December 29, 2025 I brought my car to Dulles Automotive INC…read morefor an emissions test and state inspection: * My vehicle failed the state inspection due to alleged defective brakes and rotors. Details of Inspection Failure: Technician Khang A. Nguyen called me to the service bay and asked me to touch the rotors, stating that they were rough and grooved and should be smooth. He claimed this roughness caused the brakes to fail. I informed him that my front brakes and rotors had been replaced in October 2024. He insisted, "There is no way they could have been changed," and that I needed new brakes and rotors to pass inspection. I also mentioned that NTB had just replaced my tires and checked my brakes/rotors the day prior, with no issues reported. The technician could not explain why NTB would not have noticed defective brakes. Interaction with Front Desk Clerk (Bree) Inside, I spoke with the front desk clerk, Bree, who stated that Jiffy Lube (where my brakes and rotors were previously replaced) did not complete the job correctly. She claimed Jiffy Lube hires inexperienced staff, with no licenses to perform auto maintenance. She advised that she was surprised that NTB did not report brake issues upon installing my new tires. She immediately offered to have new parts delivered in 15 minutes and assured me the job would be done in under 20 minutes. Repair and Billing Issues * The quoted price for parts and labor was $423. * The final bill was $506.48, nearly $100 over the quote. Follow-Up Actions Jiffy Lube: I returned to Jiffy Lube and spoke with the technician who had previously replaced my brakes. I informed him that Dulles Automotive had claimed there was no way the rotors had been replaced, and that only the brake pads had been changed. The technician expressed surprise at this assertion and stated that there must have been a mistake. He offered to inspect the removed parts if I could bring them back to the shop. He further explained that, had there been any issues with the parts or installation, he would have been required to notify both the manufacturer and the store's General Manager. As a gesture of goodwill, and pending approval from the General Manager, he offered to replace my rear brake pads and rotors free of charge if it could be demonstrated that the previously installed parts were defective. I agreed to retrieve the allegedly defective materials from Dulles Automotive and return them to Jiffy Lube for inspection. Dulles Automotive: I returned to Dulles Automotive to request the parts that had been removed from my vehicle during the recent brake and rotor replacement. The staff appeared surprised by my request. The front desk clerk instructed me to meet her at the back of the shop, where she indicated the rotors had been discarded in the dumpster. I found it concerning that items classified as hazardous materials, such as used rotors, were disposed of in a regular dumpster rather than following proper dangerous waste protocols. A technician then handed me the removed brake pads, which were neatly placed in the box that had contained the new brake pads. Upon inspection, the brake pads appeared to be in good condition with no visible defects. I also found it inconsistent that the brake pads were retained and presented to me in a box, while the rotors were discarded in the dumpster at the rear of the store. This irregular handling of removed automotive parts raises concerns regarding both environmental compliance and the transparency of their repair practices. Jiffy Lube: The manager inspected the removed parts and confirmed that both the brakes and rotors were in good condition. He explained that the roughness described by Dulles Automotive was normal for a high-performance vehicle like mine. He used a measuring tool to check the brake pad thickness and confirmed they were well within the safe range. I took a picture of this as evidence. Dulles Automotive I returned to Dulles Automotive to request to speak with the owner. The front desk clerk stated, "He is never here." She became argumentative when I reported my findings. She advised that Jiffy Lube was "just trying to save their own ass. That there should be no grooves. That rotors and brake pads were defective and had to be changed." Again, I was surprised as she would not have expertise, nor was she part of the inspection process. I requested a written statement from the technician regarding his findings; she took my email address but never followed up. I honestly wasn't going to post my review; however, the response I've just received from the shop's owner was disheartening, as it was full of dishonesty. As they've blamed me when in fact they took advantage of my lack of knowledge and their insistence that if I had left, I could harmed myself and someone else. I do wish I had come to check these reviews; however, I decided I'd stop at a simple shop to get a regular inspection. The complaints I am reading provide me with a level of validation.

FRIENDLY SERVICE, BUT QUESTIONABLE REPAIR STANDARDS…read more I agree with those who have pointed out unethical practices here. While Bree is indeed as helpful and kind as everyone says, great customer service doesn't make up for improper mechanical work. Last year (Feb 2025), I paid Dulles Exxon to replace a flex pipe to pass my state inspection. This year (Feb 2026), I returned for my inspection, only for the pipe to fail again. The reason? The technician found the pipe had been "sealed with caulk"--an improper and temporary fix for an exhaust component. When I asked them to stand by their work, the service manager claimed it was "out of warranty." They offered to cover the $50 part but demanded I pay the labor costs to fix a mistake they made in the first place. I shouldn't have to pay twice for a repair that wasn't done correctly (or safely) the first time. Extremely dissatisfied and disappointed.

Thank goodness for coffee. What a dreary morning. The rain and fog can cause exhaustion. This cup…read moreof coffee is helping. Occasionally stop here at work. It's a convenience store, but they do have some deals. Plenty of parking, makes this one a cinch. Also the store is very clean. Some you walk in and they are hideous, this is the complete opposite. Friendly and efficient staff. This is close to just about everything in Chantilly.

Nice local 7-Eleven in a really nice neighborhood and very convenient, they have a nice selection…read moreof snacks and beverages, employees are very cool and laid back but on most days this location is very busy especially during the rush hour periods of the weekday.

This gas station is absolute garbage. They have the most expensive gas in the area, for absolutely…read moreno reason. The main reason I have visited is to get air in my tires. The air machine looks like it's from the 70s and NEVER works (I've tried twice and lost about $4). You go down the street to the exxon who has gas for a $1 cheaper AND a working air machine.

I am stunned at how bad their customer service is !!!! I just called them to confirm they had…read morenon-ethanol gas in .... It rang at least a dozen times . When someone finally picked up there was silence until I said "hello?" The woman responded with a "hello" and I confirmed I had dialed Sunoco. Once that happened, I inquired about their (advertised) NO ETHANOL gas. They're almost an hour away, so I wanted to confirm they had it before making the trek to get ( we've had no luck finding it locally ). She responded by saying they didn't have it ... I then tried asking if she had a suggestion on where to find it; her response was to hang up on me I realize it's a beautiful Saturday afternoon and she probably doesn't really want to be working. As they say "it is what it is". In my opinion, if she chose to make the best of it, and to be pleasant to customers it would make the day faster (IMO) By making a decision to be so abrupt on the phone, she alienated me as a customer and inspired me leave to this review I always forget to leave reviews, but in this instance I am making an exception in hopes that the business sees this, and is able to remedy the situation. As my Grandfather used to say "you can't fix something if you don't know it's broken" First impressions are IMPORTANT & typically not forgotten, so I'm not certain I will become a customer, but I'm hoping this will be looked at by management as a tool to make some much needed "repairs" ... so more potential long-term customers aren't lost

My favorite Costco in the DMV. Fairfax is the seventh circle of hell with crowds of people and the…read moresmallest parking lot. Chantilly gets busy on the weekends, but never as busy as a weekend at Fairfax. This location is manageable during the week. It usually has everything I'm looking for (Fairfax sells out faster). Because there are strip malls neighboring, there's ample parking overflow. At peak hours during the weekend, you can find a spot near Potbelly. Pharmacists are kind and helpful. Expect lines on the weekend. Overall customer service is hit or miss- sometimes I'm met with the friendliest sample distributor/ welcomer/ or cashier, other times they just can't be bothered. Meh, no skin off my back. I'll just get my $5 chicken and be on my way. I love any Costco food court. Staff here is also hit or miss- lately there's a moody teenager that just wants to leave. Food is always what I expect. Grab you a glizzy as a post shopping reward.

This is the worst of all the Costco locations in the DMV area. I doubt I'll be back…read more Last week I was looking for steak, something to cook on Christmas. Ribeye was the goal and I found it. Other folks were thinking the same thing. They had thicker cut and thinner cut steaks packaged up. The recipe called for thick cut so that's what I went with. I don't think Costco can control the price of the meat but the price was up around $30 for 4 ribeyes. I picked it up anyway. Next was the unsalted butter...took a bit to find but I grabbed that as well. This process may have taken 10 minutes. The store is jammed as I expected. Self checkout (where I usually go) was backed up 20 people deep. Ok, I'll wait for a cashier. The line I picked had a couple getting stuff packed into the cart, a couple of older ladies, a person in front of me with 2 items and I have 2 items. The store really should impose a fee on customers who refuse to load their stuff on the belt. The old ladies were way to busy talking to load anything on the belt. The cashier has to do all the extra work for some reason. When I finally made it through and paid for my stuff it was 45 minutes. 45 minutes! Next time I'll drive to the Fairfax location. Maybe it's time to hire faster cashiers or have helpers taking stuff out of the carts of customers who are too lazy to put their stuff on the belt. Two items took almost an hour. Yeah, I'll be shopping at another location.

I thought their food was very good and very fresh and tasty! I ordered the applewood smoked bacon…read moreavocado toast and the veggie cream cheese toasted bagel and also the bacon egg omelet bowl yellow egg avocado. Everything was delicious!! I ordered through DoorDash and everything was delivered quick and fast! I am very pleased!!

Hoagie fest anyone? I am a frequent customer at this location and they never mess up my order. 5/5…read moregas station food

It took them only an hour to get my tires rotated, oil changed, and a full inspection. Katie is a…read moregreat manager that cares about what she does. She'll tell you the things that your car could use but I really didn't feel like she wasn't trying to get a dollar out of me. Definitely took care of my car well. Great price. Great service.

I recently went to Chantilly Shell for what should have been a simple service -- replacing one…read moretire, installing new wiper blades, and removing a wheel lock. I ended up paying nearly $300, which is outrageous for the work done. Here's why I'm disappointed: They charged $127.50 for one tire -- way above average market price. The wiper blades cost over $50, even though you can buy quality ones for half that. On top of that, they added fees like "hazardous materials" and "shop supplies", which felt like a way to inflate the bill. No transparency upfront -- I wasn't warned about the high cost or extra fees until the invoice was printed. I expected fair, honest service -- not dealership-level pricing at a gas station shop. I won't be coming back, and I suggest others get quotes elsewhere first. Services Auto windshield repair, Tires, Auto tire replacement

So rude! After waiting in line forever for the cashier to finish with a customer, another cashier…read morefinally opened up a second line. Then, when it was finally my turn, I walked over to the second cashier, but was cut off by the same customer from the first line. Instead of helping me, the second cashier allowed this customer to start a new transaction with him, while speaking their language the entire time. Just rude... for both cashier & customer This is the closet 7-11, but I will definitely will not go there again

Yesterday I made a stop for gas. I went off on a discriminating cashier at the 7-11 near my home…read more Trying too be funny. Him and a Indian lady cashier always nasty attitiude give me a problem this time tried to deny my son a cup off ice, so I had to g o up in there asked for a courtesy cup, as I was on my way to pay for gas, telling him he gotta by a bag of ice or a drink to go with it...then some alcoholic bystander put in his two cents and so I told him to mind his business and go on somewhere. I also told the cashier off so good. I told him they should be ashamed of themselves. I also told him I was going to report him. Even a customer behind him was like why can't the boy have a cup of ice? His "Manager, tried to calm me down by offering the cup of ice. I accepted and said a loud THANK YOU but it still ain't right!!! I told him a thing or too also. It's not the first problem I have had with this 7-11 Imma right to the GM and google reviews....I wish I could give 0 stars

The gas pump worked and I got my gas. I went inside and got some juice. My juice had expired so the…read moreguy noticed it before he rang it up and said that it was expired so then he wanted me to pick out a different juice. I hadn't even thought about looking at the expiration date. I felt like he took care of me. Also, they had a great selection of food for the road.

Clean location with a walk in in beer cooler. Lots of pumps to get gas and a car wash.read more

This is my favorite gas station around the town. Attendants are very helpful and polite. Clean…read morestore. Gas is 5€-7€ higher than other place. I always get respect there so i never worried for some pennies. I love circle k coffee.

Owner and folks working there are very friendly and helpful. Check them out any time, your wish is…read moretheir command.