Alderwood Vision Source is an excellent place to get your eye care. The place is clean, excellent…read moreCustomer Service, wonderful Providers, Dr McKinney is so caring , professional and wonderful Provider. I travel 66.3 miles to receive my eye care it is worthy .

Terrible customer services! I ordered my contact lens few times. Payments were charged but no…read moreproducts received. I had to call and asked to find out that they never placed the orders. It caused long delay and they never called patients to inform issues occurred. This time even worst, I waited 2 weeks, never received my product. I had to call again. They told me my prescription expired after 2 weeks!!! Never call patient to inform issues occurred, payments charged but no products received!!! Do yourself a favor, don't do business with this eye clinic!!!

My experience for whatever reason was super easy. I think I owe it to the personalized service that…read moreI received. My selection was made easy because Cassidy searched the storeroom for frames that fit my head - she certainly knew what she was doing. I quickly chose my frames and the finished set was done much sooner than anticipated! What was even better was that they were able to squeeze in for a last minute visit to receive my glasses and ensure they fit well. Perfect fit. No adjustments needed. I hope to receive the same level of care when I come back for my next pair!

I was traveling and in town for a few days when I had an issue with a broken frame on my glasses. I…read morestopped by without calling ahead or making an appointment and they had my frames fixed in less than 10 minutes at no cost! I so appreciated their kind front desk gal and willing optometrist to help me out!

I held off writing a review for a while since I wanted to experience the frame fitting process…read moreafter getting LASIK. Back in October 2020, it was my first time going to Visionaire Eyecare and I can honestly say it was an amazing experience from start to finish. Making the decision to go to Visionaire Eyecare: I found them through VSP and I liked how they had an online application for new patients. I received a follow-up call the very next day and that they could take me in within the same week which was great. I walked into the office and the staff were super friendly and helpful! They are also very COVID compliant which is great! During the eye exam process, Dr. Wong went above and beyond my expectations by making the process super seamless. Dr. Wong took the time to answer all my questions and provided me with an amazing amount of information I never considered before. He does an amazing job emphasizing the importance of your vision and overall eye health. In March 2021, I got my first frame fitting after getting LASIK (went to a different place to get the procedure done). Both Carol and Marina were super nice and friendly! They were very patient with me and were willing to help me pick out sunglasses for me. I was able to walk out satisfied with my new pair of sunglasses thanks to their guidance. One minor improvement I would like to see is maybe getting an email/text reminder for my upcoming appointment. Other than that, I would highly recommend Visionaire Eyecare! Thank you Dr. Wong and team!

Best service you could ask for in eye care also they have a wide selection of stylish framesread more

I've been a patient at Mill Creek Family Eye Center for over 12 years and have consistently had…read moregreat experiences. I even continued scheduling appointments here while living in Oregon because I couldn't find a provider I liked as much. Everyone, from the front desk staff to the optometrists, is friendly, professional, and knowledgeable. Whenever I've had questions, they've taken the time to answer them thoroughly and make sure I understood. I highly recommend Mill Creek Family Eye Center for quality eye care and excellent customer service.

I have a long, sad story about this Clinic; however, I don't want to bore the reader with the…read moreentire tail. Suffice it to say, they did not stand by their eyeglasses prescription. They gave me a bad prescription and wanted me to pay for another appointment to correct the prescription. Customer service is lacking. They don't stand behind their poor quality product.:-(

Dr. Quang and the staff was extremely in helping me figure out everything wrong with my eyes. I've…read morebeen to many other eye doctors before to find out why my eyes are always dry but none were very helpful. Then came Dr. Quang and he was very attentive to the problem. He asked a bunch of questions, gave me the right contact lenses, provided some sample eye drops, and now my eyes feel better than ever. On top of that, he also recommended blue light reflective lenses for my glasses which helped out a lot in preventing strain from staring at a computer screen for too long. Check him out if you can. He's very professional and knowledgeable.

I am truly upset and disappointed with our experience at Eye Doctors of Everett. This visit was for…read moremy child, and from start to finish it was extremely frustrating and stressful. Even with a scheduled appointment, we waited over 45 minutes, and the front desk staff was rude and dismissive instead of apologetic. When we finally saw the doctor, the appointment felt rushed and careless. I did not feel confident in the results at all, and I left worried that my child's prescription might not even be correct. When I immediately asked to cancel the glasses order the same day, I was flatly refused with no clear explanation. What made this even worse was the complete lack of communication afterward. I called multiple times the same day and again the next day, but no one answered the phone or returned my calls. As a parent, being ignored when you are concerned about your child's vision is unacceptable. This experience caused a lot of unnecessary stress and anxiety. I trusted this clinic with my child's eye care and left feeling unheard, dismissed, and deeply disappointed. I would never return and strongly warn other parents to look elsewhere.

I cannot say enough good things about this clinic or Dr. Karrick!…read more I came to this clinic to get a second opinion after having a really terrible experience with another Edmonds eye doctor. They got me in the same day I called! Dr. Karrick was so kind and so knowledgeable and treated me with the dignity and respect that I did not get from the first doctor. Thanks to Dr. Karrick, instead of getting two completely unnecessary eye surgeries I just needed a $13 antibiotic! Everybody at this clinic was kind and helpful, right down to the receptionist and the tech. I will be transferring my entire family's care here! If you need eye care in Edmonds, GO HERE!!!

I am not sure if this place changed owners or what but my experience before was not like this. Even…read moretheir appointment phone number is now outsourced to some company and when you call them, it's hard to get ahold of someone. But I had made an appointment for 3:30 pm on a work day and when I arrived the receptionist told me that my appointment was moved to 2:20. They left a voicemail and told me that I can call back if I have problems. No confirmation or anything. Someone should tell them theyre not the only one in this business. There are plenty of eyecare places to choose from around this area. What a horrible business. No wonder there are so many bad reviews within the last year. Good riddance edmonds wont miss them of they're gone within the next couple of years with their reputation.

I've been seeing Dr. Nguyen for well over 6 years, and I refuse to see anyone else! (I won't even…read moresee his partner) I have absolute trust and confidence in Dr. Nguyen, as he's the only eye doctor I've ever had that doesn't overcorrect my vision! Everyone in the office is friendly, nice and patient, and really welcoming! I had a bit of an issue with the new Retina camera (I have sensory issues) as it emits a very high pitched noise (think camera flash charging, but the sound never stops and it's really loud) and they were sooo gracious and patient with me. Incredibly understanding! They let me husband in with some earplugs for me, and I was good to go! They had no issues with understanding this and letting him bring them in for me. I'm also a contact lens wearer, and have gotten many fittings here, and just ordered my first boxes of contacts from them last year as well, and it was great! I got my first pair of glasses done by them last year, and omg I'm in LOVE with them. As a previous patient of Costco, you couldn't pay me to go back there, or anywhere else (they've messed up my glasses so bad, they're unwearable, so I wasted a lot of money) With Comfort Vision, you get what you pay for, and that a very high quality care of your eyes and eye health! They're incredibly detailed, and through, and they really want to make sure you understand what your benefits pay for, etc. Thank you Dr. Nguyen and staff for all that you do, and taking care of your patients so well!

I'd give them 0 star. Denied access despite having vsp insurance and an appointment…read more They're total fraudsters with fake 5 star reviews from review farms and shouldn't be in business. Illegally asking her for a "Kaiser medical insurance" despite having a separate and valid vision insurance is illegal and just stupid. If they can do this to a 7-month pregnant woman , I can't imagine how they treat others.

I love the staff here. I've recommended both friends and families to come to this place because…read moreeveryone is very friendly, knowledgeable (very important when seeing an optometrist of course), and has a great selection of glasses. The office is going through a makeover and the renovation should complete by the end of fall or sooner. My two year old went to his first eye exam and he felt very comfortable with everyone. Minus his eyes getting dilated (he's two and yes it was a struggle for those drops to go in because he just didn't want them in his eyes) but he was praised and treated so kindly (bless their souls!). Good news is, he doesn't need glasses. Bad news, he'll have to come back for a next check up before kindergarten. Bathrooms: private bathroom shared in the office building that it's in. Baby change table: unknown (I just don't recall seeing one)

First off, the optical staff, technicians, optometrist, are really good. They are nice to the…read morepatients, professional and as far as I can tell competent. They even caught a stigmatism that was missed by my previous eye doctor which made a big difference on how I saw things. Now where star were lost were: 1. I feel as if this clinic kinda nickel and dimes you. Of all the vision clinic's I've been to over the years, this is the only place I can't seem to go to w/o always having to pay for something out of pocket. If it's covered by insurance there's something that they say it isn't and it'll cost you. To top it off, their products are pricey with regards to frames, lenses, contacts, services, etc. My last visit I had at Mill Creek Vision for my annual preventative eye exam, but they got me out of pocket for contact lens fitting (which I thought was covered my insurance, but they claim it isn't), Anyhoo, afterwards I asked for copies of my glasses and contact prescriptions and took them to Costco and purchased all my hardware there (despite jumping through some minor insurance hoops to get my annual hardware allowance back-which I did). Gotta tell ya, definitely more cost effective going that route. 2. But the biggest loss of stars in my rating is due to their front desk staff. A staff that DOES NOT know the meaning of CUSTOMER SERVICE and lacks a certain amount of professionalism. They are very condescending in how they talk and treat their customers. I base this on how they were with me and my family and how I observed them with other customers while I waited. There is one or two who stand out. If you've been there you probably know who I'm talking about. Anyhoo, they will make you feel as if you are interrupting them, putting them out for "Doing their job". They don't always do what is best for the patient/customer so if you don't ask, or question something chances are it'll get overlooked, ignored and you might get over charged or something forgotten. It doesn't help also that they seem to rush you at check in and during check out so they can get back to finger blasting their keyboards or phones. Again based on personal experience. The first three appointments I was able to schedule me and my family for the same day. If there's availability why not? Last time I tried to do it and despite open availability they denied it. Their reason I was told on the phone, they CAN'T schedule more than two family members at a time. WHAT? REALLY? So I ask why not, you've done it before and they tell me that it's policy. I try and continue to ask specifics about this policy and I'm told again, it's their policy and something about cancellation issues. Yeah whatever, I figure they're just being lazy. Policy or not, kinda ridiculous that they can't accommodate two adults and a child on the same day...oh wait a minute they have! but not today. Then there's a test that they do that looks at the back of your eyeball. You'd think it's a test that SHOULD be standard to an eye exam. It is an eye exam after all...it isn't so it'll cost you since it's NOT COVERED BY INSURANCE as part of your PREVENTATIVE CARE. Of course you can pass and instead they dilate your eyes for free I think (or maybe that'll cost you as well, I don't know, but what I do know, I've had that same test in other clinics and it was covered by insurance). Trying to get them to explain results in dirty looks and a mean-girl attitude...an no REAL explanation. So the "face" of the business does not make a good impression and they obviously don't realize that it's just as important as the service provided. This would be my 4th appointment to this vision clinic, but the front desk staff attitude has been pretty much consistent through out. So me and my family will probably be on the look out for another vision clinic. Too bad their front desk staff doesn't have the same customer service skills their optical staff does.