This was quite possibly the most frustrating appointment I've ever had. When I called to schedule a new patient appointment I specifically asked the woman over the phone to double check if my vision insurance was covered by the office. I provided my group number, member ID, and all other important pieces of information. She reassured me multiple times that my specific insurance was accepted by them.
I got to my appointment 30 minutes early to ensure I had time to fill out any new forms, etc and then waited another 30 minutes to see the optometrist (nothing wrong with that) so in total I was sitting in the waiting room for an hour (no one else was being helped or was taking up the time of the front desk staff). After my whole exam was finished, the front desk woman told me that my insurance was out of network and did not seem at all apologetic or helpful in explaining what happened. I understand the stress of working in an office, however I am extremely frustrated and annoyed at the lack of care or concern from the staff. I also got no response from the woman at the desk when I asked why my insurance wasn't run for the whole HOUR I was waiting.
I was not blown away by the staff, optometrist, or customer service in the slightest. I will obviously not be returning here due to my insurance issues but I wouldn't want anyone else to waste their time going to this place. There are plenty of other competent and more personable eye facilities in the area. read more
