I hit a deer around 7 PM tonight, in the Smyrna/Clayton area, Dalton, from Craig's Towing was…read moreAWESOME!!!!! Very Friendly, very helpful. The area we were in was not lighted well. He showed up shortly after I hit the hazard lights and pulled off the shoulder. He stayed with me while I called my Husband and while I called the Insurance company! He even helped me check out my Subaru! While I didn't need a tow, he saw that I did need assistance and was right there to help! Dalton.. Thank you so much!

Fast service. Very professional and courteous. Returned call within 5…read moreminutes...........................

Thank you and shoutout to the team here. Was driving from DC to NYC and had a loss of tire pressure…read morealong the way. Pulled over here and they got patched in about 30 minutes for the cost of $20. Saved me a lot of time and money. It was much appreciated! Staff were also very friendly, offering coffee and water while we waited for the service!

Crouch was great. I ordered tires online and had them delivered to the shop. The process was…read moreseamless. Customer service was top notch and my vehicle was taken care of promptly. The price was very fair and I will definitely be back.

Easy access off the freeway and great pricing. Also has a great rest area to eat and use the…read morerestrooms. 10 - 150kW chargers all working.

Easy, great experience, convenient location. I will use again. Also great if you wanna go out to…read moredinner and leave car charging

What started as a simple tire installation ended up ALMOST KILLING ME! BEWARE OF THIS SERVICE…read moreCENTER! Came in for service to get tires installed after purchasing them on TireRack. Tire Rack recommends this service center as a premier installer. BIGGEST MISTAKE EVER! (MORE BELOW) Scheduling Service Scheduling service was not difficult at all. I spoke to a representative at this service center and set up an appointment with ease. I spoke to them on a Tuesday and had a service scheduled for Friday morning. The cost to install four tires was about $100. One reason for the loss of a star is because there is a coupon on their website for $20 off of $100 or more in service that the representative did not mention. I had to ask them about it to see if it applied to this service. The service representative said that I could use the coupon and sure enough when the final bill came, it came with $20 deducted from the final cost. Total: -1 star (4 stars) Waiting Area When you first enter the service shop there is a front desk / reception area with chairs. After I checked the car in I sat on the chairs in front of the reception area thinking that was the only waiting area. Later, when I was looking to see if there was some sort of vending machine or water dispenser did I find that there was an entire waiting area inside of the service center that the front desk receptionist failed to mention existed. Minus another star. Total: -1 star (3 stars) Service I brought the car in at about 9AM and was out in a little over an hour and a half. Although there was only one car ahead of me, I was told ahead of time that tire installation usually takes about an hour so a thirty-minute overage is not far outside of the anticipated time. Total: 0 stars (3 stars) PROBLEM Prior to bringing the car in for the tire installation, I noticed that the brakes were making a noise. I specifically asked if the technician could take a look at the brakes. The lady who worked at the front assured me that they would take a look. After the technician dropped off the paperwork I asked her again about the brakes to which she replied (based off of the technician's report) that there was nothing wrong with the brakes. She reiterated that had the technician found any issues with the brakes they would have noted so in the report/receipt once they handed it off to her. Yesterday, my brake pedal started sinking and the brakes were not engaging fully while I was driving southbound on I-95. I had the car looked at and the technician found that the brake pads were completely worn out causing the calipers to break off that led to all the brake fluid draining out of the vehicle. With my Ford E-350 being a front-wheel-drive vehicle, the technician said that there is no way that the brake pads and the calipers in the REAR of the vehicle would have worn down to that point within a couple of weeks. Especially considering the fact that the car is driven only 2 times a week. I am not sure how much trust and respect should be given to an auto service center that can't even see that a brake pad is worn out. Furthermore, I trusted them with this diagnosis that could have ended up causing significant physical harm to myself and others. This is a church passenger vehicle that is used to carry sometimes as many as 11 passengers at a time. Luckily this problem occurred without any other passengers on-board. However, this could have become a very large catastrophe. Please BEWARE of this shop and beware of the work they do. Total: -2 stars (more if possible) (1 star) CONCLUSION: This shop has great reviews from other customers and this may have been a one-time anomaly. However, I felt that future customers should be made aware of this situation and should be able to make an informed decision as to all the positives and NEGATIVE aspects of this auto shop. While this is a service center that does Maryland State Inspections for safety, I want to call into question the thoroughness and validity of the work they do in inspecting vehicles. What should have ended up simply being a brake pad and rotor change ended up costing double because of caliper destruction. I hope that the management and ownership of this service center get a chance to review what happened and make the necessary changes to the work they do. This is the prime example of a service center haphazardly and negligently checking vehicles that put people's lives at risk. This should NEVER happen again.

I could not be happier. I found this facility in google when I needed clutch work on my 2005…read moreSubaru. Kerrie was very helpful in making me feel like a valued customer and was able to have my car looked at very quickly despite the long waits other mechanics had. The mechanic working on my car, Chris, was knowledgeable and I feel took extra care to make sure things were done right. I can't recommend this place enough. The prices were VERY reasonable and the work done was perfect. Thanks again for a great first experience. I will be back with any other car issues I have.

I trusted Carpenter's Auto Repair to tow my son's car after it broke down 30+ miles away. Not only…read moreare they reliable, but they are also very reasonably priced and were so helpful in a bind. We are so pleased with their service and will definitely recommend them to anyone who asks!

I just took my truck to Carpenters for an oil change and tire rotation. Truck was running…read moreperfectly when I drove there, as it has been for the last year at least. When I left, it was running rough, as if missing one cylinder. When I got home, I lifted the hood and found one of the spark plug wires disconnected. Brand new set of wires that I installed only a short time ago. No possible way it just fell off. I believe it was a classic rip-off maneuver. I go back to tell them it's running rough, they throw up their hands and offer to check it out. Then diagnose a bad distributor or fuel injection problem or whatever. I would stay away from this place.

Very professional and they came right out and got me back rolling wish all service techs were like…read morethis

Steve is a scam artist. This dude said he could replace the starter on my truck. He arrived 5 hours…read moreafter the time he scheduled to arrive. Then he asked for $600 cash to go buy the parts. 5 hours later he returned with the starter. 10 minutes later he just disappears without saying anything. Comes back 2 hours or so later. Still hasn't even removed the old starter. I actually had to help him remove my own starter and install the new one just to get my truck fixed. Then he charged me $600 for his time. Which he actually only worked on my truck for about a max 3hrs and I helped him. On top of everything this dude never returned to give me a receipt and he damaged the airlines causing $200+ damage by using a torch to heat bolts. He still to this day hasn't given me a receipt or responded since December 22, 2025. Do not use this fraud no matter what fake positive reviews you read... I wish I could give him negative stars!