Lack of personalities all around. Why was I not informed before exam that the adjacent eye glass…read moreestablishment did not take my insurance? We even inquired about prices of glasses and what insurance would cover, not even mentioned then. Yes, I would have canceled my exam. Now I have to find a place to get my glasses made. A big disappointment.

From the owner: Specializing in: - Optometrists…read more- Optometric Clinics - Eyeglasses - Contact Lenses - Optical Goods - Medical Equipment & Supplies - Clinics - Optometry Equipment & Supplies

I have been going to America's best for over a decade and over 3 states and have been fairly happy…read morewith the service and glasses. We are frequent glasses buyers including Ray Ban sunglasses which we upgraded to driving lenses. We have been to the Jackson location a few times in the past year and have always had good service until we had a situation that required me to speak to the store manager who was just coming back from lunch. I could tell right away that she had no desire to talk to me because of her dismissive attitude. When I asked for her to come to the table we were at,, she was not happy about it. I told here that I wanted to put prescription lenses into a Ray Ban frame and she said America's best no longer cuts lenses for Ray Ban brand. I had just been looking at a wall full of Ray Bans. I asked her why they carried the product if they dont make lenses for them and she said she didn't know. I could tell she was making things up which I couldn't understand why. When I questioned the truth about her statements she got sarcastic and rude and left. I couldn't believe that a manager had so little customer service knowledge and was so rude. Needless to say I don't want to deal with a store manager who should be in the back not in the front talking with customers who are spending their hard earned money at the store. I know labor market is tough but this was bad. The rest of the employees were pretty nice. No wonder this location has such low ratings. Starts with the manager.

if I didn't have to give a star i wouldn't, I won't ever go back nor recommend them to anyone. Only…read morebecause of the young receptionist girl who is rude and knows nothing of customer service. I Called to ask about picking up my glasses she told me I was not allowed at the time because no one was there to fit them and it's against the law to give something I have paid for in full. I work in a law firm and have confirmed this is false information and will be making them aware when my boss (a top lawyer 6years running) calls or shows up to ask about this policy.

Megan and Ira were great! I walked in and was immediately helped. They were friendly and…read moreprofessional. I got my eyes checked and got new glasses in no time. It was great!

I had an exam that was great, staff and Dr were great. BUT I am seeking glasses with a safety frame…read morefor work. They carry the brand Wiley X that I need but only had one style in house. When I ask to order a different WileyX style they said they can't. I called customer service and spoke with them about it and they said the same. So even though they are representatives for brands they can't and won't order any other styles made by the brand other than what is in house which in my case was only one style. To me that is ridiculous. I drove 27 miles for two pairs of glasses only to be told "we can't". Frame selection I found to be poor and disappointing.

Gave me an incorrect diagnosis. Gave Dr Hammond my symptoms and told him I had been confirmed to…read morehave an eye infection by my regular eye doctor Lisa Privett. He insisted nothing was wrong with my eyes. I couldn't see because of a film and crusty substance and they hurt. He didn't listen or care.

Wonderful, kind staff. Busy office but efficient. Dr Hammond is very good in explaining exactly…read morewhat he is doing and what he finds. Highly recommend. Dr Hammond did my cataract surgery and I am more than pleased with the results.

They screwed up my daughter's appointment by double booking her appointment. She had taken off work…read moreand when she got there they told her she would have to reschedule. Then, I booked my eye appointment months later. I booked it for 10:40. The night before my appointment I got a text saying my appointment was at 8:20 the next morning. I do not make 8:20 appointments because I sleep until 9 am due to health reasons. When I called to explain this to them, the girl was very rude!

I agree with the other reviews. Do not go to this location if you expect your appointment to be…read morekept consistently. I had an appointment for 2026-03-23. I showed up 10 minutes early, the lady at the desk said they gave my appointment to someone else and told me to reschedule. When I ask why, She said I didn't confirm the appointment. I told her I confirmed the appointment when I scheduled the appointment. I checked my phone and there was no history of them calling me to confirm the appointment. The young lady was rude and put all of the blame on me. I told her I fulfilled my contract, I made the appointment and I showed up for the appointment. It's a 2 hour drive round trip for me to go to this location. So, all you are with this company is a $ sign, a robot. They left me know choice but to find another eye doctor and I had been going to this excellent optometrist since she was on North Highland.

When I called to make my appointment no one bothered to tell me they moved across town and was no…read morelonger in the office they have online. That alone is very unprofessional so I canceled and will find another Doctor.

The only place that gets my prescription perfect every single time and they are always so patient…read morewith my crazy work schedule! I will not use anyone else.

Sadly disappointed with the lack of customer service after you order. Not at all impressed with the…read morecustomer service I have received since ordering my glasses. They came in damaged so they sent them back. Two days in a row now I have been told they are the only employee working and don't have time to u crate the orders. I paid good money for my glasses and they should be able to stop what they are doing and check in glasses. This is absolutely absurd. I feel like yall got my money and that is all that mattered.

Went in today as a first time customer with a new prescription. Christina C. was amazing and helped…read moreme get the perfect glasses! Who ever thought getting glasses would actually be a fun experience? Entire staff was amazing, friendly and helpful. Exemplary and rare level of customer care here. They are genuine about wanting to help. I'll definitely be back and highly recommend!!! A++++++