Came in for an inspection and needed some minor repair work right then. excellent service and…read morepricing. id give them 6 stars if i could!

December 29, 2025 I brought my car to Dulles Automotive INC…read morefor an emissions test and state inspection: * My vehicle failed the state inspection due to alleged defective brakes and rotors. Details of Inspection Failure: Technician Khang A. Nguyen called me to the service bay and asked me to touch the rotors, stating that they were rough and grooved and should be smooth. He claimed this roughness caused the brakes to fail. I informed him that my front brakes and rotors had been replaced in October 2024. He insisted, "There is no way they could have been changed," and that I needed new brakes and rotors to pass inspection. I also mentioned that NTB had just replaced my tires and checked my brakes/rotors the day prior, with no issues reported. The technician could not explain why NTB would not have noticed defective brakes. Interaction with Front Desk Clerk (Bree) Inside, I spoke with the front desk clerk, Bree, who stated that Jiffy Lube (where my brakes and rotors were previously replaced) did not complete the job correctly. She claimed Jiffy Lube hires inexperienced staff, with no licenses to perform auto maintenance. She advised that she was surprised that NTB did not report brake issues upon installing my new tires. She immediately offered to have new parts delivered in 15 minutes and assured me the job would be done in under 20 minutes. Repair and Billing Issues * The quoted price for parts and labor was $423. * The final bill was $506.48, nearly $100 over the quote. Follow-Up Actions Jiffy Lube: I returned to Jiffy Lube and spoke with the technician who had previously replaced my brakes. I informed him that Dulles Automotive had claimed there was no way the rotors had been replaced, and that only the brake pads had been changed. The technician expressed surprise at this assertion and stated that there must have been a mistake. He offered to inspect the removed parts if I could bring them back to the shop. He further explained that, had there been any issues with the parts or installation, he would have been required to notify both the manufacturer and the store's General Manager. As a gesture of goodwill, and pending approval from the General Manager, he offered to replace my rear brake pads and rotors free of charge if it could be demonstrated that the previously installed parts were defective. I agreed to retrieve the allegedly defective materials from Dulles Automotive and return them to Jiffy Lube for inspection. Dulles Automotive: I returned to Dulles Automotive to request the parts that had been removed from my vehicle during the recent brake and rotor replacement. The staff appeared surprised by my request. The front desk clerk instructed me to meet her at the back of the shop, where she indicated the rotors had been discarded in the dumpster. I found it concerning that items classified as hazardous materials, such as used rotors, were disposed of in a regular dumpster rather than following proper dangerous waste protocols. A technician then handed me the removed brake pads, which were neatly placed in the box that had contained the new brake pads. Upon inspection, the brake pads appeared to be in good condition with no visible defects. I also found it inconsistent that the brake pads were retained and presented to me in a box, while the rotors were discarded in the dumpster at the rear of the store. This irregular handling of removed automotive parts raises concerns regarding both environmental compliance and the transparency of their repair practices. Jiffy Lube: The manager inspected the removed parts and confirmed that both the brakes and rotors were in good condition. He explained that the roughness described by Dulles Automotive was normal for a high-performance vehicle like mine. He used a measuring tool to check the brake pad thickness and confirmed they were well within the safe range. I took a picture of this as evidence. Dulles Automotive I returned to Dulles Automotive to request to speak with the owner. The front desk clerk stated, "He is never here." She became argumentative when I reported my findings. She advised that Jiffy Lube was "just trying to save their own ass. That there should be no grooves. That rotors and brake pads were defective and had to be changed." Again, I was surprised as she would not have expertise, nor was she part of the inspection process. I requested a written statement from the technician regarding his findings; she took my email address but never followed up. I honestly wasn't going to post my review; however, the response I've just received from the shop's owner was disheartening, as it was full of dishonesty. As they've blamed me when in fact they took advantage of my lack of knowledge and their insistence that if I had left, I could harmed myself and someone else. I do wish I had come to check these reviews; however, I decided I'd stop at a simple shop to get a regular inspection. The complaints I am reading provide me with a level of validation.

The location is a bit tricky. Half on one road and half on the other. Their machines are pretty…read moreold. But it does the job. I came here for gas, got my gas and left. It is one of the cheaper stations in the area so thats good!

Thank goodness for coffee. What a dreary morning. The rain and fog can cause exhaustion. This cup…read moreof coffee is helping. Occasionally stop here at work. It's a convenience store, but they do have some deals. Plenty of parking, makes this one a cinch. Also the store is very clean. Some you walk in and they are hideous, this is the complete opposite. Friendly and efficient staff. This is close to just about everything in Chantilly.

I think everyone here is great. The owner is onsite maybe not daily, but most of the time…read more Regular faces at the front counter is a plus. Binge selection from snacks, drinks, and now beer.

this place is bad. no one greets you when you come in. an old middle eastern guy just stares…read more there's no prices on anything in the store and the gas is expensive. go elsewhere.

One of my favorite Costcos in the area…read more Good selection of wine!! Something I dont get in Maryland! People here aren't so absentminded. There's a better selection of produce and its we'll maintained. If you're into Korean skin care, they have a larger selection here than my local Costco. I wish Costco had a larger selection of cat supplies.. they carry only 3 types cat food and 1 type of cat litter... and no other supplies. Parking is decent.

This makes me very sad to say about a Costco... but this recent experience was very disheartening…read more We were harassed by the employees at self checkout and accused of cutting the line even though we were next and had been in line for 10 minutes... they also micro managed and monitored our transactions and very pushy and rude. Similar experiences throughout the store on our way out. This is not the normal Costco experience. But clearly this Costco has ZERO respect for its customers

Great sandwiches of every variety-wraps, mini, junior size with your choice of fillings, toppings…read moreand sauces. Also, breakfast sandwiches, individual pizzas and burgers. It's a Philly tradition.

I'm from Atlanta and we don't have Wawa. Ever time I'm in the area we stop here. The staff is…read moreusually friendly and helpful but the variety of items on the menu is awesome. Something for everybody 24/7.

Fender lining was hanging off and fixed it up for me free of charge. Great customer service.read more

I am an easy mark, -a disabled woman. I went to Chantilly Shell to redeem an oil change Groupon…read more Asked them to adjust my tire pressure, but they reported that my tires, which had passed safety inspection a few weeks before, were dry-rotted- however, they could sell me new tires. How fortunate. I didn't buy any. They then proceeded to lose the Groupon that I had handed them, so, I had to prove that I'd given them one before they'd let me leave. Stay away from these shysters

I recently learned that if you put in your number with 711, you get an 11 cent discount on gas. And…read moreon the 7th and 11th, you get 50 cents off per gallon. When searching for nearby locations, this one popped up. I ended up using the app and got $1 off per gallon. Everything was handled thru the app very convenient.

This is the filthiest 7-Eleven I've ever been to. You'll never find a more complacent staff…read moreanywhere else.

The gas pump worked and I got my gas. I went inside and got some juice. My juice had expired so the…read moreguy noticed it before he rang it up and said that it was expired so then he wanted me to pick out a different juice. I hadn't even thought about looking at the expiration date. I felt like he took care of me. Also, they had a great selection of food for the road.

Clean location with a walk in in beer cooler. Lots of pumps to get gas and a car wash.read more

This is my favorite gas station around the town. Attendants are very helpful and polite. Clean…read morestore. Gas is 5€-7€ higher than other place. I always get respect there so i never worried for some pennies. I love circle k coffee.

Owner and folks working there are very friendly and helpful. Check them out any time, your wish is…read moretheir command.