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*****BUYER BEWARE*****
Do not use this company. The owners name is Ray. He's a good talker.
I had wood privacy fencing installed, board on board. I will give him credit, his pricing was very competitive to others I had gotten.
Now, I see why.
The first thing he did was to cut my cable in two places...after it had been surveyed. There went my cable for a few days. Annoying, but not impossible to live with.
The fence was installed and on one side you can see where it bows out into the neighbors yard. It's not straight. No, there is nothing there he had to go around. It's wide open. He just couldn't follow a straight line, I guess. When I asked him about it, he just shrugged it off. He said, "That's just what happens. I'm not perfect."
Now! The gates!
The gate on one side seems to work fairly well, but it's also the one that doesn't get much use.
The other gate has been nothing but problems from the start.
It was not straight across the top.
It rubbed and pinched on the hinge side and wouldn't close properly.
Looking at it from either side, you could see immediately that it was not straight. It was kicked in at the bottom on the hinge side.
We were told that was the best he could do, he wasn't perfect. And, the gate did open and close and latch, right?
For a week, yes.
Oh! And he pointed out that he didn't charge me for the hinges!
Apparently, hinges are not normally included in his gate pricing? Who'd have thought? I guess it was just nice of him that he didn't just prop the gate up in the opening. He "gave" us hinges.
That's just like the fence posts.
He told me he was doing me a "favor" by using concrete in the holes. He doesn't usually.
Keep in mind, however, there was no concrete on his trailer. When I asked about that, he said they forgot to load it and went and got it himself.
A little over a week later, pickets were popping off, a couple boards were split and the gate was completely unusable.
He did come out and replace the pickets. Reluctantly.
He also "adjusted" the gate, it was somewhat better. At least, usable.
Recently, about a week later, I had loose pickets and one that came off completely.
His answer? Seal it. Seal the fence and that will prevent any problems.
I told him that the gate wasn't working either. That they still hadn't addressed that issue.
He ignored it.
He told me he wasn't going to come out every time there is a "loose board"
Then...the kicker.
" I don't give any warranty he got a great job "
That is a Direct Quote from his text message.
I then sent him a picture of his own estimate where he had written :
"One Year Warranty On Workmanship "
His response?
" Warranty is void if fence is not sealed "
Now, just to point out, that is NOT written on there, nor did he ever "imply", verbally, that was a contingency for his "warranty".
We did talk about sealing the fence while he was installing it and he just said, "Yeah. That would be a good idea. Help it last longer."
I also want to mention that he "preferred" cash. He said that his estimate was for a cash (only) price. If we wanted to pay by debit or credit, he would have to add at least 3%.
Again, this was not something noted on his estimate. Other estimates I received, said that it included a 3% charge for debit or credit which would not be charged (reducing total) if paid with cash.
He was very demanding about getting his money. Even "suggesting" that he would get paid if he did a better job.
Was he admitting he didn't do a good job?
Bottom line?
BUYER BEWARE!
This is a glaring example of the old adage, you get what you pay for.
If you decide to use him anyway, make sure that he's going to use concrete in the posts and that his pricing structure for gates includes hinges!
And, don't forget to ask about the "warranty". You may want to ask if it's contingent on "sealing" the fence
