My wife needed to get some shots to her retina, and I was told this was the only place in Jackson…read more We called to make an appointment and told of our situation. The receptionist assured me to just come on in and they'll have everything taken care of. It took them two weeks before they would see us, because we had to contact our old doctor to send over paperwork to the office, AND they took their sweet time to "review" what we told them before we could meet with them. Additionally, we had to pay $250 just to see someone. On the day of the appointment, they balked at us seeing the doctor for about a little over two hours. They shoved tons of paperwork into my wife's hands WHILE SHE COULD NOT SEE! I ended up filling out the paperwork - which most of it seemed absolutely unnecessary. When we finally met with the doctor, we front-loaded with answers that most doctors would ask of my wife. He acted as if he totally forgot everything we said as he not only proceeded to ask the same questions that we already gave answers to (again, it our first rodeo), but then he passively scolded my wife about how she was managing her eyesight. He had the bedside manner (as well as the front office personnel) of someone who has had a bad day at work every day for 20 years. Zero compassion, whatsoever. If you find another retina place within an hour of Jackson, I strongly urge you to GO THERE. Avoid this place like the IRS on tax day!

Dr. Sunny is very good and knowledgeable. He is always in a rush because he has many patients to…read moretreat. If you have any questions he always takes the time to answer. The only negative is the appointment takes alot of time, the office is so busy. There are only 2 retina specialists in the area and they work at different locations part of the week. Best compliment I can think of to give is I trust them wholeheartedly with my vision! Oh yeah... do not wear any eye makeup!!

I had cataract surgery in both eyes with Toric lenses to correct for astigmatism. ($1499 PER EYE UP…read moreFRONT.) One eye is fine. The other eye will never be right. Dr. David Underwood told me, from his lips to his god's ears, "we put the wrong lens in your eye". His words, not mine. He then recommended a second surgery which damaged my cornea. (Persistent and irreversible swelling.) I understand that there is some risk involved with every surgery. But "oops, I screwed up" should never be one of them. I would not recommend this clinic to anyone who values their vision.

Great eye doctors with a focus on the patient. There is not a better medical/surgical eye practice…read morein the West Tennessee area.

Sadly disappointed with the lack of customer service after you order. Not at all impressed with the…read morecustomer service I have received since ordering my glasses. They came in damaged so they sent them back. Two days in a row now I have been told they are the only employee working and don't have time to u crate the orders. I paid good money for my glasses and they should be able to stop what they are doing and check in glasses. This is absolutely absurd. I feel like yall got my money and that is all that mattered.

Went in today as a first time customer with a new prescription. Christina C. was amazing and helped…read moreme get the perfect glasses! Who ever thought getting glasses would actually be a fun experience? Entire staff was amazing, friendly and helpful. Exemplary and rare level of customer care here. They are genuine about wanting to help. I'll definitely be back and highly recommend!!! A++++++

When I called to make my appointment no one bothered to tell me they moved across town and was no…read morelonger in the office they have online. That alone is very unprofessional so I canceled and will find another Doctor.

The only place that gets my prescription perfect every single time and they are always so patient…read morewith my crazy work schedule! I will not use anyone else.

Megan and Ira were great! I walked in and was immediately helped. They were friendly and…read moreprofessional. I got my eyes checked and got new glasses in no time. It was great!

I had an exam that was great, staff and Dr were great. BUT I am seeking glasses with a safety frame…read morefor work. They carry the brand Wiley X that I need but only had one style in house. When I ask to order a different WileyX style they said they can't. I called customer service and spoke with them about it and they said the same. So even though they are representatives for brands they can't and won't order any other styles made by the brand other than what is in house which in my case was only one style. To me that is ridiculous. I drove 27 miles for two pairs of glasses only to be told "we can't". Frame selection I found to be poor and disappointing.

Last year I decided to try the new glasses place in town, EyeMart Express. I was very impressed…read morewith the service, their attached optometrist, and I he service they provided. I have a very strong prescription and they got it right the very first time - something their competitors seldom do. Today, I was seeing my doctor in Memphis and as I was going out of the building, adjusting my mask, my glasses slipped off my face and fell hard onto a marble floor. Much to my horror, the frames shattered. I was not looking forwards to having to do without glasses for a week (I am nearly blind without glasses). But my husband suggested we go back to EyeMart Express and see if we could buy new frames (the guarantee had just expired in May). Much to my surprise, they had the exact same frames, and even offered them in an alternate color! I was so relieved!!!! And then the helpful associate asked me about vision insurance. It hadn't occurred to me to use it. So for less than $6, my lenses were popped out of the old frames and into my new ones. The whole process took 20 minutes! I am never going to get glasses anywhere else now!

Had an issue with old manger she was horrible ,but new manager reached out to me about the issue…read more...to resolve ..hope to resolve soon...because it's been a little while ...shame its been under the rug this long...thank you for your offer to a resolve..