Absolutely TERRIBLE customer service. I was told I needed…read moreto schedule a time to have brake pads replaced and I generously agreed to wait 2 WEEKS to bring in the vehicle. I arrived before 8am and by 5pm they provided the excuse that they didn't have time to even look at it. Why in the world would you advise the customer to schedule the service, plead to give the shop 2 weeks to honor the commitment and then NOT honor it at all and provide no real reason out side of BAD MANAGEMENT. If you cannot honor a scheduled service then why would anyone allow you to work on their vehicle. Great opportunity to open another auto shop in Jackson, HUGE demand.

The owners employees are all very nice, very helpful and can usually almost always answer your…read morequestions, even if they can't do what you need themselves

Do not take your vehicle here! There is a reason he has 36 cars on his lot that are covered in dust…read moreand the grass has grown up over the wheels. Vehicles come in-but they never leave!! I took my truck there because it was skipping. They had my truck for 3 months with me checking on it every week. I was told it would be fixed by the end of the week every time I went in. I was told there was a problem getting a part however when I called the distributor I was told there was a one day turnaround and no delays due to COVID. After 3 months of being lied to, I went in and found my truck behind the shop in total disarray. Many parts had been removed and thrown in the back of the truck which had about 3 inches of rain water in it. There were also greasy parts thrown inside my truck on my leather seats. I immediately left and called a tow truck to remove my truck. I returned to the shop and told Mr. Allen, owner, that I was removing my truck. Upon hearing that I was removing my truck; one of his employees began swearing and throwing tools around the shop. Mr. Allen was 3 feet from myself and his employee yet he never intervened or stopped his employee. There were other customers who witnessed this outburst. Because of the violent outburst and behavior of the employee, I waited next door for the tow truck and removed my truck. I took it to Halls Bridge Automotive and was told that it was so destroyed that it would cost over $1,000 just to replace the parts that had been thrown in the back of the truck and inside. Even if I would have paid to have it put back together; there was no way of knowing what else had been damaged and the cost were likely to be several thousand of dollars. My truck was destroyed and had to be sold for salvage. I filed and won a lawsuit against Mr. Allen and this business in October 2020 in Butts County. Despite having a judgement Mr. Allen has not paid the judgment or attempted to make payment arrangements. I now have a lien on this business and personal property. I plan to pursue having his business license suspended until my judgment is paid. I would expect a business owner would have more integrity.

i could not ask for a better repair shop. i took my car to servrail different repair shop and they…read morecould not find out what was wrong with my car until i took it to robert at southside. he had my car diagnostic and fixed with in a few days and it took another shop a month to look over my car and they still could not figure out what the problem was.thanks to robert i was fix at a good price and now i have a new shop my car can call home now

UPDATE! I spoke to the people at ATRA transmission certifications and this shop is not a member and…read moreis not covered by their warranty as is advertised on Shift Right Transmissions website and Facebook pages! Another lie by Naval Roy! My 2005 Dodge Power Wagon broke down on me Halloween night of 2018, a Wednesday. On a Thursday after speaking to a local transmission part supply store that recommended Shift Right Transmission Repair in Stockbridge I had my truck towed to the shop, over 20 miles away at a cost of $200. The owner Naval Roy assured me that I would have my truck back in 5 days if I agreed to get it there before the weekend. I spoke to Naval again on Friday and he informed me that the transmission was damaged and in need of repair and a possible case after he removed the transmission pan and inspected it and found aluminum shavings in it. He said he would have the transmission out and disassembled and know the internal damage on Monday. I called again Monday evening and he said he was still in the process of removing the transmission. I was in the area on Tuesday and dropped by to inspect the work progress and found the vehicle still in the parking lot, exactly where the wrecker had dropped it off. Being a retired ASE Master Automobile Technician I inspected the vehicle in the parking lot and found not only had it not been moved into the shop and put on a lift, stored in the shop as promised, the transmission pan had not been removed. Naval lied to me! He promised to keep the truck secured in his shop, it was not. He told me he put it in the shop and removed the pan, he did not. He told me he was in the process of removing the transmission, he was not. When I confronted him about this he did not deny the lies. I had my truck removed within the hour and towed to a reputable transmission repair facility. I was out over $400 in tow fees and wasted 5 days of being without my vehicle while it sat in his parking lot. This guy is a lair and a thief! I will be posting my review everywhere I can and informing the people at ATRA of this individuals shady practices. People like Naval Roy give good technicians a bad name!

Shift right came saw and conquered my transmission troubles. My 700r4 wouldn't do right, narval…read morecame thru with a rebuild and beef up so nice, I feel like I bought the car again. Now my first choice in transmission repairs!

A local "Corporate Chain" Tire Repair Shop recommended complete brake overhaul for my front and…read morerear brakes, plus two new tires. I had Craig Automotive look at my car, and I only needed front brake pads. Extremely honest and will do their best to get you in as soon as possible. They saved me $1100 on one visit...They are the only place I will take my vehicles

I have been coming to Craig's for seven years. I'll never go anywhere else. The best and most…read morehonest mechanics I've event had the pleasure of doing business with.

While traveling from Michigan to Gulf Shores AL we experienced brake issues. We were able make it…read moreto a motel in Peach Tree City GA. Our vehicle was towed to Earls Quality Car Care on New Years Eve on Friday evening. Nothing was going to be open until the following Monday. I contacted Earls first thing Monday and was told by Joel they would do everything possible to get us back on the road that day. Not only did he make the prompt repairs needed but he also contacted my repair shop in Michigan that replaced my front brakes a few weeks ago. The part they used was defective and he was able to get this covered under warranty. This is a great example of awesome customer service and an honest repair of my vehicle. They could have easily just done the repair and not be bothered with following up with the shop in Michigan. This is way above what many business would do and what it means by Southern hospitality. Joel made sure I was contacted through out the process and was able to get us back on the road as promised. Thank you Joel for allowing this retired couple to feel confident in the entire process and be able to enjoy the trip.

It's heavy heart to write this review I thought long and hard about it I took my car to the…read morelocation to get my car fix I ask them to fix the power steering and the tire rods I'm not sure about the work was done they told me needed a radiator cap mines was no good they put some of plug in the top of the radiator a regular radiator cap would have been fine I ask for a oil change it never happened and never got my money back and thing that top the cake my transmission was working fine now my transmission is not working anymore it is what it is 2450 was wasted on my car

Bob is the truth!! He hadn't worked on any Brit bikes but he took my 2024 Royal Enfield in and…read morereplaced the tire and did all the required supporting tasks for a GREAT price and quick turn-around. If you're on a moto and in the area you can pop in and grab a water and hang out in the waiting area even if you're not getting work done. He's really knowledgeable. He doesn't know it yet but I've drafted him to do even more work on my Enfield mods roadmap!

Great service & reasonable prices. Rob keeps you informed of everything being done before it's…read moredone. I've been dealing with them for years now.

Extremely rude staff, price quoted was double other shop. Called my 18 year old son stupid. If…read moreyou want to over pay this is the perfect place to go to. They may have been fair and honest in the past but not any more

Great job. Work was done in just a couple of days. We have used them twice. They are our go to for…read moretransmission work. Dependable and honest.

I came into this place for an oil change and he told me to come the next day and he will get me in…read moreand out. I arrived at 9:05 am and by 9:40 I was on my way home. He was so incredibly nice and didn't speak to me like I was stupid. If you are in the area, go to him for your service, it was really worth the drive out there.

Single owner that does everything. But you tell he's getting tired and recently missed a few…read morethings. I gave him a list of items that needed to be done. He told me it was done, the 2 days I'm back with more problems. I'm sad that things are falling off. I know my way around a car and I just don't have the time to spend on simple maintenance. But now, I have check to see if the work was done. He charges fare prices but I'm have to check the work now.