Complete SCAM.. You should stay away.. THEY NEED -19 STARS!
I booked this "business" the week before my son's 7th birthday party. A friend had used them before and in a sea of companies that have the same service, I was happy to not have to dig too much for a reputable company--but I was very wrong. I should of kept digging and skipped these frauds over.
When I recached out and told them my plight --that I needed a game truck within days of this gathering-- they seemed on board with the urgency. I also told them I was considering booking other services from another company that would stay for THE DURATION of the event (I usually get a bounce house and ball pit every year that comes at 10am and is broken down around 7pm), but I would only need to game truck for 3 hours. They (of course) said they could accommodate adding a bounce house and the bill came up to $1500 for the game truck for 3 hours and bounce house for full day. When we started to talk about payment, this is where the first red flag comes in. The young lady stated they "don't accept credit cards because they have had a lot of chargebacks in the past." When I sought clarity (you know, because the only time you really are successful with a chargeback is when a service isn't rendered, but ok), the young lady could only say her boss doesn't accept credit. Fine-- I was in a bind, and I sent a statement verifying I was authorizing a payment so that we could move forward. They charged the card and we didnt speak until they reached out to me
the night before the event.
The NIGHT BEFORE I'm prepping to have 23 screaming, excited 7-year-olds at this party, at 10:33pm, I get a call from the same young lady who I originally booked with to say her "boss" (Robert Vargas) doesn't want to pay an additional attendant to come at the proposed time of 10am for set-up. As a result, the bouncy house would come at 12pm at the start of the party. When I explained that wouldn't work because we had a decorator coming to add balloons to the space and around the bouncy house, she was adamant that her "boss" wouldn't want to pay. I told her I could be flexible and have them come at 10:30a, but anything later would really STOP set-up. FURTHERMORE, she stated the bouncy house would only be there for 3 hours--the same as the game truck! I revisited our conversation when I first booked--that I couldn't have all the entertainment leave IN THE MIDDLE of the party. Also, I wasn't paying $1500 for 3 hours of services. She said it all should work out and she would relay the message to her "boss."
12:36am (AFTER MINDNIGHT!)--she calls me again. Of course, no good news. She said Mr. Vargas "didn't like my response about him paying an attendant" and it sounded like "I wouldn't be happy with the service" so they were opting to not come in the morning. Less than 12 hours before the start of a party for a little kid, they didn't like that I didn't agree to their hostage terms after they had already taken the money off my credit card. As I'm still scrambling to get everything organized for the morning, everything stops at the same time because these professional game truck thugs are skimping on services for maximum payout. I froze for 10 minutes, gathered my wits, and got on Google. I found EXTREME VIDEO GAME ZONE and reached out on Instagram. And let me tell you, I was not disappointed! By 1:30am, I was booked with Daniel and his squad for the WHOLE DAY! They arrived at on-time, and even threw in oversized games for the kids! (BOOK THEM! BOOK THEM! BOOK THEM!)
These EXTREME Rumble people are a bunch of EXTREME extortonists and frauds who shouln't be trusted with the responsibiity of an event. It's obvious the expectations for a happy event for my son and our family and friends was not important to Robert and his game truck cronies because you don't want to pay an attendant an extra few bucks an hour. They are unprofessional and i wouldn't trust them with them to add staples to the stapler on my desk!
And guess what? Yes, I had to do a chargeback and yes, I won. read more