This review is not about the facility itself but rather how they are not the best neighbor. They…read morehave massive amounts of invasive plants/trees/vines that grow over the concrete wall between our properties. In 7 years I have only asked one other time for it to be cut back but this time I have been completely ignored for months on end and through 3 managers. My backyard ONLY has palms and turf to ensure easy maintenance but I have now had to purchase 2 leafs blower/vaccs, rakes, pole saw, large tree trimming loppers, etc. since my yard is constantly filled with leaves as is my pool. Post storms is an absolute disaster that I have let go for years though it has cost many hours of labor and hired help to clean up mess from the other side of the wall. Any sort of acknowledgement would be nice but since it's behind their buildings, and obviously a me problem, I can't imagine I'll get a response until I drop off an invoice for the supplies and my hours of labor to clean it up myself this weekend.

Kudos to John for his excellent customer service! He is a man that does the right thing ....because…read moreit's the "right thing"!

It's amazing this storage facility only has one review so far; and from Dec 2022. Very organized…read moreinside. The property manager, John, showed me around and I was able to view two of the storage units I was interested in. The units are of high quality and very clean inside the units also. I have to give a shout-out to John, because he went out of his way to explain everything as well as helped another customer with a quick request. He also showed me around the place, not just the units, but also the rental trucks, dollies, and I even took pictures of the accessories that I would need for my move. Now, let's talk about how much great value this place brings to storage facilities. On their website you can get really great prices. When I compare their prices to other storage facilities, they came up the winner every time. Not sure why anyone would want to go elsewhere, if they did some research. Highly recommended

The building manager was not present in the office, there were 4 to 5 customers who appeared…read morelooking to handle their business, but there was no type of management to be found. The wait time is usually 30 to 45 minutes long, would not recommend.

The staff here are always so helpful and polite. I'm sure we all had experiences with storage…read morefacilities that suck, but this place is clean, cool, easy, affordable. Willis checked me in yesterday, what a nice gentleman. Your storage runs just got a little easier

I've been here since 2018 only late 1 time due to covid, I asked for a reversal of the late fee and…read morethey refused. Most companies give you a one time courticy but not these guys. I just let it go. However, the next two negative experiences have motivated me to take my business elsewhere. I'm an honest person who doesn't stand for being ripped off. I went to my storage with my key, the guy saw me struggling on the camera and came with WD to spray the lock but I accidentally bent the key. He tried to say it was the wrong key and tried to get me to have them cut the lock and buy a new one. I went home got my second key an exact replica of the one he said was t their key and opened it no problem. I Wasn't happy with the attempt to rip me off but I let that go. Now after updating my credit card info last month they say I was no longer on auto pay and charged me a late fee this month saying I canceled autopay which I did not. Total lie. I'm leaving this month and saving money so thank you and your corporate greed as it has motivated me to move to a more convenient spot and save $. Yay! It will more than make up for the rip off of which they will not get a second chance. At least not from me. Best if luck to those of you considering this place or already in the hands of their greedy grip.

Excelente customer service , clean and safe storage unit , prices are very good and the best part…read moreis the fact that you get a human not a machine to help you set up your account and help you with anything you need .

I was looking for a new storage unit and was unsure of which size to choose, taking several days to…read moredecide during a time of comparison shopping with other storage companies, and the office rep Cody was very patient with me and bent over backwards trying to help me. The man deserves a raise!

Title: Exceptional Storage Experience at Extra Space Storage in Pompano Beach, FL…read more Rating: (5/5) I recently had the pleasure of storing my belongings at Extra Space Storage on Sample Rd in Pompano Beach, FL, and I couldn't be happier with the experience. From the moment I arrived, it was evident that this facility stands out in terms of management, amenities, and overall quality. First and foremost, the manager at Extra Space Storage is truly outstanding. Their expertise in storage management is apparent, but what sets them apart is their exceptional approach to all aspects of the facility. They ensure a smooth and efficient process for renting, accessing, and managing your storage unit. Their attention to detail, friendly demeanor, and willingness to assist with any inquiries or concerns make them a standout professional. Speaking of the facility itself, it is top-notch in every way. The units are spacious, well-maintained, and provide ample room for all storage needs. Whether you're storing household items, furniture, RVs, boats, or anything else, Extra Space Storage has you covered. The facility is designed to accommodate a variety of storage requirements, and they offer a range of unit sizes to suit individual needs. The staff members at Extra Space Storage are fantastic. They are friendly, knowledgeable, and always ready to lend a helping hand. They go above and beyond to ensure that you have a positive experience and feel confident in the security and accessibility of your stored belongings. It's reassuring to know that there is a dedicated team on-site to address any concerns or provide assistance whenever needed. The location of Extra Space Storage on Sample Rd is convenient and easily accessible. Whether you're a local resident or visiting the area, you'll appreciate the facility's strategic placement. It's easy to find and offers hassle-free access, allowing you to retrieve or store your items without any unnecessary challenges. Lastly, the community of fellow storagers adds to the overall positive atmosphere. Interacting with other individuals who are also utilizing Extra Space Storage creates a sense of camaraderie and provides an opportunity to exchange storage tips and recommendations. In conclusion, I highly recommend Extra Space Storage on Sample Rd in Pompano Beach, FL, for all your storage needs. The exceptional manager, great facilities, friendly staff, convenient location, and the ability to store a wide range of items make it the ideal choice. Whether you require short-term or long-term storage, Extra Space Storage will exceed your expectations.

We just want to drop a full review to let you know of the Service of Excellence provided to the…read moretenants at Station Square. The property looks pristine, the office looks always clean, as well as the Building 8 AC. Bathrooms are always hygienically taken care of and never missing basic supplies We have been a tenant over here for a long while, even way before Storage Post and Extra Space, so we do need to express our most sincere appreciation for the terrific job that Donnell, and now Carol, are doing as Team! From time to time on our way in and or out, we have the pleasure meeting other tenants and when asking them about their experience here we only hear great compliments about the Team. On all of those many years under either Storage Post or now Extra Space we did not hear a single negative comment about it. Donnell and now Carol are doing a superb jot on behalf of the property, treating it like their own. This is a rewarding achievement to any Management company and or owner. They do abide by the Extra Space Management policies and procedures and do convey them with great professionalism. Their enthusiasm is very real and truly visible. Their attention to detail is precious, and their smile quite contagious. The Team do deserve a huge pat in the back, leaving "extra space" for more compliments! Thank you so much Donnell, and Carol, for the way in which both treated us along the way. We are happy to be here! We do feel at home! Yours very sincerely, Sam

Everything went smoothly every time I've rented here. Staff is friendly and helpful. I was able to…read morepick up the truck at the time I needed before hours and made it very helpful

Great place to rent a cargo van, highly efficient and very helpfull. Have rented twice with no…read moreproblems. Highly satisfied!!

So new and clean...The girls at the front desk are terrific...very helpful…read more I would recommend this place to anyone looking for a good storage unit

BEWARE OF BREAK-INS. This facility uses round key locks. The facility's manager has the master…read morekey. There is a problem with security at this location. I suspected that my unit was broken into, and the individual locked the unit after opening it. This is what thieves and cons do in Broward County, FL. This is done because the thief doesn't want to show forced entry on the lock. Anyway, since only the facility has the master key, it means that an employee there broke into my unit. People are desperate these days. Thieves are attracted to storage facilities. I would venture to say that a lot of these workers at these facilities are actually thieves. When questioned about this the first time I suspected, the manager became defensive. When I moved my belongings in, this manager told me there were cameras in all the hallways. This turned out to be a bold faces lie. "Scratch a liar and find a thief". Move or get a second lock. Staff is dishonest; liars, breaking into units and will steal.

I have had a storage unit here for over a year. Every time I had an issue or question the staff…read morealways helped. The staff here is amazing! I can tell customer service is top priority! Brandi, is always there to help.

3rd floor Pompano location was infested with cockroaches. Brandy the manger denied they had a…read moreproblem initially. Then I was finally told they'd fumigate. I asked to speak with the manager several times but was always told he wasn't on site. We vacated the unit today as there are still cockroaches on that floor. We threw most of our items away as didn't want to bring them into our home.

For a storage unit this is by far the nicest one I've ever experienced. And the people that work…read morethere are fairly helpful. Definitely a great location five stars.

Hi, I recently inquired about rent prices and spoke with a…read moregirl at the desk who was extremely rude, unprofessional, and gave me false information about the pricing. Later, when I called customer service, I received the correct details and was able to sign in over the phone. Since I did not sign in with her directly, I feel she has been acting hostile toward me ever since. Every time I come to the unit, she tries to create problems. For example, yesterday after work I stopped by to pick up some clothes. My T-shirt was dirty, so I quickly changed inside the unit, not realizing that this was not allowed. Instead of addressing me directly and professionally, she started screaming loudly across the floor, saying "No, no, you can't change here!" while I was on the phone. She then pointed at me and said, "You, you, you--I will terminate your contract!" This was unnecessary and very disrespectful. I want to make it clear that I have no issue following the rules. If she had spoken to me politely, I would have respected and complied immediately. However, the way she shouted and attempted to embarrass me in public was unacceptable. From the first day, her behavior has been unprofessional--she lied about prices, constantly talks on her phone with AirPods in, and looks at me in a hostile way. I do not know why she has a personal issue with me, as I have always remained calm and respectful, but her conduct makes me uncomfortable to even come to the unit. I kindly ask that this matter be addressed. Staff members should treat clients with professionalism and respect, not hostility. Please speak with her or take appropriate action, because the way she has behaved is not acceptable for a place of business. Thank you for your attention to this matter.tomorrow I'll go get her name and make claim here and to the customer service in the phone .