I have never wore glasses or contacts before but I came in because I felt like my vision was…read moregetting worse. Dr. Grant Hardan was very friendly and he explained everything he was testing about my vision. Afterward, Kathy explained my prescription and helped me pick out a pair of glasses that my insurance covered. I just picked up my glasses yesterday, 10 days before they were scheduled to come in, and I love them! I would definitely recommend going to Eyedentiy

Very slow to get your glasses and one time When I called in and the receptionist snapped at me for…read morecalling too many times. It turned out I wasn't the person she thought I was. Sad.

The staff was rude and unprofessional as was the involved doctor, Gary Filmore, MD. There is…read moreabsolutely NO excuse for this.

The entire staff at Eye Consultants is so kind and welcoming. I went in for a basic exam and Dr…read more Derzay took his time with explaining everything, treated me with respect and kindness even though I was the last patient of the day. I will be returning with any future eye health needs. Highly recommend.

High-quality service and high-quality product. It's pricey but you get your moneys worthread more

I've generally had good experiences here, but I wanted to share something important. On my last two…read morevisits, I developed conjunctivitis shortly afterward. I also had an incident where the pressure‑checking gauge accidentally poked me in the eye. I understand mistakes happen, but combined with the infections, it made me concerned about sanitation and equipment handling. I'm mentioning this not to criticize, but because I think tightening up cleaning protocols and technique could help keep patients safer. That's how A.I. suggested I write my review. Part of me is just thinking, Whuppawha?! I mean, honestly. I'm clean, polite, arrive early, say 'Please' and 'Thank You' and pay my bills and yet I end up poked and pinked. It's just kinda stupid. Other than that, good selection, knowledgeable sales staff, helpful front office staff, and yes, per Post Visit Survey, I did feel heard and seen by my doctor. TA!

We had an Excellent experience today w/ Dr Colburn @ Spokane Vision Clinic. Both the nurse & the…read moredoctor took their time examining and testing both my kiddos. Additionally the doctor spent a great deal of time discussing & answering all our concerns & questions. He wasn't too pushy in either direction but rather provided us extensive knowledge about both forms of treatment and the success rate of each. We came to the appointment because we were recommended for Vision Therapy by one of our normal family vision doctors but Dr Colburn explained in detail why that may not be the best route to take, we personally picked this clinic despite us being referred to another clinic because of the detailed expertise on their website and we were hoping to seek care from the best of the best no matter the distance of travel (we come from Moses Lake). He also explained the possible need for surgery with my son but not my daughter. He described all of the details of what that would entail and the success rate and potential final outcome from surgery. We felt he genuinely respected our wishes as he could see we weren't a fan of having to have my son undergo surgery. He did a great job educating us with all the knowledge we needed to make our own decision as a parent (my mom was there with us in place of my husband) and recommended we do followup appts for my son in 6 months and 1 year for my daughter unless we see a negative progression in their symptoms or challenges within in their learning abilities that may be (or may not be) from their vision challenges (Strabismus exotropia aka wandering eye). He elaborated on the extensive cost of Vision Therapy and explained that medical coverage doesnt cover the expense because there is no proven medical studies that support the success of it but also told me if we wanted to still pursue vision therapy treatment to certainly do that if we felt it was worth the chance it could make a difference. With that said although he said surgery for my son may potentially help my sons issue there was no guarantee which is why he said we can monitor the condition. We genuinely appreciated his knowledge and willingness to educate us and didnt just soley push surgery beings that was the only treatment he could provide. Lastly his staff was all very patient, knowledgeable and respected our time. We had to schedule two separate appts one for each kiddo that were 1hr apart but they didnt proceed in that manner. Both kids were examined carefully back to back and reviewed with care. They truly took their time with us and treated each kid accordingly. we were a bit nervous coming to the appt because of a couple negative reviews I seen on Google but our experience was awesome...nothing remotely close to some of the negative Google reviews I read. Im so glad I followed my instincts to schedule with this clinic oppose to the original one we were referred to in TriCities. I felt Dr Colburn truly cared and went above and beyond to give me all the background knowledge I needed to feel comfortable navigating and making my own parental decision now and going forward. If you or your kids are having vision limitations such as my kiddos I highly recommend you schedule an appt here. While we didnt get the prognosis we were expecting I think it was better because he educated us in all the treatments we could ultimately choose to pursue how we felt best necessary. When we originally began reviewing this issue 1yr ago with one of our home vision doctors it was dismissed and mis-diagnosed. When we seen a different doctor within the clinic he recommended the vision therapy. The 1yr lapse of time really had me frantic about the situation and feeling like I was racing against time to not fail my kids need for care. But knowledge is power and this appointment really allowed my concerns to be recognized but not be full of worry. Thank you Dr Colburn & staff of Spokane Vision Clinic you really helped me relieve some stress from my worried Mama mind that I have the knowledge I need to proceed in the manners I feel necesssary.

Since they have changed ownership, they are charging $60 up front to get a printout of your…read moreeyeglasses prescription.

Super great corneal specialist ophthamologist Doctor person with a friendly staff in the Spokane…read moreEye Clinic. I have serious God help me eye diseases. This is my go to guy. His specialty is rare. He is busy. I have had to wait. Worth the wait. He is in Spokane. Much more convenient that Moran Eye Clinic in Utah. Best care, free parking, immaculately clean.

I love this man. He is so competent, careful, thorough and effective. I heard from my brother…read morethat I could get eye surgery, for cataracts, and also to correct my dismal vision. Since second grade I've had glasses and later, contacts. I am 72 and had cataracts, astigmatism and I was near and far sighted. When I look now through my old glasses I get knocked on my a**. I'm an artist so this was inconvenient at the very least. My coke-bottle bottom glasses were wearing holes in the bridge of my nose. Dr. Skoog gave me surgery for cataracts, Medicare paid for it. At the same time I additionally had to get Toric lenses for astigmatism and they were $1100 per eye, totally worth it. Do you want to see, or don't you? Seeing is good. In case I was shaky or iffy about Dr. Skoog, my brother and some of his friends had had surgery with him. My sister-in-law researched him aggressively and found him superb.

Yes, they have inexpensive products. They prove that you get what you pay for…read more The manager was/is a rough and pushy person that just can't keep her opinions on anything except eyeglasses to herself. Most of the staff seems scared of her and not very happy to be there. She barks out orders to them and they move quickly or else..... To top it off, they had to remake my eyeglasses 3 times due to not measuring my pupil to pupil distance correctly on my progressive lenses. Not recommended whatsoever.

They cancelled my first appointment as no doctor was going to be available. Fair enough. They…read morerescheduled me and when I show up they said it would be a TeleVisit, so Doctor by phone only as an assistant (not a doctor) runs the eye examination. Totally unprofessional and unacceptable. They told me not to worry, If the outcome wasn't accurate, I could go back and pay for another appointment. Total dog and pony show. I would rate a zero if I could.

I wanted to get new eyeglasses and have the testing done by an Optometrist who had not treated me…read morebefore. What a pleasure to have all of my needs met at this office! Dr. Melissa Barnhart did more than I have experienced with other such practitioners. The staff were pleasant and equally professional. I can recommend that the public get service at this office.

Dr Sirott was thorough and very personable. I took advantage of updating my lenses through Vision…read moreInstitute Northwest

Dr. Fairborn and the office team are nice and have obviously been trained in customer service…read more However, at my last eye exam, I had some kind of allergic reaction to one of the drops I was given and came in the following day for a quick follow up to my regular exam to figure out why my eyes were red and the skin around them completely blistered. I'd been told "come in if you have any issues!" So I did, but was not told that this would be considered a new visit - and it was charged to my insurance company and incurred an additional $50 copay that I was never informed about until I got the invoice in the mail. It would seem like if you have a strong reaction to something that happened during their treatment, you would be seen without it incurring another charge. OR at least you would be informed of such. The glasses that my husband and I ordered from them scratched easily despite paying extra for scratch protection - and I only ever used the cloth given to me. After shopping around we realized we could have saved hundreds going elsewhere. Also keep in mind that one of their employees is "hands on" - that is will touch your shoulder, arm or get into your personal space. While I'm generally really easy going, it happened often enough and bothered me enough to have to ask to have someone else help me - the request was granted, but the nurse I spoke to acted like I was being unreasonable for making the request, and i had to continue to make the request every time I came in - apparently it was not noted in my file. I hate giving negative reviews, but thought it might help others to share my experience. I will be taking my business elsewhere and encourage others to do so as well.

I just moved to town, and my last pair of contacts ripped as I was taking them out for the evening…read more I called several other optometrists in the area and requested a pair of samples, explaining that I had my current prescription and would purchase a box of contacts from them. Those places all declined to provide a sample pair unless I had an exam, even though I explained I had my current prescription. When I called Northside, Megan answered the phone. She was fabulous! She asked me what my prescription was, found that they had samples, and provided them to me after purchasing a box of contacts, exactly what I needed! When I arrived at the store, a receptionist warmly greeted me and explained that Megan would be right with me. I sat in their lovely waiting room for a minute before Megan got me my samples and ordered me a six-month supply, all for tremendously cheaper than I had paid for that same box at other stores in the past! Megan solved a major problem for me in minutes and with great kindness and respect. The customer service at Northside Vision Center is truly fabulous, and they've made a lifelong customer out of me!