Their car wash beat up my 2023 Grand Cherokee. It caused multiple dents in the right side of my hood, it dented the top of my right front fender and "starred" my windshield.. I immediately reported the incident to the store. They took photos, asked me to write a statement of what happened (which I did) and forwarded the information to their corporate. I was told I should hear from the corporate office. A week later, I went into the store to inquire about the status of my claim. The store clerk, Maria, remembered me and the incident. She called her boss. He told her that I should hear from corporate "risk management ". He also suggested I contact Customer Service through the website.
I contacted Customer Service. They asked for photos and said I should hear from the corporate risk management department. I've never heard from Risk Management. I did follow up with Customer Service multiple times, and they have now blocked my emails.
I've had to turn the matter over to my insurance company and the repairs will cost around $6,500. I will have to pay my $750 deductible. read more