My mom & I had a great experience today with Zach. He was beyond helpful. He informed us on any…read morequestions we had. Very knowledgeable, friendly & professional. Definitely recommend. The office smelled really good, felt comfortable & clean.

Gloria was amazing. She explained everything so clearly and checked in to make sure we understood,…read morewalked us to our unit, and then demonstrated how to close it properly when we asked about it. She explained all the security features and just really had us feeling good about having our things here.

Very fast service very informative made sure the size and location where correct fo my movers it…read morecouldn't have been easier to rent storage. The guy and the girl I spoke with with great!

From the owner: Store your belongings at Extra Space Storage on 5420 Valley Station Rd in Louisville, KY today. Our…read morelarge selection of storage units, Business Storage, Moving Boxes, Self Storage, Online Payments, Packing & Moving Supplies, 5x5 Storage Units, 5x10 Storage Units, 5x15 Storage Units, 10x10 Storage Units, 10x15 Storage Units, 10x20 Storage Units, 10x25 Storage Units, 10x30 Storage Units, Moving Carts, Climate-Controlled Storage, Deliveries Accepted, Drive-Up Access Storage, Electronic Gate Access, Car Storage, Motorcycle Storage, Outdoor Vehicle Storage, Overnight Security Monitoring, Kiosk, Wide Drive Aisles, Military Discount, RV Storage, Indoor Vehicle Storage, Video Surveillance, Manager On-Site and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility.

Ashley helped us so much!! She held a level of customer service that is lacking with so many other…read morestorage facilities!! She definitely delivered service with a smile! Ashley was very professional and courteous towards us and the people in front of us!! Excellent customer service!!

Thieves run this place. Had my locks drilled on by someone and the only thing that saved my stuff…read morewas a barrel lock they couldn't pick. My unit has two cameras pointed right at it and they couldn't find anyone tampering with my locks. Police came and saw locks were drilled and took report, but low and behold the video tapes they wouldn't let me see w/o police there, I still haven't seen them. Manager quit and there was nobody for days to answer ?'s Corruption at it's best. Homeless live in empty units without fear and Mgmt. knows this. Talked to another renter there I got to know through the yrs. of renting spot right after i found my unit compromised and he said hes already had his things stolen from unit and is moving ASAP. DON'T RENT FROM THIS PLACE...!

I wish I could give them a zero they are rip off when you sign up and you're signing for a fee…read more That's not the fee that they will charge you charge you two months later! They went from me paying $119 for a unit to now charging me $325 for the same unit. They Demand insurance that you have to pay them $20 a month. They're now charging me $35 a month they don't even know what I have in the unit they are ripped off do not go here ever. No one is Ever at the office you will be leaving messages like I have for the past 4 times. They say "we care about your business" but THEY DO NOT!!

Ghost you after u sign contract, no one is ever in the office, stopped there 8x in 3 days called…read moreand after 5 people you finally get a VM to leave a message that never gets returned . 5 calls 3 VM no call back. No customer service. Go somewhere else!

Wouldn't leave a review at all, this place is so bad. Family rented a short term unit while their…read morehouse was on sale. Moved their household here with two units. What they were not told is the alarms didn't work, something that was included as part of the price. A selling point. The lock was picked, had scratches on the back. And their electronics and personal identity papers stolen. Stor All knew of the problem, didn't mention it to them and denied their insurance claims because there "wasn't signs of forced entry" because the lock was picked and there wasn't forced entry. Stay away from these fraudsters! No alarms and lock pickers on the premises. You expect security in a climate controlled unit and it was not there and they knew, should not have rented a unit if the alarms don't work. No one wants their stuff stolen and the rates are not cheap. Go to facebook and read the I am Dixie Hyw (official) posts about this place. So many breakins that the police think it is an inside job. No cameras, no alarms, no security fo your stuff.

Storage facilities are kinda hot and miss but this one has all the positive things you are looking…read morefor. Manager was knowledgeable friendly and helpful. Unit was clean and security was good. No worries that I could see. Clean well run place Thank you for helping resolve a moving headache!

If I had my way they wouldn't get a star !!! NEVER ! And I do mean NEVER rent from this storage…read more!!! The customer service sucks and it's not a truly secure facility ! My unit was broken into twice in a week ! It's suppose to have video surveillance, but not on the isle that I'm on and there's also a blind spot ! I honestly believe it's an inside job ! The gate isn't properly maintained so it's always broken and open for anyone to have access to the property without a gate code or anything. Not cool. They have the audacity to raise the rate ! For what ? It couldn't be for the nonexistent security !

I. Was. Very. Impressed. With. The. Lady. Attending. The. Office. Her. Name. Was. Ms. Venetta…read more She. Took. Us. Around. Trying. To. Get. Us. A. Extra. Large. Temperature. Controlled. Storage. Unit. However. We. Did. Not. Find. A. Vacant. Pme. But. I. Was. Pleased. With. Her. I. Just. Was. Sorry. We. Were. Not. Able. To. Do. Business. God. Bless. Her. However. She. Was. Great. She. Gets. 5. Stars. From. Me

This is the BEST Locally owned mini storage facility in the south end of town. Good people who…read moretake care of your CRAP!

Shetler-Derby Moving and Storage was the worst moving company I have ever dealt with and we are…read morestill dealing with the ramifications of their work. It was a bad enough experience that I struggle with where to start or how to express how negative the experience was. I will go point by point to keep things organized: Professionalism. This is, I believe, the root cause of the issues afflicting Shetler-Derby's ability to provide any kind of service to a customer. From their customer service to their moving teams, there is not a professional mover that works for that company. The team leader for their moving team was named Melvin (last name unknown) who refused to do an inventory, expressed within 10 minutes of being in my home that he did not agree with the weight estimate he was provided (he assumed we had 16000 lbs. of items to be moved even though Shetler-Derby's estimator estimated 11000 lbs. - it ended up being 12000 lbs. even counting the weight of the wooden crates), worked extremely slowly, and refused to take a lunch break even though he and his team took about eight smoke breaks per moving day. He did not know how military moves work and said that I was the one who was in the wrong for enforcing a strict inventory upon him. He went so far as to say that the high-value items inventory can only be ten items long because the form only had ten entry spaces - only after argument did he accept the fact that I can own more than ten high-value items. Once he realized I wasn't going to budge on completing an inventory, he had to step outside so he did not "get into it with me". Their customer service, while presenting a veneer or professionalism and support, did not actually have any power and was not truly helpful. I received communications from them prior to the move and asked several questions that went unanswered. During the move when everything was going wrong, they said they would attempt to fix things and would reach back out - I did not hear from them again. While both Melvin and their customer support agents made mistakes and were unprofessional, I believe that their company culture is not one that supports their workers or cares about their customers. At least for military moves, it felt like their business model was to put as little into a military move as possible so they could extract as much money from the system as they can. The problem with Shelter-Derby must be much bigger than this one move for this one move to go the way it did. Manning and Equipping. Shelter-Derby undermanned our move by sending only two movers. On day two of the move, after they had not gotten enough done on day one, Melvin approached me to ask if they could go past the deadline for the move. I told them that would seriously inconvenience my family and that I was not OK with it. He said he would do what he could and continued to slowly and ineffectually pack my belongings. On day 3, he did not even bring any help - it was just Melvin tasked to pack up half of our house in a single day. From the equipment standpoint, Shetler-Derby did not bring any tools other than a hand-truck. They had to use my tools for any required disassembly - they did not even bring a screwdriver. They also had to use a box cutter and tape to make a king-sized mattress cover out of two twin-sized mattress covers. Packing Skill. As we have unpacked our HHGs we have found many broken items, inconsiderately packed items, and rotting food items that were inadvertently wrapped in paper and thrown in a box. Items of sentimental value in particular (childrens paintings on canvas, heirloom blankets, etc.) seemed to fair particularly poorly. We even had our own personal hand truck that is just completely missing, likely because they confused with their own or assumed it belonged to their company. This issue seems to have been compounded by the team of ten that showed up on the last day - they were moving quickly and with little care or regard for the well-being of our household goods. Phasing of the Packout. Starting on day one, as they packed a box they loaded it into the truck. Even in the middle of a rainstorm. When I brought up that they were supposed to box everything up, inventory the boxes with me so I know how many we should expect on the back end, and then load everything into the truck after we agreed upon the inventory they simply said that is not how they do things. On the backend, I even discovered that they did not apply stickers to all boxes and belongings - several belongings had multiple stickers with one item having three stickers on it alone. Two of those stickers, on the inventory sheet, said they were for a packed box. I am relying on my photographic inventory of my house to ensure that all of our household goods arrived - so far it appears that most have, but it is hard to be sure. If you can afford to hire a different company or simply pack your belongings yourself, I would do that before I would hire Shetler-Derby.

This business is completely unethical. After our move, multiple items were damaged and several were…read moremissing. They will not return calls and denied a loss prevention claim stating they are not responsible for damaged items or when there is no proof that the item was in their possession. It's a shame that they are still in business. Don't hire them!

Pack Mule Moving was truly one of the best moving experiences I have ever had, and I have moved…read moremany times. Brandon (the owner) was exceptionally communicative and helpful, and he answered every single time that we called. Brandon came to our apartment and did an assessment of what was needed for our move. The day of the move, the team of four (Jeremiah, Andrew, Dustin, and Alain) arrived on time and got straight to work. They were very punctual, respectful, careful, hard-working, communicative, polite, and they were all around a great moving team. The team knew how to work together effectively. I could tell this team was well-trained and each person had a specific role that made the day run smoothly, which was beneficial as we had a TON of stuff and were moving from a third-floor apartment. The team took a very short lunch break, but they were there to work and never lollygagged. Jeremiah and Andrew from the original team drove the 9 hours and moved everything into my new place. They were again timely and very communicative about their arrival. In addition to their care for my personal belongings, they took the time to ensure the furniture was placed exactly where I wanted and even let me try a few different configurations in the bedroom. They were GREAT guys and I enjoyed having conversations with them throughout the move process. They were very personable and while the whole team was fantastic, they were clearly the team leaders. One of Pack Mule Movers biggest strengths include their disassembly and reassembly of furniture items. I am VERY type A person and have never trusted movers to take apart furniture, then store/transport tiny screws, and put furniture items back together. I quickly realized Jeremiah's system was very organized. He knew exactly where everything was whenever it came to reassembly at the new location. It was amazingly STRESS FREE on my end. There are three miniscule inconveniences that I faced throughout the move. The biggest downside was to avoid an additional fee, payment was limited to apps (Zelle, Cashapp, and Venmo). This made it harder for me to navigate; however, Brandon was very understanding with the issues I had making the deposit. The second challenge was how fast the moving team departed to get to my new place. Traveling 9 hours by myself was difficult in the time they proposed; however, they were very flexible, and we worked out an alternate timeline that allowed me to get some sleep. The final small unfortunate issue was the front glass pane on my curio was cracked during transit; however, Brandon offered a very fair refund for me to have the glass repaired. All of my other belongings arrived in great condition. All in all, I have dealt with many terrible movers, but that was not my experience with Pack Mule Moving and I would absolutely use them again. They may be more expensive than other movers in the area, but they are absolutely worth the extra cost.

They helped me move last month and did an excellent job. There were 3 stops for the truck to make,…read moreand there was no furniture or boxes lost or items broken during the entire process. They actually finished sooner than the estimate which allowed me to pay even less than I was quoted. Highly recommend.