Erin was awesome help me get my storage unit without any problems fast and respectful best…read moreexperience

I recently rented a storage unit at the Port St. Lucie location, and unfortunately my experience…read moreleft me feeling very unsafe and extremely disappointed. A few days after securing the unit, I moved my belongings in after dark. My unit is on the third floor, and I had multiple trips to unload my van. During that time, I repeatedly encountered a man wandering throughout the building. He was moving between floors and elevators, not carrying anything, and appeared to simply be roaming. Each time we crossed paths, he stared intensely and made me very uncomfortable. At one point, I saw him exiting the women's restroom, even though the men's restroom was clearly unoccupied. This added to my concern. For a period of time, he and I were the only people in the building, which felt extremely unsettling. I've rented storage units for over 20 years and have never experienced anything like this. Typically, people are there briefly to load or unload items -- not wandering around aimlessly after dark. Two days later, I went to the front office to report what happened. Derek and Tim identified themselves as property managers. When I described the individual, Derek immediately knew who I meant and told me he has 24/7 access and is a long-term "resident." I found that response confusing and concerning, given that this is a storage facility, not a residential property. What troubled me most was how my safety concern was handled. Derek was dismissive, argumentative, and spoke to me in a condescending tone. He did not apologize or acknowledge my discomfort. When I asked about transferring to a first-floor unit for safety reasons, he was again dismissive and unwilling to help or provide any alternatives. Customer safety concerns should be taken seriously, and professionalism from management should be the standard -- not the exception. Unfortunately, that was not my experience here. Women especially should use caution when visiting this location after dark and consider bringing someone with them. Overall, this was a very disappointing and unacceptable experience.

Continuously increase their rates without so much of any notification. Jim is very rude, unhelpful…read moreand curses people out.

I have been watching my sister's storage unit they rented from this company for the last six…read moremonths. We have repeatedly asked for a light to change, but more importantly, the outside door is sagging in the door frame and is very hard to open and almost impossible to close. This company continues to say their workman is sick or in the hospital or any other excuse except to fix these issues. She is paying Smart Store $500.00/mo.!!! We should be combatant services and BS from this company. DO NOT rent from them they are completely unreliable and unethical.

We received a notice after only 2 months renting there for a price increase on our 10'x10' unit the…read moreincrease went from $88 a month to $160 a month we called them asked them to review and possibly lower it never heard back. We then called and said we plan to move out and since we paid for the month already do we get money back we were told No! Only 3 days after making a payment, yet the card they sent with price increase arrived 5 days after we paid for another month. Which is a ripoff and scam they run. Please don't rent storage from these people There is no excuse for a 100% mark up and to be denied money back. Be WARNED!!!

The worst service ever. They don't return your calls and the facility is poorly kept. There is…read morebarely any air conditioning in the climate control units. If you value your belongings Do Not Use This Facility!!!

What an amazing experience ! Nick owner of DP coordinated a fantastic move. Imagine TWO 26 foot…read moretrucks of precious delicate furniture, antiques, crystal & china arriving in perfect condition ! The crew Joshua, Jonathan, Jaxson & DJ treated everything as though they were moving cartons of eggs. They were so polite kind & considerate. We worked together for two full days. Their attitude was always positive. I was SUPER nervous that something precious to me would get damaged in such a move. Everything arrived in perfect condition. The pricing although not the least expensive of the (4) movers we interviewed, was reasonable & fair. Nick, thank you for sending us such a wonderful moving team ! So refreshing to find people who still take pride in their work & keep their word. DP moving & storage deserves 10 stars ! We would use you again & recommend you to everyone !

Here's an important update on my last review. During a big move like ours, issues came out like…read morelost pieces or damage to a drawer. We called Nick the business owner and he sent William to repair and restore the damaged furniture. His service after the move is awesome, you can tell that customer satisfaction is very important to him, very rare nowadays. Impressive!!

This "Go Store it" storage is absolutely the worst storage company we have ever worked with! No one…read moremans the office, no one patrols the grounds or unit spaces. Open access to anyone. Only way to communicate with this company if via email. No live persons on phone numbers!!! Do not use this company!! Used to be owned by a family business prices have more than doubled on our small unit. NOTE: Snapbox has sold out to "Go Store it" who is the absolute worst. Do not store anything of value here! Customer service is also terrible.

It used to be a very good place to store. It is clean and well-ordered but not even close to as…read moresecure as it could be. All the units are open on the top with only a thin mesh screen as a ceiling which any thief could easily pull back and gain access to the unit. I feel sure this has happened. My main complaint is with the crippling price increases. When it changed hands they immediately raised the prices significantly. Now, only a few months later they are raising them again! And these are not small price increases. Of course this effects their good, long-time customers the most as new people are offered a deal, but those faithful customers who really pay the bills are shafted again and again. So I am looking for a new place now. Can't do business with these people.

I rented a storage unit at Farrell after relocating from New Jersey. The reservation process was…read moreeasy and I got a great deal on a first floor unit. When I arrived, the check-in process was easy and quick and my unit was clean and ready to go. Not only is this storage facility clean and very secure (2 points of entry required), but they prorate your rental charges depending on when you start and when you move out (which is a nice change from the traditional storage unit model). Highly recommend if you need a storage unit in the Port. St. Lucie area!

Excellent service! Very well maintained facility. Would highly recommend to anyone needing storage…read morespace in this area.

Been 2 days waiting for my pod since the driver apparently canceled it for me when I had to…read morereschedule. Then they charged me 600$ for a cancellation and don't know how it happened. Not to mention the fact that it is costing me 150$ a day to hold up parking spots in my neighborhood for the pod to sit in while I load it. Now I have to take more time out of my life to go down there tomorrow to speak to a manger to hopefully get this resolved.

i used pods the worst storage and moving people ever. they overbill you, lie to you and have…read moreterrible customer service. you cannot get them on the phone. read all the facebook and bbb reviews for yourself and do not use them. go with red rovers, great. they answer the phone unlike pods who only want your money!

We stopped by to pick up supplies for our move and to ask questions about U-Haul's services. The…read moremanager, Blake Angle, was extremely helpful, friendly, and answered all of our questions. One thing that is vital to whether or not I'll use an establishment again, is Customer Service - yes, that is in caps specifically because it is so important to me. My partner and I were both asking questions and I was really impressed by the way that when he responded he made a point of including both of us in his answer with great eye contact and the feeling that he really cared that we walk out with all of the information we needed. Also, the fact that the office was clean, well organized, and well stocked made this an incredible experience for us. We've already recommended them to friends and family for their needs as well. THANK YOU!

Terrible customer service and don't bother renting a uhaul from them as they do t have a battery…read morefor their trucks!

Great service and fast... the people inside are super nice and helpful... they seem to always be…read morelooking to save the customers money. I highly recommend this place

I found Ekonomy Self Storage on the U-haul website and this was the closest location to my home. I…read moreneeded packing supplies as well as furniture pads on the day of our move so I made multiple visits to this location. Each time Blake was professional, friendly and made a point to carry my items out to my car for me. EXCELLENT customer service. I recommend them for all of your packing supply needs. Great job, Blake! :)