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    Eyelashes by Em

    5.0 (3 reviews)
    Closed Closed

    By appointment only

    Services - Eyelashes by Em

    Makeovers

    Makeup application

    Waxing

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    Revive - More product

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    3.7(80 reviews)
    1.4 mi
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    I was having a lot of pain in my left shoulder so made an appointment to get an hour massage. My…read moremassage therapist asked where I felt I needed attention so I explained my left shoulder was bothering me. She did a good job except she really didn't do much for my shoulder. Not sure if she was worried she would hurt me or if she had the wrong shoulder. Besides not really doing much for my hurt shoulder she did a good job. They have lots of products for purchase

    I'm a ClassPass client nearing my monthly renewal, and this experience made my decision for me…read more Due to a death in my immediate family, I had to leave the state unexpectedly. Rather than lose 40 credits (~$80), I booked a facial for my wife. Yes, ClassPass credits are typically non-transferable--but this was an obvious situation where a little basic human judgment should have applied. My wife showed up, explained everything, and was turned away--despite the appointment being on their books. They refused the service and still kept the credits. No service rendered, no flexibility offered, no attempt to do the right thing. That tells me everything I need to know. This is a business that values squeezing $80 out of a customer over showing even minimal decency. Short-sighted, tone-deaf, and not the kind of people I'll ever do business with again. Enjoy the $80. Karma has a way of keeping score. Follow-Up: I received a response from the owner attempting to justify what happened, but it completely missed the facts. This wasn't a case of someone trying to misuse credentials in a typical sense--it was a one-on-one appointment that was already booked, paid for with credits, and ultimately went unused. My wife showed up, explained the situation clearly, and was still turned away. No service was provided, yet the credits were kept. Comparing this to standard "no sharing accounts" policies is a weak and inaccurate analogy. This situation called for basic judgment and a small amount of flexibility--neither of which was shown. The owner's response only reinforces my original impression: this business is more focused on rigid policies and protecting a minor dollar amount than on treating people reasonably, even under exceptional circumstances. That tells me everything I need to know

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    Eyelashes by Em - makeupartists - Updated May 2026

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