On August 3, 2025, our 2024 boat, valued at approximately $130,000, was vandalized and stripped…read morewhile stored at Safeguard Self Storage in Seffner, Florida. We chose this facility because it was advertised and represented as a secure, premium storage option, featuring vertical pivot metal gates, a 10-foot cement perimeter wall, full surveillance cameras, covered storage, and well-lit grounds. We pay $350 per month for this service (an increase of over $100 in the past six months), under the belief that these security measures would protect our property. At approximately 9:34 p.m. on August 3, 2025, unknown individuals entered the premises through the exit gate. They proceeded directly to our boat and spent over one hour, according to surveillance footage reviewed with the Hillsborough County Sheriff's Office, forcibly working on it. For more than 30 minutes, they used tools to grind off the lock on the trailer tongue, destroying the tongue in the process. The boat was then relocated to the back of the lot, where thieves removed: The entire Yamaha motor and bracket Two Garmin GPS units Steering wheel Motor controls Ignition system and wiring 36V lithium battery Various other equipment and personal property from inside the boat After the theft, the boat was returned to its original parking spot. Despite the facility's surveillance system and staff, we were not notified until 2:44 p.m. the following day, August 4, 2025. Only after we were contacted did Safeguard notify the Hillsborough County Sheriff's Office. Adding to our frustration, Safeguard Self Storage processed our monthly payment the same day the theft was reported. When we contacted the District Manager multiple times regarding reimbursement, we were informed that the company would not cover any losses or provide financial assistance. To date, no stolen items have been recovered. Our boat remains at the facility awaiting inspection by our insurance adjuster. This experience has left us financially harmed, emotionally distressed, and with a total loss of trust in Safeguard Self Storage. Despite paying for a facility marketed as safe and secure, our property was directly targeted, stripped, and left under their watch without intervention or adequate response. I had to give 1 star because it will not allow me to give a zero.

Clean, secure, and climate controlled. This storage facility is the best in the area and the prices…read moreare really reasonable. Ryan and Verton have been very helpful and gracious, making every challenge of moving, as seniors, so much easier.

I reserved the space online and the manager emailed me within the hour. He setup my access codes…read moreand tested them for me Super clean as well.

Clean facilities...very helpful staff..convenient, affordable,safe....thanks,Duane!read more

I believe customer service has gotten a bad rap lately--but my experience at SmartStop Self Storage…read morecompletely changed that. After downsizing from a four-bedroom house to a one-bedroom apartment (after losing my partner of 16 years), I found myself needing a small storage unit for the things I simply didn't have room for. I love my new apartment, but even with great closets, I needed a bit more space for peace of mind. Searching online was overwhelming with too many options, so I decided to stop by SmartStop--and I'm so glad I did. That's where I met Sandy, who was exactly what I needed. She took the time to listen to my story, made thoughtful recommendations, and even walked me to see the unit in person. Sandy made the entire process seamless. Within a short time, I had rented the perfect unit to store my belongings. I now view the monthly cost as an investment in peace of mind. My home feels calm and uncluttered, and I still have access to everything I need--whether it's my craft bins, holiday decorations, or even my golf clubs--all safe in a clean, climate-controlled space. Thank you, Sandy, for your kindness, patience, and professionalism. You truly helped me find a home away from home for my things.

Ivey was extremely friendly and helpful when signing me up for a storage unit. Will be recommending…read moreto friends and family in the future.

Excellent service today - Yaritza (hope I spelled that correctly!) - was very informative in…read moreexplaining storage solutions and needs. She walked us through the options available and suggested the unit that best fit for our current needs. The pricing is very fair we found after shopping around. Great location in Brandon on 60 + excellent service!

Keith was absolutely professional, courtesy, and helpful in assisting my dad and I with the storage…read moreunit!! Truly appreciate his great service!!

I'm trying (oh, how I'm trying!) to get organized. I finally decided it was time to take it up a…read morenotch and get a small storage bin. I love that this facility, on Providence, right next to Carrabba's in Brandon, had a 5x10 option. You can do the whole rental process online, choosing your own unit and electronically signing the forms. For $19.99, you can even buy the lock. It will be waiting in your unit for you. They'll text you a gate and/or elevator code. It's pretty painless. But somehow I messed up and rented an outside unit when I wanted an inside unit. Danya in the office took care of me lickety split. She made all the adjustments and got me into an inside unit right then and there and showed me the ropes of getting upstairs. She was sooo helpful and accomodating. I'm not sure how long I'll need storage, but I'm so glad I chose this clean and convenient location. I'm also impressed with security measures. I wish it were a bit cooler in the top floor but that's a small request. Thank you, Danya! You're a star!

I've used storage places in the past but none have even come close to the 5 star service I've…read morereceived from Todd. From the beginning, He is so professional and helpful and always on top of things. The world needs more Todds!!

The property is neat and clean thus far and the property manager was friendly and helpful. I have…read moreonly rented for 2 days at the time of this post. I was able to make a reservation online, and the in-person follow up/payment process was smooth. I do wish the property allowed 24 hour access to the units but that's not a deal-breaker. Currently the time to access your items is 6:00 AM - 9:00 PM at this location. Kindly note that vehicles are required to enter a security code for the main gate to open when EXITING the property and the panel is located on the passenger side of the vehicle path. This means that if you are alone, as you exit, you will have to stop and put your vehicle in park, and exit the vehicle to enter the code for the main gate to open. Then you dash back into your vehicle to exit the property. This seems a little unsafe, so an option is to take a 2nd person with you, to allow THEM to enter the code while seated in the vehicle. Bottom Line: I would rent storage space from this location again.

Was a great customer of theirs for over a decade and the rent was fine for a while. But after Covid…read more19 this company got real greedy and started raising their rent prices astronomically . They started 2026 off with $765 dollars for a 20x20 storage unit and I had two units. This was a hardship on me and they didn't care, so I moved out. I wouldn't recommend this place to anyone nowadays. Go look elsewhere. George Englar

Beware, I was quoted a price of $32 per month from their corporate office. I asked if this was a…read morepromotional offer and they said absolutely not this is your rate. 3 months later it goes up and every few months it goes up more. The people that run this location are great and very helpful but the corporate office will continue to raise their rates once you fill the unit. I am now up to $62 per month and have been there less than a year. Just paid my $62 and that what it said I owed and they took $82 from my account, I was not passed the date they add a $20 late fee.

So far so good. Better prices at this one then local surrounding ones. Customer service is good…read more Was able to do everything online and then they processed and had everything ready when we got there.

My Girlfriend and I were left in a last minute pickle and Ernest came through. He came to us, took…read moreextreme care of our stuff by shrink wrapping, and made sure that we knew he cared about our stuff. In terms of communication it couldn't have went better. Despite having other bookings, he went above and beyond to get us squeezed in and it didn't seem rushed whatsoever. He was extremely responsive, and came to us when it was convenient for us!! I can't recommend Full Service Packing LLC enough and will be using them for any moving needs in the near future.

From the owner: Experience nothing less than an exceptional move with Full Service Packing LLC. We understand the…read moreimportance of making sure your items are properly packed before anything else! We appreciate your business and look forward to passionately serving you!