I chose this place due to "honest work" reviews and being that it's right by my home. Unfortunately…read morethat is not my experience. I sent the email below and sent to their text line and was told the owner would be in contact. I have called since to request his call and received none. I was mindful and patient. It has been over a month since I was initially told he would call and have had no resolution. We are out $600+ on repairs that were not needed/incorrect. "To whom it may concern, I recently brought my vehicle to your shop for service due to a noticeable sound occurring during acceleration. Your team was unable to locate or diagnose the source of that sound. Instead, you identified a coolant leak, which led to expensive repairs totaling over $600 (including parts and labor). Unfortunately, after the repairs were completed and the vehicle returned to me: The original acceleration sound persisted unchanged as you all could no locate it. Diagnostic cost incurred there but no repairs were made. The coolant leak continued as well. I later rescheduled an appointment with your shop, and I received a call indicating that no diagnostic fee would be charged this time. However, due to concerns about the prior service, I decided to cancel and have an independent mechanic inspect the vehicle instead. The independent mechanic immediately identified and fixed the source of the acceleration sound by replacing a faulty bracket--a relatively straightforward repair that your team had not located. Additionally, shortly after retrieving my vehicle from your shop, my check engine light illuminated. The code indicated a "coolant thermostat" issue. Upon further inspection, the mechanic located the actual source of the coolant leak. While I can see the new hose your shop installed, it was not installed at the leaking location. The leak was coming from a different area entirely, and clear evidence (stains and residue) shows this has been the ongoing source for a significant period of time--well before and after your repairs. I have attached photos clearly showing the actual leak location and the part that actually needed to be repaired. In summary: The acceleration noise was not diagnosed or repaired by your shop. The coolant leak you claimed to have fixed was not properly addressed (wrong location repaired). I paid over $600 for work that did not resolve the reported issues. This has resulted in additional costs to properly diagnose and repair both problems. I would like to discuss how we can resolve this matter, including possible reimbursement for the ineffective repairs and compensation for the additional expenses incurred due to the incomplete/misdiagnosed work. Please let me know a convenient time to speak with a manager or someone authorized to address customer concerns and billing disputes." I would give 0 starts due to lack of professionalism and accountability but cannot do less than 1.

I'm new(er) to the area and I like to support smaller businesses whenever possible so I contacted…read morethis auto care center. Paul, who answered the phone when I called, was courteous and very helpful. They were pretty booked for the next couple of weeks but he scheduled me in for an oil change the very next day, stating "that can't wait". I instantly felt that I was valued and my vehicle's maintenance is their priority. Upon my arrival, I found ample parking and a tidy front office. The front office person cheerfully greeted me immediately upon entering, which is not common in this industry (in my experience). Aside from a drive-thru style oil change place which is often questionable, I don't believe I have ever been cared for so swiftly. As a woman, I have grown accustomed to being demeaned by men in the auto profession. This company may be the exception. They may exude traditional values but they are enlightened and I was treated as a peer. What a relief! From end to end, this company was professional, efficient and uncommonly courteous. I will be back and I highly recommend them.

Fast service & reasonable prices! They were able to service my car same day that I called.read more

I'm not a bandwagon type person and I posted a favorable review in the past about the service…read moreprovided on Main Street in Nashville TN by the people who work there. I visited today with an issue, and not only did they fix what I needed done, but made it better by going above and beyond to ensure it doesn't easily happen again. I've never came to this professional yet friendly repair shop and not left satisfied or with a legitimate answer. Folk, I've been living around sixty years, and I know good people and good service. That's the reason, with pleasure I chose to write this review.

Packard's BP on Lebanon Road has been my family's undisputed go to for gas, maintenance, repairs…read moreetc... for as long as they have existed. Billy Packard, Chris, Matt and the whole crew are always courteous, ensure quality service/value and give trustworthy guidance. We'll never go elsewhere!

Had a leaking powersteering problem and they fixed it in no time. Great service! Bill and his…read morecrew are top notch!

Incredible customer service!…read more I was traveling and sent a message asking for a quote. Chase replied within 10 minutes, on a Sunday when he was closed, and gave me a great price. He also offered to come to us and gave two appointment times within the same and next day. We didn't end up coming through Nashville so didn't get the car detailed but appreciated his quick response and good pricing. Thank you!

I had 2 cars (1 SUV and 1 older convertible) with the Deluxe Plus package, leather seat…read moreconditioning, and clay bar treatment on my older car. Scheduling was a breeze and the two gentlemen that did the work arrived promptly. They worked quickly and were done with both cars in about 2 hours. Before asking for payment they ensured I was happy with the work. Excellent work for an extremely reasonable price, and I love the convenience that they will come to you so you don't have to be tied up at a shop or leave your car overnight. Will definitely be a repeat customer!

Come here often. Brian and the entire staff are courteous and often can be caught singing 80'a…read morerock tunes from the radio while they work. They do excellent work and have amazing recommendations as well. I recommend them to everyone. If there is something out of their expertise they are not to proud to give you an amazing recommendation. Every time they have sent me somewhere it is the same equal treatment.

I was told that a $10 charge would be my bill to put air in all 4 of my tires, which is highway…read morerobbery, but I'm a woman in a bind. I look at my bank statement and I'm charged $11.35. Even if tax is charged, I was still charged more. No sir, you will not steal from my card like that. I would never patronize your establishment ever again. Does not matter that it's an extra dollar and change. Charge what is quoted and/or at least inform me of your intentions. Bad business all day....

Been going to Bob's for over 10 years. Mickey is honest as they come in this town and I have been…read moreto plenty of mechanics. Always treats me with respect and never tries to upsell me on bull crap. He is a straight shooter.

Have given this place too much of my money and time. Currently sitting in my hot no AC car after…read morethem rebuilding my whole situation only a few months ago for it to not work now. I go back to them yesterday telling them I just had it fixed it and take it in to them. Then leave after they tell me it's working.. and guess what still doesn't work?? THE AC. THE NEXT DAY. Not to mention they talk to you like you're an idiot so go literally anywhere else. Place reeks of cigarettes. Horrible customer service. *In Response to the comment from the owner: I haven't even had the car 4 years since I wasn't even in the state until 3 years ago. From a place that only keeps written files and nothing computerized I can see where the confusion on dates would come from. I'm happy going elsewhere from now on! And I hope other people do too! Thanks!

I've never seen a car this clean. Not a spec in any crevasse. Incredible attention to detail…read more Way beyond any other detail service I've had.

I would 100 percent recommend Golden suds to anyone wanting their car to look brand new!read more

Highly recommend! They did a great job on my lift & wheels!…read more Great customer service & work!

I came in for a tire alignment, Damian L. Was at the front to assist me he was super helpful and…read moreunderstanding to my situation. They did not overcharge me and they did quality work, after all the work was completed I received a very in depth service report via phone that included a lot of information on nearly everything damaged in and on my car and how urgent it is to change. Would definitely recommend.