appointment with no problem, received reminders and was given information to for the appointment via text which was so easy. The person at the front desk welcomed me and gave me paperwork to fill out upon arrival. I had little waiting time before I was called in. A technician took information and Dr. Andrea Gray came in to do the testing. Testing was thorough. I shared my concerns with Dr. Gray and she explained everything well. I do have a cataract on mush right eye. Life on the water took a toll as that was the eye that faced the ocean when at the wheel. She said it was normal for one eye to have a shift in prescription from a cataract. Instead of surgery right away, she gave me a prescription that allowed me to use my left eye for distance and right for seeing close. If that prescription didn't work for me, we can always have the surgery in the future. This is wonderful as some would push surgery. She was very knowledgeable, explained everything thoroughly and I felt comfortable with her. I do recommend Dr. Andrea Gray and will be very happy going back to her.

Complete shysters. I went here for a vision check and specified beforehand that I did NOT want any…read moremedical checks. During my visit Dr Billingsley he says I have the beginnings of Cataracts and then said "forget that he ever said that". Then when checking out they say I owe a co-pay. HUH??? Because he said I SUPPOSEDLY have the beginnings of cataracts they are going to charge both my vision insurance AND MY MEDICAL INSURANCE (and charge me a co-pay). This is complete and total INSURANCE FRAUD!!! I hope it's worth it to them to lose a patient, because I WON'T be back.

Dr. Leech himself is wonderful! unfortunately, he retired and the quality of his practice went with…read morehim. I haven't had a chance to meet the new optimitrist, though I am due, because there's no one to answer the phones to schedule appointments! Rings and rings, I did leave messages. The one time I did speak to a human, their 'system was down' and couldn't schedule anything. I was told to call back. Beyond frustrating.

Dr. Leech is a great eye doctor. He fully explains each step of the process, has great quality…read moreequipment IMO. The office is very clean and pleasantly furnished. Prices seem right on point.

Bad service got glasses could not were them in less than a month because of small crack. I expect…read moreglasses to last more than a few weeks. Talked to customer service said to bad

She is an excellent listener. She picked up on a comment I made and found a solution to an issue…read morebeen struggling with for the last few years. She is kind and considerate and an excellent doctor.

We have been going to Umpqua Valley Eye Associates for many years. They have always given us the…read morebest of care. They have always been kind, honest and efficient. We would not think of going anywhere else.

My wife has been a patient at Umpqua Valley Eye Associates for over 15 years, I have been going…read morethere for 5 years. I had an eye lens replacement by a doctor that is no longer there, Hmmmm. On 15 May 2022, Dr. Seely wrote me a letter stating, "...and am formally discharging you from my practice". He then continues, "(you have) a very serious and potentially blinding condition and in my opinion need to be under the care of ophthalmologist." I was FIRED from his practice, I think, because I CANNOT wear a mask. He did not indicate that in his letter to me, so I am assuming this is the reason. I am 79 years old, with breathing issues & heart issues & I cannot wear a mask. I politely offered to wear a shield, but that was not to his liking. They demand that every patient wears a mask. Here is their photo of their staff - hypocrites ! I would not trust someone of this weak stature with my eyes. Thank you Dr. Seely for sparing me any agony that I might have endured. As you demanded, I will seek a competent, compassionate ophthalmologist. Jim L, Glide, Oregon.

I had been diagnosed before Covid with a cataract starting in my right eye. I researched and found…read morea doctor in Roseburg but he was no longer here but he recommended Dr. Andrea Gray. I met with Dr. Gray and confirmed there was only a problem in my right eye. She gave me a chance to try glasses for the left eye only and keep the cataract as it was good close up and the other would be for distance. I had trouble adjusting to two different visions so we set up an appointment for surgery at the Vision Surgery and Laser Center. Someone called me to do a pre check-in. It was quick and easy. They sent texts to confirm my appointment and sent instructions for the day of the surgery. I arrived the day of the surgery with all my necessary items was greeted and check in was fast. I felt comfortable in the office. I was called back and was given a big comfy recliner with a warm blanket to rest before surgery. The nurse was nice and explained everything that would happen and how I may feel during surgery. They put a line in your arm so they can give you a 'twilight' anesthesia. The nurse had worked in the Operating Room fir 32 years so I knew she was capable of whatever was needed. Dr. Gray came in to be sure I was ok and ready. They took me to surgery and the next I know I was in recovery. I didn't remember anything about the surgery. The center is run extremely well with top notch support and medical staff. They cover everything to make you feel at ease with the surgery. The place is clean and, yet, warm and comfortable. A 5/5 is not enough for what they do from check-in through check-out!!

GAH! My worst…read morecustomer experience ever. I'm not sure why I'm bothering to write a review about the Sears Optical in the Roseburg mall since I doubt that there are many yelpers in the Roseburg area. Still, I must vent. My first visit was not so bad. Everyone was nice (of course in retrospect, they always are when they're trying to sell you something), I picked out a pair of glasses and was given a two-week turnaround time. I upgraded to an ultra-thin lens (better than poly-carb) and roll/polish. Two weeks roll by and I get a phone call saying my glasses aren't ready, they'll call me when they are. Another week goes by. I call and leave a message and no one gets back to me. Same goes for the next day. Finally I swing by to personally inquire and am given this nonchalant attitude of "oh yeah they were rolled but not polished so we sent them back." No apology given at the length of time spent waiting for my glasses, or for the fact that my messages were received but no one got back to me. A week later and my glasses finally come in. I get their phone call twenty minutes before the optical center closes so I hustle over there to get them. It was the same woman who sold me my glasses, except the flip side of her. She was clearly in a hurry to close up for the day, rushed me through the process of making sure they fit, and when I asked her if I could have a wiping cloth she said, and I quote, "You are lucky to even get a hard case." (What does this mean? Most people get them in an old sock? I payed over $250 for glasses and I don't even get a cloth??) And I'm sorry folks, the saga doesn't end there. Take them home and look over them carefully, and my frames were warped. One side looked like the top and bottom had been melted to fit the lens. Plus I had a hard time believing they were the more expensive high-index plastic, since the lenses were much thicker than my previous pair, same frame style, same prescription. Roll and polish was a crap job. I returned them. At least THAT was easy. My sister-in-law had her glasses made there around the same time and hers came back in ten days, with a hard case AND a cloth. Granted, they were the wrong frames from what she ordered. The woman said, "Oh well I guess we got them a number off when we wrote your order down." Once again, no apology. There aren't many opticians in Roseburg, and though Sears may seems like a good value it isn't worth the hassle of spending five weeks feeling aggravated over waiting and really shitty customer service. I got my glasses made online instead. Fin.