We had great service for over a year. New management and they continued to charge us for months…read moreafter we moved out and vacated the property. Attempted to get it rectified and was unable for 2 months. We got the run around from the new owners who we found out never proceeded any refund even though they claimed they did. Had to take it to corporate level and the issue was rectified in less then a week. As new business owners they are in trustworthy and rude. They are horrible at customer service and truly liars and thieves as they never followed through nor had any intention to do so. Plenty of other businesses in the area ...I would avoid this business at all costs.

Friendly staff, clean, fairly priced, and reasonably accessible to main roads in beautiful Downtown…read moreLutz.

Monthly rental mysteriously increased by $51 per month. Manager's explanation was "supply and…read moredemand". If you are late they cut off your lock, put theis on and charge more money to you. It smells bad in there like dead rats and the main security door has been broken and left open for months now.

Robin, the property manager was outstanding with the help he provided guiding me through the rental…read moreprocess. He walked me through the process and how to access the property with professionalism and glee. I highly recommend this place!!

We rented a storage unit at the Fowler Ave location in March 2025, had availability and rates were…read morereasonable. The unit itself was 68 a month, then 29 admin fee and 19 for the lock, figured would take the 120 first month hit and then was about 70 a month, which was fine. Not even 3 months later we get a notice it was going up to 139.00 a month! A 50% increase because of market conditions? Greed at its best. Moved out a few days after receiving that notice. Be wary of specials because good chance you will be in same position I was.

Always professional and friendly. I have rented from them multiple times and everyone from the…read moreonline customer service to the onsite staff are great.

How do you successfully rent a storage unit 200 miles away, with short notice and last minute…read morechanges on the day of the move? Simple! Call Terrace Storage and Chrissy will take care of everything with a fantastic disposition and professional manner! I was especially impressed when Chrissy was able to get me all set up with additional space I thought was needed just hours prior to moving in, and even allowed access to movers after hours. Seamless transition thanks to her superior customer service skill set! Also note it's a beautiful facility that's well planned to take care of all your storage needs. Great large ramp, secure and well-kept building. Thanks Chrissy!

Great customer service, facilities are clean, and pristine. I trust that I made the right choice to…read moreuse Temple Terrace Storage Center to store my belongings. Thank you Veronica and Jay.

We have moved over twenty (20) times in thirty (30+) years and I do not remember anyone of the…read moreagents who assisted us. They weren't extraordinary, memorable. But the folks at Compass (Bruce B Downs in Tampa, FL) truly are extraordinary! And Michelle there is AMAZING and quite the problem solver! (Whatever they are paying her, it's not enough!) She thought several steps ahead for us and corrected a problem just as we were arriving to it! Somehow, she just "greased the skids" and made a challenging series of moves, that intersected at the same time, completely painless! I was shocked--they are that good, kind and helpful! And for those who write in and complain about them increasing prices after six (6) months, etc., although that is true...ALL MINI-STORAGES DO THAT. That has happened to us in HI, VA, CO, TX, etc. If you don't want the expense of a company having to "do business" and pay their employees...and feel the need to be vulgar, perhaps you should keep all your stuff at home. COMPASS IS THE BEST!!!

Went here to get a 5x10 or 5x5 for a month while I'm between apartments. The sign and website said…read morethere was a student discount, the guy said there was no discount. He said they price match, I showed him CubeSmart and he said we couldn't price match. They wanted $130 before fees, the lock, etc and were very avoidant of saying a full price. The 5x10 was a HUNDRED dollars more a month. I asked to see the unit, he said they couldn't do that. Went down the street to CubeSmart, they took care of everything, answered all my questions, showed me the units, gave me the first month free and 40% off the next three months even though I only needed a month and a few days, and they prorated. Compass was all around completely unhelpful and frustrating, I would not recommend.

Updated review! Just about a month in, and we've already been HARASSED by their staff member. Looks…read morelike they have nothing better to do other than walk around the facility and harass tenants. They're ignorant, poorly trained, and lack basic knowledge of their own policy and lease agreement terms. We have a commercial account, we rent parking and storage units in several locations for our trucks and our every day equipment. Our employees arrive in the morning, equipped their assigned truck and leave for the day. A couple days ago, one of our employees was waiting for his co-worker to arrive, He was in his vehicle, parked in our paid parking space and laid down his eyes while waiting for his co worker to arrive. Apparently, that really bothered a staff member named Ashley who within minutes came to the vehicle and aggressively knocked on his window telling him he is not allowed to close his eyes at the facility! She then called me and stated "I saw one of your employee in your vehicle, parked at your space, and he was sleeping! This is a violation of the lease agreement and your lease is subject to termination if this reoccurs". I was completely shocked and confused. At first I thought, well maybe she thinks that he spent the night there sleeping??! I asked her, and no.. She was fully aware that he had just arrived and was simply waiting for his co-worker. We've been renting storage spaces for the past 8 years. I've never heard of such a ridiculous and pitiful claim as this one. When I asked Ashley what part of the lease agreement did we violate, she didn't know. She called back later and referred me to a "LOITERING" provision of the lease. What a joke! Our workers are not bothering anyone. They arrive to work in the morning, get their equipment ready and they go about their day! I suggest that CubeSmart staff at this location will lookup the definition of loitering, educate themselves, stop harassing tenants, and mind their own business!

Can't remember the gentleman's name but he was on cool dude. This place is affordable and nice and…read moreclean inside and out

Just moved out after a long rental. Courtney and her staff are amazing. The facility is always…read moreclean, well lit, and well maintained. It's located in a great, safe area. Only reason I left is because I moved out of town. Best storage experience to date. I should have left this review long ago. They deserve 10 stars!

Clean facility. Great staff, I would highly recommend. I used this facility for 2 years and I had…read morenothing but a good experience. A few times I forgot to pay the bill and they called me to make sure I did not have late charge, which is the most important thing for me.