I had the most pleasant eye exam specifically thanks to Doctor Lam! She is extremely knowledgeable, kind, and honest. I felt so comfortable being in her care and would highly recommend her to anyone who needs to get their eyes checked! This location was also great overall - while the other employees who I interacted with are not fluent in English, I had no issue communicating with them. Additionally, there is a free snack/drink bar upstairs! 10/10 experience! read more

I usually make an appointment before coming because it does get really busy sometimes. My favorite thing is that they're opened on weekends and have frees snacks and drinks on the 3rd floor for waiting patients. They carry a bunch of brands of glasses and sunglasses to choose from. Also they do take a lot of insurances but make sure you ask with the workers on the 2nd floor. I get my eyes check every 2 years (covered by insurance) and my glasses usually will be finished in a week. The only bad part is that the workers English isn't that great. They speaks mandarin / Cantonese but the doctors speaks perfect English read more

I just want to say a big thank you to Master Eric! My experience at Eye Solution was excellent--very professional,patient, and attentive. You helped identify and resolve the issues I had from another optical store, which I truly appreciate.The whole process was smooth and reassuring, and you warm service made a big difference. I will definitely come back and highly recommend you to others! read more

I've been coming to Eye Solutions for about 10 years now and they never disappoint. The staff is always friendly and always helpful. They have a great selection of glasses to choose from. The place has a snack bar upstairs while you wait to get your eyes exam. Have nothing but good things to say. read more

Eye Solutions is a super great place！The Doctors are very professional and patient. And the workers are extremely friendly and outstanding customer service. It has a free snack bar for customers to relax and enjoy the food and drinks while they are waiting.The lady named Ann who works on the second floor is wide range of knowledge on how to choose the best solution to treat your eyes.My son was so happy to own a pair of cozy glasses finally.He had problems with other stores before. Thank you very much，Ann. I am really appreciate you giving me the right suggestion. I definitely recommend it. read more

I have been subscribing my glasses here for couple of years. The reason why I like here is because of their nice and professional staff. They are always patient and help find your most satisfactory product. Have problem after sales? No problem, just give them a call and bring your glasses to them, they will fix it quickly. My current glass was bought two years ago, my 3 year old daughter bent it so much that the frame was badly twisted. They help fix and calibrate it without any charges. By the way, they have a nice lounge area, where you get free drinks or snacks. Definitely recommend to friends! read more

It is my 1st year to prescribe my contact lenses from this Chinese store, as I know Anne, the store manager, from one of my friends. I purchased one-day Acuvue oasys for a year, because they offered me $250 rebate (i think it is available to everyone, not sure, you'd better check). Overall, I am happy my visit. Though it is a Chinese store, I did not feel any communication issues, as they have English speaking stuff. I waited for almost half any hour for eye checking, however, the lounge area they provided made me not feel boring. I will definitely recommend to my friends! read more

Large selection of frames including low bridge fit "Asian fit." I love that there is a waiting area upstairs for the eye exam. It offers small amenities and a charging station. What I really disliked though is the long wait time for the exam. On more than two occasions, regardless that I had an appointment, I was still left waiting 45 minutes or more. I'm not even sure they actually follow the appointment schedule. Customer service has been nice and decent. Overall, everything is pretty streamlined and professional. I would return and would recommend this place to others. read more

Was recommended by a friend to come here and it isn't a disappointment. This place is pretty big and definitely very comfortable. They have three floors and the third is where the optometrist is. The doctor there told me they have new technology which checks your eye health which I cannot stress enough is VERY important. That aside, they have a lounge where there are drinks(hot and cold) and snacks while you wait. There are also charging docks which is very considerate of them for the customers who are waiting. The wait area is spacious as well. Would definitely recommend and come back. Only thing is on a Sunday is the wait. Everyone is coming! Haha but that, I think, is to be expected. read more

Our entire family has been doing business with them for over 10 years, and always get a little bit discount on the frames. We asked for $20 discount on a $500 order recently, the female manager refused and started to talk nonsense. The ownership changed few years ago and things started to change, time to move on and they or the store manager don't care about loyalty anymore. read more

been going here for years. i wear glasses daily. bought many pair of Dita and Cartiers from them. have been going to them for my eye tests for bout 10 years now. always a pleasure to deal with the staff. friendly atmosphere, a wide variety of product selection. they can get whatever you want. all good cartiers if u can afford it. read more

5 years and counting.. I absolutely enjoy the courteous, speedy, and friendly service. It's a one stop shop for all your optical needs! First off, my appointments always start on time. Complementary snacks/drinks certainly are a plus and keep me busy! This is also the only place where doctors take the time to explain scans and educate me. After the eye exam, I make my way downstairs to try on the hundreds (or thousands?) of sample frames on display, place my order, and pick up in a week! Easy and simple. Five stars! read more

Eye Solutions - Waiting area with snacks - Eyewear & Opticians Near Me - Brooklyn, New York

Went there today for an eye exam and loved it. The doctor was very nice and approachable. She was also happy to chat with me about eye surgery and even did another test for me. read more

It is definitely a great place for eyes checking. I was recommended by my friend there and obviously it did not let me down. Even though there is a long wait line but it is worthy. They have a gorgeous waiting area that provide with drinks snacks and magazine that prevent you from bored while waiting. They have great sale representative with the best service ever like Mr. Ervin. He had helped me out a lot and give out detail explanations. This store definitely advocate the slogan "customer comes first". I really recommend this store. read more

Had an appointment at 11:20 and they told me to be here at 11 so I got here at 11. Waited for about 40minutes to see the doctor's assistant and haven't even seen the optician yet. Someone from downstairs randomly came upstairs to ask if I mind giving an older male customer (who came in after me) to be seen by the doctor first because he was getting mad. WHAT? I respect my elders, but it's not an emergency room and I have been waiting at well, so why can't the other customer have some patience and wait like anyone else? I didn't even give the staff an answer yet if I mind, I have errands to run and wanna be done as quick as possible. He randomly told the doctor to see the other customer first, which means I have to wait even longer. That's disrespectful to me. Not respecting my time. Poor customer service and bad management. Also, the optician assistance was calling out names from inside the room as if people can hear her clearly. The TV is on so loud, she can get her lazy ass to walk out of the room to call out the name of the next patient. Don't even want to come back anymore. read more

I had issue with my glasses but store manager Steve had helped me and resolved it. I recommend this store read more

Eye Solutions - Glasses - Eyewear & Opticians Near Me - Brooklyn, New York

Made a last minute appointment because my eyes have been red, dry, uncomfortable for several weeks and it's only been getting worse. They were able to take me in the same day and gave me my eye drops after leaning that the CVS next door didn't carry the brand the optometrist prescribed. The staff were all super friendly and accommodating. Thank you!! read more

Run-of-the-mill place for eyeglasses. Employees are friendly, but like most Chinese-run opticals, they seem to have some sort of obsession with selling Nike-brand glasses. One massive problem though - they somehow managed to reverse the right and left lens on my glasses. I walked around all dizzy and looking like a drunk before I realized it. It took them like half an hour to fix it when I brought it back, but that's a mistake that shouldn't have happened in the first place. read more

The service is really bad! When I was buying new glasses, they treated me very well. But when I asked them to help clean my old glasses, they give me all kinds of ridiculous excuses... They just don't want to provide free services at all!!! Besides, they would keep selling you the most expensive things! If you asked them to bring some cheaper ones, they would change the attitude immediately. I seldom give bad comments, but this time it is really bad!!! read more

What a lovely office. So friendly & very helpful. They have the cutest snack bar but I wasn't sure if it was on the house so I didn't take anything lol. Mr. Ling was wonderful, very patient & very helpful. Highly recommended. read more

They're sooooo nice& helpful. They fixed my glasses for free, even they know I didn't get from them. U don't get free services these days! read more

Had a recent bad experience with a sales-staff, but their manager Steve reached out and made things right.

Got my glasses here a few weeks ago. The location is very convenient since it is right at the corner and two bus lines is right outside and the N train is a block away. Everything is neat and orderly. Once you step in, someone would assist you right away. Even if there aren't enough staff on the spot, one of them would show you that they acknowledge you and get someone that is at the back, either working at the back or on break, I am not to sure, but someone would come out to help you. It is my 2nd time getting my glasses here, usually I just changed the degree and update the lens but my first pair of frame which I got here were getting scratch up. It is great how they keep your record and also offer eye examination at he 2nd floor if you need it. Basically, a lot of my family and friends get their glasses here because they have really great services. You can simply go in and ask them to help adjust your glasses so it hang more comfortably on your face and it is free of charge. It is better to come here during the weekday in the middle of the day because it gets so busy at night time and during the weekends. It is a very nice and friendly environment that welcomes people. read more

This is a review for the Chinatown (Mott St.) branch only. I didn't get my exam here. I just went to my optometrist and took the prescription to get glasses. As far as I know, the glasses came out fine. The employees (Grace and Terry) were extremely helpful and were upfront about what glasses are appropriate for me. They were also very good and patient in helping me with getting my insurance to pay up and basically handled the whole thing for me. I have been there for two pairs now and had great experiences. Personally I'm the type that would prefer service over price (if it's not too ridiculous) and they weren't really trying to sell me the most expensive pairs (the two that I got were both Prodesign, which btw are GREAT). They were conscious of the non covered costs and tried their best fit my budget. All in all, I would definitely recommend them for actually getting your glasses made and getting a nice frame. read more

Professional staff that helps and follows up with calls and voice messages. They have every brand- luxury and cheaper ones with competitive prices. read more

I really love their customer service. Pricing - eh, not so much. They sell mainly brand name glasses and offer very little to none of the cheaper ones. Not that I mind of course - I'm a teen and would prefer trendier glasses, but if you're looking for cheapo spares in case yours breaks from a ball game, look elsewhere. So far, I've gotten one pair of glasses and a one-year subscription of Acuvue Oaysis contact lens from them. And I must say - I'm IMPRESSED. Eye-check appointment: Great doctor, all of them speak English well compared to several of the other doctors in the glasses clinics. They're patient, but its only one office. The doctors really go into detailed explanation with you if you ask. I asked them for contact solution brands once and they recommended me a brand they carried and even other suitable brands. Excellent service. Expect lines on weekends unless you've arranged an appointment. Glasses: Takes about 3 days on average for assembly. Assessment is pretty quick. I asked them for my eye prescription once (to purchase a spare set from coastal.com) and they gave it to me without much problems. I tried it with other stores in the past and I've had unpleasant experiences (had to bring legal matters to the issue with a ton of arguing). Contacts: Here's where they really shone for me. I'm not sure who the young saleslady was at the time, but I spent a whole 3 hours at the store learning how to put on contacts and she taught/corrected me. Really, I felt humbled by such service because they gain money from commission and they can easily pick up another customer while I was trying to put them on. But no, she insisted to stay by my side to teach me how to put them on. I don't think that lady works there anymore, but that type of service is impressive. If you're going for contacts, they also offer a free one-week trial for first time customers (or at least they used to). You should inquire them about that if interested. Advice: Don't be afraid to ask for promotions. The salespeople are usually young and they usually understand that everyone is budget-strapped nowadays. read more

This is the best place to get eye glasses around 8 Ave. The optician is super nice and there are free snacks and drinks here for the customers. I mean how many places offer snacks and drinks to customers these days right? They also have charging station and WiFi here. I definitely recommend this place to anyone that need new glasses. read more

I've been coming here for all my eye care needs, and I have to say it's only progressed over the years. They now have a floor where snacks, coffee and tea are provided while you wait. The specialists are very thorough in explaining everything to you and all the options available to you. Jin assisted me the last time I was there, best customer service I have received in a long time. He was patient in assisting me choose the best eye-ware for me, helped me with my insurance needs, very kind and positive. I recommend this place 100% whether you're familiar with the area or not. read more

Excellent service every time I visit! Even when is very busy they will take good care of you. Favorite place to get my contact lenses and my glasses. Very big variety of frames and always someone willing to help you read more

My second time coming here to buy glasses. 5 stars for their service! Special thanks to Jin & Michelle for their patience and to them attentively giving my brother and I different suggestions. Also, always a plus for the lounge upstairs, it's spacious and there's tv, snacks & drinks read more

I went here yesterday to get an eye exam and lenses for both distance and reading glasses. Both the counter staff and the doctor were friendly, efficient, and competent. They had both sets of lenses ready within a few hours, and the whole visit came at a very reasonable price. Plus, nice little extras in the waiting area like a phone-charging station and free tea & snacks. read more

I've purchased a few pair of glasses and contacts at Eye Solutions. The service here is good since they are friendly and willing to help you. The employees there don't pressure you into buying the products and would recommend you different types of frames that you would like. Overall, the service and the price is good and I would definitely go back. read more

Untrained staff. Jenny of the Contacts Dept does not know what is covered through insurance and does not seem to know what she is talking about. After having my friend and I wait over 10mins, she did not get our attention that she was done. I bought in my benefits form and she told me that my insurance only covers Specialty Contacts and that I would need to pay $110 fitting fee extra not covered by my insurance on top of the cost of regular contacts. It states clearly that it is covered and my insurance does cover both specialty and regular contacts. Horrible. I took my business elsewhere bc I do not want to be scammed and ripped off from untrained staff. read more

My 6 month supply of contacts grew from $135 to $160. This has become quite expensive. And when I look online it's a bit more than $100. Plus, they did not give me a free contact solution kit this time. I don't think I will be coming back. Paying more and getting less doesn't make me a happy shopper. read more

Although they're the biggest store on 8th avenue, and have been here for quite some time now, it is definitely not my go-to place to get any sort of glasses. They are way overpriced, just by walking down a block or two to any other glasses store, you'll quickly notice that the prices are really jacked up. read more

Everything is overpriced here, glasses, services anything you can name they'll overcharge you. i bought a pair of shades here and came back two months later requesting them to re adjust it. They wanted to charge me $30 to adjust it. It's just not reasonable since I purchased my shades from them. read more

Overpriced place with an unfriendly staff. There are plenty of optical stores in this neighborhood.

Vivi from the Queens location called me a few days after I posted and was very helpful in trying to resolve the situation. She told my mom she would be able to change her lens free of charge due to the warranty of the progressive lenses. The customer service at Eye Solutions is the best. They really go out of their way to make sure the customers are satisfied. read more

They do good work. Nice and friendly . Lots of nice frames.. Just got a pair of glasses from them with high index lenses . They did a good job nice and thin . read more

Eye Solutions at this location is my go-to whenever I need a new pair of glasses or contacts fitting/ordering or just a little free touch-up. It was recommended by a relative of mine but I can see the appeals. First of all, this place looks clean and staff are dressed and conduct very friendly and professionally. They all seem to know the procedures well and are able to organize and address in-and-out customers in an orderly and timely manner. They give off the impression I can be well taken care of. Second, the facility looks fairly new and clean. There is a little contacts fitting room on the 2nd floor where you can sit, wash your hands, and put on your contacts. It is a perfect judgement-free room if you are putting on contacts for the first time (God, this brings back some embarrassing memory). Third, prices are reasonable. Not the cheapest around town, but not much different than its competitors. They have a la carte services, such as eye exam, glasses/contacts ordering, but usually I am recommended of their packages, which include both examination and contacts. And the doctor is good at getting my prescription right. So overall, my experiences have been satisfactory. Nothing serious has happened and as long as it stays like this, I can see myself keep going back. read more