My wife needed to get some shots to her retina, and I was told this was the only place in Jackson…read more We called to make an appointment and told of our situation. The receptionist assured me to just come on in and they'll have everything taken care of. It took them two weeks before they would see us, because we had to contact our old doctor to send over paperwork to the office, AND they took their sweet time to "review" what we told them before we could meet with them. Additionally, we had to pay $250 just to see someone. On the day of the appointment, they balked at us seeing the doctor for about a little over two hours. They shoved tons of paperwork into my wife's hands WHILE SHE COULD NOT SEE! I ended up filling out the paperwork - which most of it seemed absolutely unnecessary. When we finally met with the doctor, we front-loaded with answers that most doctors would ask of my wife. He acted as if he totally forgot everything we said as he not only proceeded to ask the same questions that we already gave answers to (again, it our first rodeo), but then he passively scolded my wife about how she was managing her eyesight. He had the bedside manner (as well as the front office personnel) of someone who has had a bad day at work every day for 20 years. Zero compassion, whatsoever. If you find another retina place within an hour of Jackson, I strongly urge you to GO THERE. Avoid this place like the IRS on tax day!

Dr. Sunny is very good and knowledgeable. He is always in a rush because he has many patients to…read moretreat. If you have any questions he always takes the time to answer. The only negative is the appointment takes alot of time, the office is so busy. There are only 2 retina specialists in the area and they work at different locations part of the week. Best compliment I can think of to give is I trust them wholeheartedly with my vision! Oh yeah... do not wear any eye makeup!!

Gave me an incorrect diagnosis. Gave Dr Hammond my symptoms and told him I had been confirmed to…read morehave an eye infection by my regular eye doctor Lisa Privett. He insisted nothing was wrong with my eyes. I couldn't see because of a film and crusty substance and they hurt. He didn't listen or care.

Wonderful, kind staff. Busy office but efficient. Dr Hammond is very good in explaining exactly…read morewhat he is doing and what he finds. Highly recommend. Dr Hammond did my cataract surgery and I am more than pleased with the results.

They screwed up my daughter's appointment by double booking her appointment. She had taken off work…read moreand when she got there they told her she would have to reschedule. Then, I booked my eye appointment months later. I booked it for 10:40. The night before my appointment I got a text saying my appointment was at 8:20 the next morning. I do not make 8:20 appointments because I sleep until 9 am due to health reasons. When I called to explain this to them, the girl was very rude!

I agree with the other reviews. Do not go to this location if you expect your appointment to be…read morekept consistently. I had an appointment for 2026-03-23. I showed up 10 minutes early, the lady at the desk said they gave my appointment to someone else and told me to reschedule. When I ask why, She said I didn't confirm the appointment. I told her I confirmed the appointment when I scheduled the appointment. I checked my phone and there was no history of them calling me to confirm the appointment. The young lady was rude and put all of the blame on me. I told her I fulfilled my contract, I made the appointment and I showed up for the appointment. It's a 2 hour drive round trip for me to go to this location. So, all you are with this company is a $ sign, a robot. They left me know choice but to find another eye doctor and I had been going to this excellent optometrist since she was on North Highland.

Completed my surgery here 11/25/24. No complaints. Highly recommend this office for anyone…read moreconsidering the process. Staff are friendly. Entire process is explained thoroughly to ensure understanding. Pre and post care is amazing. I am two months post op and love my results.

I had my topography lasik procedure done in August of 2021, so 3 years ago now, and it has been the…read moreBEST decision of my life. Dr. Machat and the ophthalmologist gave me a second chance at sight and absolutely changed my life. It has been 3 years since the surgery and I still see just as clearly as I did the day after surgery. They understood my severe anxiety issues, they were patient with me. Everything happened so quickly too that it didn't allow me a chance to back out and talk myself out of it and I'm so glad because this has been an amazing amazing amazing experience for me. My husband and I came in on a Wednesday to see if I qualified for Lasik at all, after the testing, which was thorough but quick, we were explained the options and the costs. My husband and I decided to go ahead and pay upfront in full and scheduled my procedure for that Friday. So I had one day to freak out and then I was in the procedure room! Highly recommend this lasik institute, the staff, Dr.Machat and just getting lasik in general. I was on the fence about it but I would gladly do this procedure over and over again every year if I had to to have these same results as I currently have, even 3 years later. Also, don't get discouraged if your regular eye doctor tells you that you're "not a candidate" for lasik and that it "would never work" because sometimes those doctors are wrong or are just trying to make more $ off of you. This has been the best decision I have ever made and so thankful my husband pushed me to do it because he knew how much it would help me.