Check out your trucks before putting them on the road. Truck I was given had a break light out. The…read more$50 refund did not begin to compensate me for my time on a day with a tight schedule. Not a good transaction! Stay away!

We planned on moving Sunday this week (tomorrow), but as the snow was expected sooner, we decided…read moreto move our move date up a day. We simply called Uhaul at 6p at night and they were easily able to adjust our pick up date to a day sooner (pick up location wasn't what we expected, but still very convenient). We picked up our 26 foot Uhaul this morning with ease and luckily finished within a day and delivered it back by 6:30p (same day). Customer service was great, quick, efficient and simple. Happy Customers!

So far so good. It is always clean. The lady who runs it is always there. They have a carry in…read moreentrance and a drive up entrance.

Easy access and handicap parking is available. Nice staff and always clean never an issue. Never…read morehave a problem always looking to help. Thank ESS West Hartford.

Follow-Up Review: After following up with All My Sons about…read morethe $1,500 Samsung QLED TV their movers damaged during my move, I'm even more disappointed. Despite clear evidence of the damage caused by their carelessness, they refused to help replace or properly compensate for it. All we were told is that All My Sons is only liable up to $150 because we were "recommended" their standard liability coverage -- which, by the way, was never fully explained. It's insulting and completely unacceptable that a company handling valuable items would offer such minimal protection and then wash their hands of any responsibility. This is not how you treat customers, especially when your team is at fault. I regret ever hiring this company and hope others think twice before trusting them with their belongings.

Very bad experience with All My Sons Moving Company. The sales people are very good in selling how…read moregood their company is, but they misrepresent themselves. We moved just 21 miles and they initially told us that it would be 4 hours max, but the 3 people they gave us were very slow and took 8 hours, and I even had to pay for the hour that they took off for lunch. Also, after a few hours they charge in 15 minute increments which was too much and it cost us triple of what the original quote was. Also they couldn't pack everything in their truck, so we had to take many things in our car, or leave some stuff behind to pick up later. They wasted time trying to move the couch to the basement and weren't able to do it and left it in the house, plus they broke the exercise machine and the office chair. It was a complete mess. I have already informed all my friends in my old community to never use this company for moving. I wish someone had warned me. All the positive reviews are lies.. I have spoken to 2 other people since and they both had very bad experience with this company.

The bad reviews must either be user error or the staffing recently changed. One woman complained…read moreabout the app "never" working, but it does work. Something the app doesn't tell you when booking a reservation is that if you try to check in more than 15 minutes after your reservation time that it flat out won't work. The webmaster and Haul corporate should make that more clear. That is not the fault of the store. I easily located the vehicle I wanted online and reserved. I did not know about the 15 minute cutoff (which was later explained by the very patient manager, Will. He assisted me quickly despite me coming in with serious Karen energy and remained polite and informative the entire time. He also adjusted my time due to the delay so I could stay within my allotted reservation range. Someone else mentioned the trucks being dirty. As I pulled in to return my vehicle, the staff was hard at work cleaning out a box truck. They immediately pulled my van up to begin cleaning it too. The other employees that I encountered during my return were all upbeat and friendly. Not related to my experience with this location, but I truly loathe the per mile charges. It forced me to rethink my route so I could keep the miles to a minimum since I was using it for a non-profit and did not want to rack up the bill. I understand that the marketing is only $20 per day, but I would rather an hourly or tiered pricing system that did not make me reworking my route to keep the cost down.

Amazing customer service! The current General manager is one of the best ! I will always trust…read moreU-Haul south street West Hartford,

Water leaked into my 10x 10 unit from the roof- ruined solid oak heirloom furniture from my…read moremother's estate worth thousands. No apology, no recourse, no willingness to dispose of my ruined property. Representative even started insinuating that it somehow was my responsibility, huh?? ....though they were very happy to raise monthly fee by $40.00. Make sure you get insurance and take photos of your property.

From the owner: We are an indoor climate controlled storage facility located at 283 Main Street in New Hartford,…read moreConnecticut. We offer indoor, climate-controlled storage units ranging in size from 5'x5' up to 10'x25'. Our customers have 24/7 access to their units. In addition to self-storage, we also offer seasonal storage for everything from jet-skis, boats, boat trailers, cars, trucks, motorcycles, snowmobiles, tractors, fire trucks, golf carts, landscaping trailers, campers and 40' RV's! Seasonal storage is accessible by appointment only. We pride ourselves on exceptional customer service. Our client driven focus allows us to customize your storage experience. Storing your vehicle inside limits your vulnerability to vandalism, theft, and the harsh New England weather including exposure to sunlight and weather conditions such as rain, hail, wind, freezing rain, snow, etc.

Terrible customer service! I would never recommend this U-Haul. BEWARE: They don't make it clear at…read morethe time of rental that if you return the vehicle 15 minutes late you will get charged another day of use even if you have returned the vehicle! Seems like a scam. Take your hard earned money elsewhere and avoid being ripped off! There are plenty of other reputable places to rent from.

No stars for them but I ca post this if I don't give a star.I rented a truck added a second day and…read moregot charge the wrong amount much more than what I needed to pay when I call them to clarify they couldn't do anything at there end even though they made the mistake . Now have to wait and go through more work to claim my money . Never renting again from them.

Started out paying about $60/month for a 5x15 unit. Within months the rate went up, a few months…read morelater it went up again so within a year it basically doubled. Went and got my stuff out today and everything was covered in debris and mouse/rat droppings and some boxes had holes chewed through them. Glad to be out of there. Disgusting.

This place advertises "climate controlled storage," so we rented a small unit to store my…read moredaughter's dorm furnishings over the summer (May - August). When we went to retrieve the things on Labor Day weekend, everything that we had not sealed in bags was covered in mold and mildew. (See pictures) When I spoke to the manager (Troy) about this, he pointed out that I had declined insurance on the rental. He was right. I had not purchased the insurance. Why would we need insurance for relatively inexpensive belongings for a short period when they are secured in a climate-controlled environment? When I said this to him, Troy explained to me that the company distinguishes between "climate controlled" and "humidity controlled" spaces. I laughed out loud. If "climate control" doesn't include control for humidity, then what in the world does it include?? Their representation of the service they provide is called MISPREPRESENTATION in advertising, at best--and FRAUD at worst. A call from some manager in an office somewhere else called to discuss my "case," and she repeated the same absurd lines about my declining insurance and the fact that they had "a very humid summer in Connecticut." Look at the pictures. Do not rent any unit at this facility if you expect anything other than a tin roof over your belongings. This isn't about the cost of replacing these items (total of about $125). I just cannot abide this kind of shady business practice.

Poor business practices and uses young and untrained labor to handle your valuables. Workers are…read moreexploited and expected to work what should be an illegal number of hours in a day. On my son's 2nd day of work, during his "training/orientation", he packed and loaded a house from 7a - 4:30p and then drove 2 hours to a house in NY to unload it! At 10 pm, they told him if he didn't help unpack then they wouldn't give a ride home AND that he couldn't leave because he needed an escort off the "base". He panicked and called us and we ended up getting the West Point police to escort him to the school exit. At 11:30p he got an Uber to Fishkill, NY where his dad picked him up and they got back to West Hartford at 2:00a. It was a horrible experience for him and makes me really question how they run their business. Also, they weren't even going to pay him for the 29 hours he worked over those 2 days! We finally badgered them enough that they paid him for 16 hours...so add what I have to think is wage theft to the list of questionable tactics. I would never recommend anyone work there or hire them to move ANYTHING!

These people are crooks. Use someone else. Bad packing that took too long. mislabeled boxes. Total…read moremess.

Very professional and personable could not have asked for a better experience. Good communication…read moreby the office and the movers to let us know each step of the move. Jay and his guys could have not been more helpful during the actual move. Great guys.

Will consider editing this once move is hopefully completed tomorrow. I will be using a different…read moremoving company to get my stuff out of their storage unit. There is no self storage option by the way which Yelp seems not to know. 1. They accidentally double booked me. Innocent enough. Somehow it got lost in transit(??) that they were packing as well as moving. 2. I've moved multiple times with my same set of furniture and items and these were the slowest movers I've had by far. 3. They want to charge me $265 to "transport" my items from their warehouse in West Haven... onto the loading dock of their warehouse in West Haven. So basically $265 to be able to get my things back and have nothing to do with them ever again.

Movers broke every single piece of furniture. I paid for the extra insurance and reached out with…read morepictures and quotes to get things repaired. Two gaming chairs were broken (they do not sit up any longer), a table was put together without the support beams and all the screws were missing, a gaming desk was dragged against our hardwood floors, leaving deep scratches, and not put together correctly leaving it completely unsupported, an heirloom table was smashed and hidden behind boxes stacked six feet high, a hole was gauged into a wall, and our kitchen table was damaged. I have provided documents showing this is over $4000 worth of damage to my home and possessions. Again, extra insurance up to $5000 was purchased by me through All my Sons, and my claim was sent to Ace W, who sent me a claim form addressed to another of their clients! So now I have all this client's information and they have mine. Ace Ward decided the 4000$ in damages was worth $950 but immediately revoked the form once sending it to me. Please take this as your warning to never use this company. I don't understand the utter disregard for documentation provided by their clients. This on top of sending my private information to another client and sending another clients info to me!

These guys are absolute SCUMBAGS. Should be no surprise, there are HUNDREDS of negative reviews and…read morepages dedicated to exposing this trash company for what it is. Putting aside the predatory pricing behaviors, the movers reeked of weed the entire time, damaged our furniture and stole a LV purse. Reported it to their "claims" department which is a joke. DO. NOT. USE. Amazing they're still in business!