December 29, 2025 I brought my car to Dulles Automotive INC…read morefor an emissions test and state inspection: * My vehicle failed the state inspection due to alleged defective brakes and rotors. Details of Inspection Failure: Technician Khang A. Nguyen called me to the service bay and asked me to touch the rotors, stating that they were rough and grooved and should be smooth. He claimed this roughness caused the brakes to fail. I informed him that my front brakes and rotors had been replaced in October 2024. He insisted, "There is no way they could have been changed," and that I needed new brakes and rotors to pass inspection. I also mentioned that NTB had just replaced my tires and checked my brakes/rotors the day prior, with no issues reported. The technician could not explain why NTB would not have noticed defective brakes. Interaction with Front Desk Clerk (Bree) Inside, I spoke with the front desk clerk, Bree, who stated that Jiffy Lube (where my brakes and rotors were previously replaced) did not complete the job correctly. She claimed Jiffy Lube hires inexperienced staff, with no licenses to perform auto maintenance. She advised that she was surprised that NTB did not report brake issues upon installing my new tires. She immediately offered to have new parts delivered in 15 minutes and assured me the job would be done in under 20 minutes. Repair and Billing Issues * The quoted price for parts and labor was $423. * The final bill was $506.48, nearly $100 over the quote. Follow-Up Actions Jiffy Lube: I returned to Jiffy Lube and spoke with the technician who had previously replaced my brakes. I informed him that Dulles Automotive had claimed there was no way the rotors had been replaced, and that only the brake pads had been changed. The technician expressed surprise at this assertion and stated that there must have been a mistake. He offered to inspect the removed parts if I could bring them back to the shop. He further explained that, had there been any issues with the parts or installation, he would have been required to notify both the manufacturer and the store's General Manager. As a gesture of goodwill, and pending approval from the General Manager, he offered to replace my rear brake pads and rotors free of charge if it could be demonstrated that the previously installed parts were defective. I agreed to retrieve the allegedly defective materials from Dulles Automotive and return them to Jiffy Lube for inspection. Dulles Automotive: I returned to Dulles Automotive to request the parts that had been removed from my vehicle during the recent brake and rotor replacement. The staff appeared surprised by my request. The front desk clerk instructed me to meet her at the back of the shop, where she indicated the rotors had been discarded in the dumpster. I found it concerning that items classified as hazardous materials, such as used rotors, were disposed of in a regular dumpster rather than following proper dangerous waste protocols. A technician then handed me the removed brake pads, which were neatly placed in the box that had contained the new brake pads. Upon inspection, the brake pads appeared to be in good condition with no visible defects. I also found it inconsistent that the brake pads were retained and presented to me in a box, while the rotors were discarded in the dumpster at the rear of the store. This irregular handling of removed automotive parts raises concerns regarding both environmental compliance and the transparency of their repair practices. Jiffy Lube: The manager inspected the removed parts and confirmed that both the brakes and rotors were in good condition. He explained that the roughness described by Dulles Automotive was normal for a high-performance vehicle like mine. He used a measuring tool to check the brake pad thickness and confirmed they were well within the safe range. I took a picture of this as evidence. Dulles Automotive I returned to Dulles Automotive to request to speak with the owner. The front desk clerk stated, "He is never here." She became argumentative when I reported my findings. She advised that Jiffy Lube was "just trying to save their own ass. That there should be no grooves. That rotors and brake pads were defective and had to be changed." Again, I was surprised as she would not have expertise, nor was she part of the inspection process. I requested a written statement from the technician regarding his findings; she took my email address but never followed up. I honestly wasn't going to post my review; however, the response I've just received from the shop's owner was disheartening, as it was full of dishonesty. As they've blamed me when in fact they took advantage of my lack of knowledge and their insistence that if I had left, I could harmed myself and someone else. I do wish I had come to check these reviews; however, I decided I'd stop at a simple shop to get a regular inspection. The complaints I am reading provide me with a level of validation.

Between March 4 and March 16, I had my VW timing chain replaced at this location. Upon picking up…read morethe vehicle, I immediately noticed a watery, clear fluid leaking. Since I was charged for coolant replacement, I suspected it was coolant. When I informed the manager, I was instructed to drive the car for a month and return. After three weeks, the leak worsened. I returned to the shop, where the manager personally touched and tasted the fluid to confirm it was not oil. However, their technician misdiagnosed it as an oil leak and quoted thousands of dollars in repairs, which I refused. After driving just 300 miles, the engine's coolant warning light came on. I brought the car back, only to be told the leak was an unrelated issue and that I needed to pay extra to fix the auxiliary water pump. Given that the leak appeared the exact day I picked the car up and I had no such issues beforehand, I strongly believe the auxiliary water pump was damaged during the timing chain repair. Or technician did not place the cover tight and well and had the coolant leak causing water pump broke down. In any event, they should have checked what happened when I went back twice, instead, they gave all excuses turned out to be false.

The location is a bit tricky. Half on one road and half on the other. Their machines are pretty…read moreold. But it does the job. I came here for gas, got my gas and left. It is one of the cheaper stations in the area so thats good!

Thank goodness for coffee. What a dreary morning. The rain and fog can cause exhaustion. This cup…read moreof coffee is helping. Occasionally stop here at work. It's a convenience store, but they do have some deals. Plenty of parking, makes this one a cinch. Also the store is very clean. Some you walk in and they are hideous, this is the complete opposite. Friendly and efficient staff. This is close to just about everything in Chantilly.

This gas station is absolute garbage. They have the most expensive gas in the area, for absolutely…read moreno reason. The main reason I have visited is to get air in my tires. The air machine looks like it's from the 70s and NEVER works (I've tried twice and lost about $4). You go down the street to the exxon who has gas for a $1 cheaper AND a working air machine.

I am stunned at how bad their customer service is !!!! I just called them to confirm they had…read morenon-ethanol gas in .... It rang at least a dozen times . When someone finally picked up there was silence until I said "hello?" The woman responded with a "hello" and I confirmed I had dialed Sunoco. Once that happened, I inquired about their (advertised) NO ETHANOL gas. They're almost an hour away, so I wanted to confirm they had it before making the trek to get ( we've had no luck finding it locally ). She responded by saying they didn't have it ... I then tried asking if she had a suggestion on where to find it; her response was to hang up on me I realize it's a beautiful Saturday afternoon and she probably doesn't really want to be working. As they say "it is what it is". In my opinion, if she chose to make the best of it, and to be pleasant to customers it would make the day faster (IMO) By making a decision to be so abrupt on the phone, she alienated me as a customer and inspired me leave to this review I always forget to leave reviews, but in this instance I am making an exception in hopes that the business sees this, and is able to remedy the situation. As my Grandfather used to say "you can't fix something if you don't know it's broken" First impressions are IMPORTANT & typically not forgotten, so I'm not certain I will become a customer, but I'm hoping this will be looked at by management as a tool to make some much needed "repairs" ... so more potential long-term customers aren't lost

One of my favorite Costcos in the area…read more Good selection of wine!! Something I dont get in Maryland! People here aren't so absentminded. There's a better selection of produce and its we'll maintained. If you're into Korean skin care, they have a larger selection here than my local Costco. I wish Costco had a larger selection of cat supplies.. they carry only 3 types cat food and 1 type of cat litter... and no other supplies. Parking is decent.

My favorite Costco in the DMV. Fairfax is the seventh circle of hell with crowds of people and the…read moresmallest parking lot. Chantilly gets busy on the weekends, but never as busy as a weekend at Fairfax. This location is manageable during the week. It usually has everything I'm looking for (Fairfax sells out faster). Because there are strip malls neighboring, there's ample parking overflow. At peak hours during the weekend, you can find a spot near Potbelly. Pharmacists are kind and helpful. Expect lines on the weekend. Overall customer service is hit or miss- sometimes I'm met with the friendliest sample distributor/ welcomer/ or cashier, other times they just can't be bothered. Meh, no skin off my back. I'll just get my $5 chicken and be on my way. I love any Costco food court. Staff here is also hit or miss- lately there's a moody teenager that just wants to leave. Food is always what I expect. Grab you a glizzy as a post shopping reward.

I'm from Atlanta and we don't have Wawa. Ever time I'm in the area we stop here. The staff is…read moreusually friendly and helpful but the variety of items on the menu is awesome. Something for everybody 24/7.

I thought their food was very good and very fresh and tasty! I ordered the applewood smoked bacon…read moreavocado toast and the veggie cream cheese toasted bagel and also the bacon egg omelet bowl yellow egg avocado. Everything was delicious!! I ordered through DoorDash and everything was delivered quick and fast! I am very pleased!!

Actually my review would focus more on the lady working in the front desk.. but let me start by…read moresaying that I've been bringing my car there for almost 3 years now because I really do like and trust the mechanic there who's name is Solly.. I give him 5 stars.. I think his 1 on the very few mechanics that I may say so trustworthy.. Now, like what I said I want to concentrate on the lady who works in the front desk.. she's actually new there.. she's very rude.. very loud.. poor customer relation.. does not even know the proper way how to resolve some issues of the customers in a calmly manner.. again in a calmly manner.. raising her voice and insisting and argumentative.. i think she got anger issues I know this shop got good reputation BUT with this new lady .. I hope the owner would reconsider to hire a kind and better one.. I am very used to this guy who used to work there in the front desk.. I think he retires already.. he's way better than her.. thank you!

Fender lining was hanging off and fixed it up for me free of charge. Great customer service.read more

I recently learned that if you put in your number with 711, you get an 11 cent discount on gas. And…read moreon the 7th and 11th, you get 50 cents off per gallon. When searching for nearby locations, this one popped up. I ended up using the app and got $1 off per gallon. Everything was handled thru the app very convenient.

They like to charge exorbitant prices for ice compared to advertised price. Sign says $1.11 for…read more10lb ice bags and when you get rung up it's $4.73 for a single bag of ice. Bait and switch tactics. Avoid!!!