Everything has been great. The facility is very clean and the aisles are huge! Staff is very accommodating.

Great experience. Conveniently located, greatly priced gated storage garages that you have access to throughout the day. Absolutely pleasant and courteus staff, particularly, Rich - he will make sure that all your needs are met and all your questions are answered. Thanks guys. I feel safe and content renting with you here. read more

HORRIBLE. They DOUBLED the price of my storage unit from $87 to $187 and "sent a letter" to let me know of the price increase. I've only had this unit for 5 months and got 3 months at the original rate before their "market analysis" casually implemented a $100 increase. UNBELIEVABLE. Rent from them with extreme caution because they may jack the price up another $100!!!! It's not exactly easy to just move storage units either. HORRIBLE COMPANY! read more

I can't say enough about the quality of care and the incredible customer service at this Saugerties location specifically. The manager there has always been super helpful and I will continue to refer my clients to this location. Thanks so much! HIGHLY RECOMMEND read more

Facility is fine and staff very helpful but doubled my rates after three months by notifying me with a postcard.

I recently had to find climate controlled storage for some of my musical equipment. After researching I settled on Extra Space Storage. I only needed a 5x5, and got it for $50ish/month. Paid for three months in advance so I wouldn't need to worry about it. Fast forward, I need more time and was considering a 5x10. When I logged into my account I saw that my upcoming payment (first one since I prepaid) was over $100, about double my previous payment. I thought maybe they wanted three months payments, so I called them. Nope, they were essentially doubling the price; no email, text, no advanced notice. Had I not called I never would have known. Needless to say, I'm moving to a new facility. While checking around I specifically asked if this was a policy and not one other storage facility did this. A couple remarked that they have customers come to them because of this. IMHO this is classic bait and switch. So if you need storage space, Extra Space Storage! read more

I rented a storage space. Very reliable and I would do it again. They were there when I needed it and easy to do business with

Highly recommend! Rich is always helpful and friendly whenever I have a question. The facility is clean and well lit at night. No complaints! read more

I haven't done business there for 2 years, because I moved 350 miles away and closed it out after several years of storing there. I'm not sure who manages it now, but if it is "Rich," he was very accommodating and helpful with any problem from needing help to reach an upper storage unit, to sawing off a lock one lost the key to, to changing account information. I didn't like that the rates jumped a bit too much for my satisfaction, but that was not his fault, and he was always polite, friendly, and helpful, so I stayed until I moved. Thank you. read more

Friendlyand helpful. Recommended ifyou're in need of storage space

I have to write a review because of the great service I received from Rich at this storage store. I had just made a long drive from Florida for family reasons and was exhausted and looking for a storage unit to rent. Rich was a great help with his patience in helping me move into this storage unit. Rich helped me to determine what size unit I needed before I made a decision on renting one. Rich also helped me to determine how best to store my property and which items they had on hand at that store to make that happen. Thanks for all the great service Rich!!! read more

While this storage facility is gated and secure, the fees go up regularly. I originally wondered if that long computerized contract would come back and bite me in the butt, and yes, I'm sorry to say it did! Now I found a much cheaper and secure storage facility nearby, but I have to move again! If I hadn't been in such a hurry in the first place, I would have done better research and not chosen this one. read more

If you're a stickler for exemplary customer service, then this Extra Space Storage is for you! Kelli and Rich have gone out of their way to accommodate me and I'm high maintenance. They're professional, knowledgeable and considerate. Again, superb customer relations! read more

Rich was so helpful in getting me set up for my storage needs. The facility is very clean and in good condition. I highly recommend this business for your storage needs read more

The management of my this storage facility is stellar. I've never felt like a valued customer at a storage facility. Kelli and Rich have excelled in promptness, communication, following up with queries and facilitation of my changing needs. read more

Had my things in storage there for 9 years, which was much longer than anticipated, but overall experience was really good. Very friendly staff and clean premises. Easy in and easy out. I would suggest that anyone storing anything, think hard about what you decide to store and pay rent for! Once you're there the fee never goes down and if you don't have a definite exit plan it can add up over the years. I'm happy to still have Grandma's old furniture, but had I known it would be so long I definitely would not have saved/paid to keep a lot of the other junk!! read more

If i can give it zero stars i would! I have had my unit for just about a year and i just recieved a notice that my rate is going up 25+ dollars!!! They just raised it almost 20$ in the beginning of the year! Absolutely absurd!! Needless to say i will be moving my stuff out by the end of the month! Buyer beware!!!! Absolute nightmare this place is! read more