I had a very positive experience checking into this storage facility. Adam, the assistant manager,…read morewas friendly, helpful, and professional. The facility itself is clean and seems safe and secure.

Smooth process and Jordan was friendly and helpful getting me in the unit I needed. They also have…read morethe best prices that I found!

Ashley helped us so much!! She held a level of customer service that is lacking with so many other…read morestorage facilities!! She definitely delivered service with a smile! Ashley was very professional and courteous towards us and the people in front of us!! Excellent customer service!!

Thieves run this place. Had my locks drilled on by someone and the only thing that saved my stuff…read morewas a barrel lock they couldn't pick. My unit has two cameras pointed right at it and they couldn't find anyone tampering with my locks. Police came and saw locks were drilled and took report, but low and behold the video tapes they wouldn't let me see w/o police there, I still haven't seen them. Manager quit and there was nobody for days to answer ?'s Corruption at it's best. Homeless live in empty units without fear and Mgmt. knows this. Talked to another renter there I got to know through the yrs. of renting spot right after i found my unit compromised and he said hes already had his things stolen from unit and is moving ASAP. DON'T RENT FROM THIS PLACE...!

I wanted to cancel my rental because I didn't need it anymore, and Tracy here was fabulous! I…read moredidn't expect it to be as easy as it was, and she was incredibly polite and greeted me with a smile. Wonderful customer service from Tracy! Made my rainy day better!

I wish I could give them a zero they are rip off when you sign up and you're signing for a fee…read more That's not the fee that they will charge you charge you two months later! They went from me paying $119 for a unit to now charging me $325 for the same unit. They Demand insurance that you have to pay them $20 a month. They're now charging me $35 a month they don't even know what I have in the unit they are ripped off do not go here ever. No one is Ever at the office you will be leaving messages like I have for the past 4 times. They say "we care about your business" but THEY DO NOT!!

Wouldn't leave a review at all, this place is so bad. Family rented a short term unit while their…read morehouse was on sale. Moved their household here with two units. What they were not told is the alarms didn't work, something that was included as part of the price. A selling point. The lock was picked, had scratches on the back. And their electronics and personal identity papers stolen. Stor All knew of the problem, didn't mention it to them and denied their insurance claims because there "wasn't signs of forced entry" because the lock was picked and there wasn't forced entry. Stay away from these fraudsters! No alarms and lock pickers on the premises. You expect security in a climate controlled unit and it was not there and they knew, should not have rented a unit if the alarms don't work. No one wants their stuff stolen and the rates are not cheap. Go to facebook and read the I am Dixie Hyw (official) posts about this place. So many breakins that the police think it is an inside job. No cameras, no alarms, no security fo your stuff.

Storage facilities are kinda hot and miss but this one has all the positive things you are looking…read morefor. Manager was knowledgeable friendly and helpful. Unit was clean and security was good. No worries that I could see. Clean well run place Thank you for helping resolve a moving headache!

I. Was. Very. Impressed. With. The. Lady. Attending. The. Office. Her. Name. Was. Ms. Venetta…read more She. Took. Us. Around. Trying. To. Get. Us. A. Extra. Large. Temperature. Controlled. Storage. Unit. However. We. Did. Not. Find. A. Vacant. Pme. But. I. Was. Pleased. With. Her. I. Just. Was. Sorry. We. Were. Not. Able. To. Do. Business. God. Bless. Her. However. She. Was. Great. She. Gets. 5. Stars. From. Me

Here we go with the LACK OF CUSTOMER SERVICE ! I went to access my unit today only to find the lock…read morehad been changed without my permission. Went to the front office to ask why, only to find that there is NO one there, per usual. I have called several times leaving messages that it was urgent. But here I am 2 hours later waiting on someone to call me back. *When I do finally get in my unit and if ANYTHING is missing or broken I want my money ! No questions asked. I didn't change my lock nor did I ask anyone else to change it.* And another thing... how did my bill go from $103.00 ($83.00 rental +$20 insurance) to $130.00 ($110.00 rental + $20.00 insurance) .That was hell of a jump, No notice or anything. But for what though ? The gate is always broken and standing open and there is no one there to help if something comes up. So, I ask again, what is the increase for ? What did you make better ?

This is the BEST Locally owned mini storage facility in the south end of town. Good people who…read moretake care of your CRAP!

Shetler-Derby Moving and Storage was the worst moving company I have ever dealt with and we are…read morestill dealing with the ramifications of their work. It was a bad enough experience that I struggle with where to start or how to express how negative the experience was. I will go point by point to keep things organized: Professionalism. This is, I believe, the root cause of the issues afflicting Shetler-Derby's ability to provide any kind of service to a customer. From their customer service to their moving teams, there is not a professional mover that works for that company. The team leader for their moving team was named Melvin (last name unknown) who refused to do an inventory, expressed within 10 minutes of being in my home that he did not agree with the weight estimate he was provided (he assumed we had 16000 lbs. of items to be moved even though Shetler-Derby's estimator estimated 11000 lbs. - it ended up being 12000 lbs. even counting the weight of the wooden crates), worked extremely slowly, and refused to take a lunch break even though he and his team took about eight smoke breaks per moving day. He did not know how military moves work and said that I was the one who was in the wrong for enforcing a strict inventory upon him. He went so far as to say that the high-value items inventory can only be ten items long because the form only had ten entry spaces - only after argument did he accept the fact that I can own more than ten high-value items. Once he realized I wasn't going to budge on completing an inventory, he had to step outside so he did not "get into it with me". Their customer service, while presenting a veneer or professionalism and support, did not actually have any power and was not truly helpful. I received communications from them prior to the move and asked several questions that went unanswered. During the move when everything was going wrong, they said they would attempt to fix things and would reach back out - I did not hear from them again. While both Melvin and their customer support agents made mistakes and were unprofessional, I believe that their company culture is not one that supports their workers or cares about their customers. At least for military moves, it felt like their business model was to put as little into a military move as possible so they could extract as much money from the system as they can. The problem with Shelter-Derby must be much bigger than this one move for this one move to go the way it did. Manning and Equipping. Shelter-Derby undermanned our move by sending only two movers. On day two of the move, after they had not gotten enough done on day one, Melvin approached me to ask if they could go past the deadline for the move. I told them that would seriously inconvenience my family and that I was not OK with it. He said he would do what he could and continued to slowly and ineffectually pack my belongings. On day 3, he did not even bring any help - it was just Melvin tasked to pack up half of our house in a single day. From the equipment standpoint, Shetler-Derby did not bring any tools other than a hand-truck. They had to use my tools for any required disassembly - they did not even bring a screwdriver. They also had to use a box cutter and tape to make a king-sized mattress cover out of two twin-sized mattress covers. Packing Skill. As we have unpacked our HHGs we have found many broken items, inconsiderately packed items, and rotting food items that were inadvertently wrapped in paper and thrown in a box. Items of sentimental value in particular (childrens paintings on canvas, heirloom blankets, etc.) seemed to fair particularly poorly. We even had our own personal hand truck that is just completely missing, likely because they confused with their own or assumed it belonged to their company. This issue seems to have been compounded by the team of ten that showed up on the last day - they were moving quickly and with little care or regard for the well-being of our household goods. Phasing of the Packout. Starting on day one, as they packed a box they loaded it into the truck. Even in the middle of a rainstorm. When I brought up that they were supposed to box everything up, inventory the boxes with me so I know how many we should expect on the back end, and then load everything into the truck after we agreed upon the inventory they simply said that is not how they do things. On the backend, I even discovered that they did not apply stickers to all boxes and belongings - several belongings had multiple stickers with one item having three stickers on it alone. Two of those stickers, on the inventory sheet, said they were for a packed box. I am relying on my photographic inventory of my house to ensure that all of our household goods arrived - so far it appears that most have, but it is hard to be sure. If you can afford to hire a different company or simply pack your belongings yourself, I would do that before I would hire Shetler-Derby.

This business is completely unethical. After our move, multiple items were damaged and several were…read moremissing. They will not return calls and denied a loss prevention claim stating they are not responsible for damaged items or when there is no proof that the item was in their possession. It's a shame that they are still in business. Don't hire them!