I'm a ClassPass client nearing my monthly renewal, and this experience made my decision for me. Due to a death in my immediate family, I had to leave the state unexpectedly. Rather than lose 40 credits (~$80), I booked a facial for my wife. Yes, ClassPass credits are typically non-transferable--but this was an obvious situation where a little basic human judgment should have applied. My wife showed up, explained everything, and was turned away--despite the appointment being on their books. They refused the service and still kept the credits. No service rendered, no flexibility offered, no attempt to do the right thing. That tells me everything I need to know. This is a business that values squeezing $80 out of a customer over showing even minimal decency. Short-sighted, tone-deaf, and not the kind of people I'll ever do business with again. Enjoy the $80. Karma has a way of keeping score. Follow-Up: I received a response from the owner attempting to justify what happened, but it completely missed the facts. This wasn't a case of someone trying to misuse credentials in a typical sense--it was a one-on-one appointment that was already booked, paid for with credits, and ultimately went unused. My wife showed up, explained the situation clearly, and was still turned away. No service was provided, yet the credits were kept. Comparing this to standard "no sharing accounts" policies is a weak and inaccurate analogy. This situation called for basic judgment and a small amount of flexibility--neither of which was shown. The owner's response only reinforces my original impression: this business is more focused on rigid policies and protecting a minor dollar amount than on treating people reasonably, even under exceptional circumstances. That tells me everything I need to know read more

I was having a lot of pain in my left shoulder so made an appointment to get an hour massage. My massage therapist asked where I felt I needed attention so I explained my left shoulder was bothering me. She did a good job except she really didn't do much for my shoulder. Not sure if she was worried she would hurt me or if she had the wrong shoulder. Besides not really doing much for my hurt shoulder she did a good job. They have lots of products for purchase read more

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I'm so sad to have to write this review, but this was beyond disappointing. I showed up to the front of the building and could not enter (building was locked). I called the front desk number given to me (3x) then texted, then DM'd their instagram - no response. I was stressed about missing my appointment, but luckily I was able to find a back entrance that was unlocked. The waiting room was cute and I was relieved I made it to my appointment. However, I then proceeded to wait 45 minutes (my appointment was at 4:45, I waited until almost 5:30), until a staff member came out of a treatment room, told me the masseuse who was assigned my appointment was not coming for my massage, and I could head home. I booked this appointment because it was the last day of my Classpass credit cycle and I needed to burn some credits, which are not rolling over and I will now lose. I'd had the literal worst week at work and was really looking forward to my massage :( Feeling bummed. read more

If you're looking for a massage where your therapist multitasks like a distracted barista, look no further! I booked this massage to unwind after work -- instead, I spent the whole time wondering if I was being punk'd. The therapist had zero technique, randomly switched methods (if you can call them that), and kept dragging a loud tray around the table like it was part of the service. At one point she was using only one hand... because the other was busy texting on her phone that was placed on the tray she had been dragging around. Yes, mid-massage. I ended the session early because I was grossed out, uncomfortable, and no longer confident this was even legit. Front desk refunded my class pass credits -- thanks, I guess -- Ended up leaving this place more tense than when I arrived. read more

I needed a last minute emergency facial from the holidays. I was able to book online the night before and was warmly greeted by my esthetician Mercedes . She asked specific questions about my skin and was communicative during the process . I left with my skin glowing ! I will definitely be back in the future. read more

Beautiful set up, excellent quality and customer service. MaryAnn is very nice and is good with keeping customers comfortable

Located in a business building that looks from the outside to be apts. It's located in a residential area. Park & walk in entrance close to the street where you pull jnto the parking area. Go upstairs (2 short flights) & they're located straight in front of you. Enter & sign in sheet to the left if none of the therapist aren't with customers. There's a nice aestically pleasing vibe in the waiting area. Nice soft meditative music. Best to call ahead or schedule online. We called a couple days to get someone to schedule. And there's no receptionist that sits & takes calls so keep calling. Service was professional & my daughters were pleased no complaints for their first time. They look forward to going back. Lots of services offered. read more

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I came in for a wax and was attended by Jessica, who is super nice and efficient! The 520 suite waiting area was clean and such a nice layout. read more

Next time you see someone complain about a certain esthetician, literally do yourself a favor and steer clear. I tried to give the benefit of the doubt but ended with the same outcome. Not going to get into detail but unless you been a customer here and have other people you see, then maybe find somewhere else. I got a leg wax & Brazilian. Leg wax was fine. Brazilian was a Brazilian. But definitely not the experience I'm used to having. Rough is an understatement. Owner says it happens "more often than not" well this literally never happened to me in all my years of getting waxed and is a result of getting over waxed. Go spend your little Groupon somewhere else lol read more

I recently found this place down the street. It's a little off the beaten path. The decor inside has a really calming vibe. I had a microdermabrasion facial appointment . I have been getting facials for as long as I can remember, this was hands down the best relaxing facial I have ever had. Mercedes took such Amazing care of me. I will definitely be coming back and requesting Mercedes again. read more

A wonderful experience as always!! I highly recommend you come here! Professional calm and efficient!

I've come to see Mara twice now and she's been amazingly intuitive every time. Found her/the spa through class pass which was a super perk read more

I booked through ClassPass and had a great experience! It's in an old quirky building but they have made it really cute. My esthetician did a great job. She made sure to ask about concerns or sensitivities, she explained what she was doing at every step. The room had gentle natural light and it was very relaxing. read more

The signature facials were amazing! Loved the ambience. Very hygienic and clean. Definitely recommend! Going back again for massages.

I loved this place. I was looking for a new place close to my home for a same day, Brazilian wax. Maryan was very communicative with me as far as the location and logistics of my appointment. She made me feel comfortable in the clean and comfortable spa. There was little pain involved (which sounds odd to say for any type of waxing). She was thorough and I left very pleased with her work! I will definitely be visiting her again. read more

I was in the area on a family vacation and thought I would get a facial as a special treat. I chose Revive Day Spa based on their reviews and I was definitely not sorry I did so. I had Angie Gutierrez as my esthetician and she was great! If I lived closer, I would come every month. read more

I started coming here to get Brazilian waxing done. Maryanne is very professional and always does a thorough job removing any hair. I have already recommended her to multiple friends! The rooms are also very spacious and comfortable read more

After moving back from Florida I've been on a hunt for my monthly facials. I found Revive from Groupon and the scheduling process was fairly easy. Both times I used Groupon it was a breeze, Nacre, did my facial and she was amazing. She's always booked so my next coupon appointments were done by MaryAnn, the owner. They both are very friendly and sweet, always avoided my eyelash areas as I asked. If you get facials regularly like I do, I recommend getting their $200 promotion for 4 facials. It would save you some $. The location parking is small but I never had problems finding a parking for their building. Their spa office is cute and relaxing. I do wish the facials are actually an hour long though instead of an hour from my appt time because it does take them time to set after my appointment time. read more

Maryann was amazing! Booked a last minute appointment and she was great w communication. The space is tranquil, bed heated; she explains what she's doing and reminds you to let her know if something doesn't feel right. Her massage during the facial was so relaxing. read more

Thank you for the great facial Maryanne for my birthday last year in February I know my review is late but you do a wonderful job.

" Relax and Let Yourself Be Pampered " My wife had a relaxing Facial today at Revive in La Mesa. Amy Jan was my wife's Esthetician. Amy was very nice and had very soft hands, as she gave my wife a 60 minute facial and massaged her arms, hands, and shoulders, also during facial procedure time. The massage table was very comfortable, and the room was nicely decorated, and was very big. Amy also had some very nice soothing music playing in the background during the facial procedure. The Hot towels used during the facial smelled very good like fresh lavender. The entire procedure was very relaxing, and my wife came out looking very refreshed and glowing. read more

Revive - Revive Waiting Area - Massage Near Me - La Mesa, California

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Where do I begin. Bought a Groupon. Has my wax at 12pm today. Parking is awful. Mercy. Had to park about 1+ blocks away. My waxer was Amy. I feel like somehow I inconvenienced her. I. Am. Over. Waxed. My skin is bleeding. I have petechia. I am hurt. This is not my 1st wax. It is not my 20th wax. I have been getting brazilians since about 21 years of age. And get them roughly every 5-7 weeks, with the exception of today. Today was the first one of the season. That should not detract from the fact that the wax that I recieved today was awful. I had to hold my own skin taut, never had this happen. I have large areas where Amy missed. I would honestly rather she miss them than continue to over wax me. I still have another groupon for here (Foolishly bought a 2 pack). I am going to call Groupon to try and get the other one refunded. My aesthetician is moving and booked solid until then. Which means I am hard pressed to find another one. Boy, will it not be this location. I gave 2 stars because the office is nice and welcoming. But between customer service and technique, it is 1 star. And, I still tipped 20% on the full value of the waxing despite my better mind... read more

DO NOT GET THE BRAZILIAN WAX GROUPON. It's the exact same deal they give to first time customers. Don't waste your time.

WORST & MOST PAINFUL waxing experience I ever had! I booked a full body wax with Angie and had a horrible experience. I paid 50% of the service upfront and came in excited to do my full body wax. Angie started off with my Brazilian and it was a NIGHTMARE, she repeatedly went over my vag area over 7 times and WOULDN'T EVEN HOLD DOWN MY SKIN AFTER YANKING OFF THE WAX!! When I took a look, my Brazilian wasn't even half way done! My skin was full of blisters and bumps that did not go away even after the appointment and she even ripped off parts of my skin down there. She was kind enough to ask if I wanted to pause my Brazilian and continue with the rest of my full body wax BUT IT DIDNT GET BETTER. She seems like an unexperienced esthetician who did not know what she was doing. I have had many waxing sessions before at other locations and have never experienced something like this. She did a partial Brazilian, my legs and lower back and I had to ask her to stop because I could not handle it anymore. She then forced me to pay the full price even though I did not finish the service due to her brutal service. She offered to reschedule me with a different esthetician. I was not able to attend the appointment due to Covid exposure the day of, yet the owner wanted to charge me another $15 apart from the full price. This place is just out to get your money and does not care about customer satisfaction! After such a horrible service I would never even want to come back. read more

I bought a Groupon for a massage figuring it was a good way to try this place out as it's close to home. Maryanne the "director" was rude. I called and she said she doesn't have anyone who can accept the Groupon all week but she offer me the same price. Um I already have the Groupon. First red flag. She would only communicate by text. Second red flag. She then told me I should as for a refund via Groupon and then book with them directly. Third Red Flag. Still no response about when a masseuse who takes the Groupon will be available this year! read more

Facial was awesome but service knocked it down 2 stars. It was my first time here so I could the $37 for 50 minutes facial. FACIAL- Very nice & relaxing. I loved the humidifier and the shoulder/arm/hand massage felt awesome. The products used seemed good quality and made my skin feel revived. AMBIANCE- The room was quiet & big. It didn't feel stuffy at all so I enjoyed the location & ambiance. CUSTOMER SERVICE- This is where they got knocked down on stars. When booking my appointment I felt like the lady who was texting me was very dry and unwelcoming. She didn't confirm my appointment at all until I had to double check with her myself. She wasn't very communicative. When I arrived I waited in the seating area and when she was done with her previous client she didn't bother to greet me or even introduce herself. There was no welcoming, it was more like ok lay down and let's get this over with type of vibe. Overall, cool experience but I probably won't be back. read more

My good friend gave me a Groupon certificate for 80 mins massage . I was a bit skeptical because I always go to a regular place in Moreno blvd. My massage therapist is awesome!!!! Her name is Monica very positive and vibrant personality . She asked me how would I like and I said not to soft and not too hard. I passed out in the first 15 mins . I woke up refreshed!! Thank you Monica for taking good care of me. I would definitely go back for you! read more

Got a prenatal massage and the masseuse was attentive in making sure I was comfortable. Never had a massage before, but so glad I got one for my friend's bachelorette before my baby is born! read more

Ladies run don't go here take your money else where I went in for a Brazilian wax first off I was given a price as new customer of $25 but charged $30. Now I know that this process can be a bit painful but only for a little while, well it has been 24 hrs and I still have this stinging only to my disbelief to find that my skin was literally ripped off and now have open sores. So I contact the spa they asked me to come in to look at it only to hear oh that's normal so you in this bitch ripping off skin is normal....WOW!!!! There was no apology no nothing. So if you wanna keep your skin don't go here.. WORST EXPERIENCE EVER!!!! read more

Had a manzilian done by Mary Ann and couldn't be happier. My 5th time for this fantastic job. She is so thorough, goes the extra mile to get all the hair. Very professional, yet a great conversationalist to put the client at ease. Highly recommended. read more

Good luck booking an appointment! The voicemail states to text a specific number, then the automated text states that they will call you back. BUT do they ever? NOPE. When I called from a diffrent number than to schedule an appointment then they finally decided to answer, but that's when they showed their true horrible customer service. Whoever I spoke to was super dismissived, told me she was busy until God knows when, then rudely questioned me, and stated that I was misinformed. If she would have taken a diffrent approach, I nicely stated she was booked there wouldn't be an issue. She had no desire to book anyone with a voucher. I contacted Groupon and they stated they had other complaints with the vendor. read more

Revive - Communication with the vendor. Never calls back or responses. - Massage Near Me - La Mesa, California

Best wax experience ever. If I could I would give MaryAnn 10 Stars. She made me feel welcomed, she made sure I was confortable, she is very efficient and though. She has some really good techniques and equipment for better, faster and almost painless waxind. Loved it!!!! Definitly coming back for more. See you soon MaryAnn read more

We came in for a couples massage but the gal that was suppose to do mine didn't show up. But hey it was meant to be because MAX took absolutely great care of us. He was able to accommodate me the next morning and the name of his business is Serrvasana! If you're looking for a great intensity and relaxing I HIGHLY RECOMMEND MAX!! thank you again! -Deicy & Lucas read more

I really aim to be fair in this review so I will first acknowledge that present employees were very apologetic and offered me a free eyebrow wax on my next visit (but, worthless, because everyone could recognize I was never coming back). WARNING: I legitimately feel an ethical obligation to alert other women that your conversations in the room are easily overheard from the the waiting room. To the young woman who had a Brazilian wax at 6:15 on 8/2 I heard all conversation during your appointment. I know everything. I tried to signal to you as you booked another appointment, but I couldn't catch your attention. I'm sorry. I deeply hope that you see this! I arrived at 5:50 for my 6pm appointment. I waited in the empty waiting room for fifteen minutes. Once an employee appeared it was suggested that I was in the wrong location. I was literally coerced into proving my appointment was legitimate by presenting text messages with an absent employee all about what facial I wanted, time, place, etc. this employee was called several times, no answer. By 6:15 another woman arrived and revealed she had been scheduled for a Brazilian at 5:15 and told to return at 6. I was approached to allow this woman to go before me since her service was shorter, in front of her. I'm not an asshole, so of course I approved her going first but I don't appreciate being put on the spot when I was already waiting awhile. My facial was 45 minutes late. It was a pretty lackluster facial. I had to rinse residue off my face when I got home. If you've made it this far I want you to know that the parking sucks, this location is not accurate on google maps, and the office building is old and weird. You have to use a little key to access the bathroom. Not at all the experience I was hoping to treat myself to. Spend your hard earned money elsewhere!!!! read more

MaryAnn is awesome!!! I have arthritis in my neck and shoulders, and massage is one of the ways I try to treat the pain. I came across a groupon for this place and saw that it was close to my house- so I made an appointment. Upon arriving, I filled out a form- pressure, health conditions, area specific preference etc...MaryAnn informed me that while I had purchased a groupon, she was not a therapist that accepted groupon massages. I had totally skipped over the fine print! I still wanted to get a massage, and apologized for the misstep- she offered me a discount even though I was the one that made the mistake. Super sweet! The massage was awesome- my pain was significantly eased, and I felt so relaxed afterwards. Definitely coming back. read more

Called to schedule an appointment today and was told that they would text me in 20m to tell me their availability. Thought it was kind of weird and unprofessional. Never received a call back either, probably didn't want to take my Groupon but whatever found somewhere better. read more

I am no stranger to waxing though this was my first visit to Revive. Maryann was very accommodating with scheduling. The building is easy to find and there is ample parking. The suite is very nicely appointed,, very calm environment perfect for spa treatments. I had scheduled a full brazilian and she did a fantastic job, she is very nice i felt very at ease. I would definitely recommend and return to her. read more

I'm a bit mixed on this place. I bought a Groupon for an 80 minute massage to try to eventually find someone to see maybe once every 6 weeks. Pros- 1. My massage was pretty good 2. My massage was maybe 75 out of 80 minutes of actual table time 3. Lots of parking (although I wasn't clear where I could actually park) Cons- 1. My appointment did not start on time 2. Despite music playing, you could hear outside noise 3. They don't seem to answer their phones (I wanted to double check the address since there's 3 or so of them online!) 4. I also inquired about a certain package and was told that they will check with the manager for me. Never heard back.... I guess they didn't want my business. read more

I just had a great facial done by Angie at Revive Day Spa. Five stars all around: cleanliness, relaxing vibe, great products and wonderful facial technique. I highly recommend Angie. She's wonderful! read more

I found this place on Groupon and I've been coming to MaryAnn ever since. This is a cute little spa in La Mesa. I purchased a voucher for a Brazilian wax. MaryAnn is very professional and friendly. She does a very thorough job. I am so glad I found Revive. They offer lots of services too, check the website :) read more