1-STAR REVIEW -- HORRIBLE EXPERIENCE! AVOID THIS MOVING COMPANY!
If I could give this company ZERO stars, I absolutely would. Our experience was a complete nightmare from beginning to end. I strongly recommend that anyone considering hiring this company look elsewhere.
We were quoted no more than 4 hours to complete our entire move. Before providing the quote, the company required us to submit pictures of all our furniture, along with the pickup and delivery addresses, so they could accurately estimate the time and cost.
Despite having all this information in advance, the movers took an entire 4 HOURS JUST TO LOAD OUR FURNITURE. When we arrived at the delivery destination, the driver, Teovanni Richardson, announced that it would take ANOTHER 4 HOURS to unload everything. He then demanded that we Zelle him additional money or he would take our furniture to their storage facility.
We immediately contacted the company to complain, but received absolutely no meaningful assistance. We refused to be pressured into paying nearly double the original quoted price. Their only offer was to put our furniture in the garage instead of bringing it into our home and then leave.
What followed was completely unacceptable. Teovanni Richardson cursed at us, belittled our family, and behaved in an extremely aggressive and unprofessional manner. In a particularly outrageous display of anger, he threw a large flower arrangement, including its large decorative pot, off the moving truck and into our driveway, smashing it to pieces. This destruction was also captured on our security cameras.
The entire incident, including the driver's verbal abuse and the destruction of our property, was recorded on video and audio. Several neighbors also witnessed his behavior.
Even his own employee acknowledged that he was completely wrong and attempted to get an Uber to leave.
To make matters worse, Teovanni Richardson subsequently sent a completely false account of the incident to US Relocation, the company that brokered the move. Fortunately, we have video and audio recordings that document exactly what happened and directly contradict their account. We provided the recordings to US Relocation so they could see and hear the driver's behavior for themselves.
US Relocation informed us that they had received previous complaints about this moving company and would no longer be hiring them for future jobs. That speaks volumes about our experience.
Based on what we experienced, this company's business practices appear to involve quoting a low price and then allowing the job to take considerably longer than estimated, resulting in additional charges. When we refused to pay, we were subjected to intimidation and completely unacceptable behavior.
The lack of professionalism, the refusal to resolve our complaint, the driver's treatment of our family, the destruction of our property, and the company's subsequent response made an already terrible experience even worse.
We have video and audio evidence to back up our account. Unlike the company's version of events, our recordings document what actually happened, including the driver throwing our flower arrangement and decorative pot off the truck and smashing it in our driveway.
I cannot speak for every customer, but I can tell you that our experience was absolutely HORRIBLE. The positive reviews we saw certainly do not reflect our experience.
SAVE YOURSELF THE HEADACHE, STRESS, AND POTENTIAL FINANCIAL LOSS. DO NOT HIRE THIS COMPANY!
No customer should ever have to endure this kind of treatment just to have their furniture moved. read more