6 tacos, Sheetz, Greencastle PA. NASTY Grease soaked shells…read moreso thin a pack of gum wouldn't fit betw them. Sickening brown paste for 'beef'. One pepper slice per taco and a few shreds of cheese. Even Taco Bell has you beat. Order Number 157533800 Date Placed 06/01/2026 05:59 PM.

I came upon this location in the middle of the night on a trek back home. It was a welcomed sight…read moreon an unfamiliar road and a much needed stop. I needed so many things at that point, that this was truly a blessing. I was sorely in need the facilities. Once I parked I made my way into the interior. Even though I was in need of the facility, I stopped at the touchscreen to place my order. I feel like this makes the time pass a little quicker if I use the facilities after ordering. Once done there I made my way over to grab a sweet tea and head over to pay. The introvert that I am, I like to use the self checkouts, but I needed to grab an item from behind the counter. Line moved quickly, and I was on my way over to wait for my food. Food was a bit off. I really am upset that they removed tots from their menu. First it was the onion rings, then my fallback was the tots. With that gone, it really has made me (and I am sure many other people out there) cut back on my dependency on Sheetz. Take away my tots, I lost interest.

I had one of the worst customer service experiences I've encountered recently, and I feel it's…read moreimportant to share so others -- and hopefully corporate leadership -- are aware. While using the restroom, I brought in a fountain soda cup to refill afterward. Upon returning to the counter, I was approached by a staff member (who I later learned was the manager) who made a disparaging remark about my cup not being from their store. When I went to check out, he directed the cashier to void my transaction and charge me a higher price for the refill, apparently because he disapproved of the cup's brand. Setting aside the fact that this cost me less than a dollar, what stood out was the way it was handled. Rather than addressing the situation professionally or discreetly, the manager chose to make a snide comment and then use his position to override a routine transaction. This kind of behavior is unprofessional and unwelcoming, and it reflects poorly on the store's management. I won't be returning to this location. It's disappointing that a matter of fifty to seventy-five cents was treated as an opportunity to embarrass a customer rather than simply process a routine refill. I'd encourage corporate to look into how this manager interacts with customers, as this is not the kind of experience that should represent the brand.

On one of my many trips back to the homestead, I decided to attempt going a different way home. I…read moredo this often because I'm starting to hate the highways from the way I have to go. I ended up coming through this area a few times and with this Sheetz visit, I think I completed the few that were in this area. I usually need to stop part way on my way home to use the facilities or get fuel. For today's visit I needed the facilities and maybe some food (I hadn't eaten at that point). This is as near to a brand new store as you can get. The lot is huge, on a corner at a busy intersection. Along with a large lot, the store is large as well. Inside, it has that truck stop feel that some of the newer locations has. Big, bright, nice sized seating area. I went in and tapped the screen to place my order. While it is being prepared I make my way to the facilities. The facilities were immaculate, which were a bit of a surprise given how busy the store was. The food was as I expected, and missed. I made sure to get enough to enjoy on my ride and then for when I got to my destination. But before I left the lot, I took a few minutes to enjoy the night air. I putzed around outside for a few minutes and took in a phone call before jumping back into the car to head the rest of the way home.

I dropped the U-Haul truck to this location and asked them to check it with me and to provide me…read morewith a receipt showing the day and time I dropped it off. They REFUSED to do either one and then ended up charging me for an extra day and for a cleaning fee, even though we swept the truck out. The people here are not friendly and scam people with their "cleaning fees". DO NOT DROP YOUR U-HAUL TRUCK OFF AT THIS LOCATION.

I was very disappointed that the original owners had to sell and was worried our little town shop…read morewould turn into more of a 7/11. But the new owners are doing a great job and already improving on a lot of things. It's always clean, they are very nice, and they have good prices. I really like how they didn't take away allowing people to park there while boating. In fact they handle it really well and keep it running smoothly so it doesn't affect the quick stop shoppers.

This location serves more like a truck stop than other locations. The thought first crosses your…read moremind when you see diesel island on the side of the building. It hits home when you see how large the lot is to allow for movement of the bigger vehicles. And mostly, it is kind of a given when you notice the proximity to all the distribution depots just up the road. It is really well positioned as well as it sit at the exit off of I-81. Not to mention that this is the main throughfare in the area. With it being of the truck stop caliber, this place is huge, inside and out. I like the ones that give off that vibe, it feels bigger. Higher ceilings, larger floorspace, brighter, facilities are just bigger. Giving off a welcoming atmosphere. It is a great stop during your travel. It allows for food, use of facilities, fueling up your vehicle, and a few other things. I know if I take this route on one of my many trips home, I will most likely stop here again.

Hey great job kitchen! You managed you screw up tacos. No lettuce, no sour cream, no sauce and…read morecheese is anywhere but the tacos... this is a disgustingly low amount of care put into making food. Poor quality food from poor quality people. It takes a special kind of moron to screw up this badly. The window girl looked away while she gave me my bag, she knew it was a disaster, she is part of the problem. I hope you have a discussion with your staff about food preparation, and making food correctly that people paid for! Still want $30 an hour huh?

Used the truck diesel pumps due to hauling a 40ft fifth wheel. The first pump we pulled up to was…read moreout of order, with no bag on pump or cone to designate OOO, had to back up , which if you have ever used a truck diesel pump is not fun, luckily there wasn't an 18 wheeler behind us. Couldn't pull into a second pump due to big hole in pavement for that pump. Third pump worked but receipt dispenser was jammed, had to go inside. Fuel prices were lower than the TA across the street but we lost time with the inconveniences so not sure we really saved money.

All the things are well maintained and I think all should visit there not only just for the gas or…read morediesel but they also have the delicious godfather's pizza..

We inadvertently stopped at this shell station twice. We have gift cards to shell so we always…read moresearch them out off the highway. This one states 24 hours. On the way south we stopped around 7:00 am on a Sunday morning. The pumps said "site active pause". My husband went to the store door, knocked briefly and a lady appeared. She said she had been "doing paperwork at the desk", but she'd obviously been sleeping. She did turn the pumps on. Tonight we again were looking for a shell. Traveling north, around 10:00 pm. Stopped and the pumps said the same thing. There was one car parked, assuming the employee's. We looked around and said wow this is the exact same place we stopped before. This time we didn't bother and went to the Sunoco across the street. This shell is paying someone to sleep!!!

They showed up early and when they called, I didn't get the call but I called them back a few…read moreminutes later. They had already left. I had to call again to get another appointment an hour later and they never showed up. I waited out in the sun for half a hour to make sure they saw me. The guy on the phone was extremely rude. I asked him to talk to the guy and make sure they had the right address. He said "I'm not getting in the middle of it". Extremely rude unprofessional behavior. I did not make it to work that day despite having four hours before I had to leave for work.

My husband and I were on our way to our son's house for Thanksgiving dinner on Thanksgiving Day and…read morewe were coming over a hill. One of the drivers from this company, (we don't know if he was the owner or just a driver) was backing out onto the road, which I think is illegal, to hook up stranded vehicle. My husband had to slam on his brakes which caused our food to fall. We got out of the car and mentioned this to the driver pointing out he was in the wrong for backing out into the road the way he did. He was a complete smart ass. I'm glad there are other towing companies around and I don't have to worry about using this company.