BEWARE! GREEDY! (I've witnessed & experienced this on MULTIPLE occasions AND Multiple employees…read moretowards me AND My Partner). They are all in 'cahoots' with one another and will NICKEL & DIME you for EVERY THING! And BEWARE if you are DISABLED and/or on Medicaid (I am NOT on Medicaid; however, My Clients have told me that they are EXTREMELY judgmental and prejudice and biased and outright unethical (Exploitative, etc) regarding Medicaid and/or disabled clients). There's a real JEZEBEL SPIRIT / 'ENERGY' that can be intuitively FELT with those who have KEEN INTUITION looming in this office. The women employees can NOT be Trusted. On another note, the male doctor is EXCELLENT; however, from My PERSONAL Experience with over 10 YEARS at this office (2012-2024), the entire OFFICE is GREEDY, JUDGMENTAL, & EXPLOITATIVE. GO ELSEWHERE! BEWARE! DO NOT RECOMMEND

I've been a patient of Dr. Larry at Eyeguys for years along with my wife and 2 young kids for 8+…read moreyears now. We couldn't be more happy with their team's customer service, their great attitudes and Dr. Larry's care and knowledge. Every pair of RX frames that I've gotten...it's always been such a stress-free experience. They truly are a community-minded service provider. WE love Eyeguys!

I've visited this office twice. My first visit was fairly typical for a new patient; however, they…read moreconducted an eye test that was not covered by my insurance--and failed to inform me of that beforehand. I found it odd that this wasn't disclosed, whether by oversight or intention. During my most recent visit, I requested to opt out of that same eye test due to it not being covered. I was informed that if I declined, the doctors would not see me and I would be charged as a no-show. This policy was never clearly communicated, which I found both surprising and misleading. Another issue arose when I needed a new prescription but wanted to keep my existing frames. I was told there would be a handling fee. This was a first for me--I've never encountered a handling fee simply for using my own frames. While my insurance does cover part of the cost for new frames with a prescription change, I prefer to reuse my current frames to save money, especially since I have multiple pairs including sunglasses and computer glasses. The staff's communication left a lot to be desired. When I raised my concerns, I was told, "You are more than welcome to see another provider in town; we are not forcing you to stay here." They're right--and I will be doing just that. Hopefully the doctors see there is an issue with their staff and communication.

I've spent a lot of money in the last 2 yrs here, around $600 last time I got glasses and I have…read moreins! its time to get yearly checkup and they have a mandatory exam that I have to take for $35 and the soonest they can see me sept 25th and its august 9th. So I say no I'll go somewhere else, so I call North Idaho eye institute across the street they have no mandatory exam and to top it off my appointment is this coming Monday !!! only 6 days away instead of 2 months!!!