Not only are the prices outrageous, they don't have employees. Therefore, your unit isn't being…read moremonitored. They say the price is for staff reviewing cameras, but there isn't a staff to do so. Additionally, I was purchasing a storage unit online for over $150 less than the walk up rate. The manager said she would match the amount and requested I let the manager use it as a teaching moment for the brand new employee she was training. Well, the new employee forgot to match the online rate and the manager refused to fix the problem. Not to mention, it took three weeks for a response. We are moving out our two units, as we can't be guaranteed protection of our belongings or trust the integrity of staff.

I've rented too many storages in too many places and I've never been treated even close to what I…read moreexperienced with Nancy on Strawberry Lane I don't know her last name but she was by far the most helpful knowledgeable employee I've encountered... above and beyond helpful and went out of her way even though she probably had other work to do that's what got me the most she made me and my family field number one until we got settled .. being in the work force myself if I owned a business she be the first one I would hire... As long as she's there I won't be renting any storage anywhere else sincerely One satisfied customer

I recently found myself in need of some extra storage space -- 100+ year old house with no…read morebasement, no garage, and only a tiny shed for a lawnmower meant that there was no place to stash items like my off-season Christmas decorations. After doing a quick search, I came across Spring Street Self Storage. It is convenient to those living in the Highlands, Clifton, and Butchertown neighborhoods and is easy to find -- on Spring Street. I called in advance to confirm the prices and sizes of units, and Clare in the office was so upbeat and professional on the phone. I then swung by one day during office hours to check the place out and possibly get a unit. In person, Clare was just as pleasant as on the phone. She explained what they had available and I went by to check a place out. As she and I walked down a row to check the units out, we passed one unit where a lady was in grabbing some of her things. Clare chit-chatted briefly with her, giving me the distinct impression that this place actually takes an interest in those renting from them and wants to do an exceptional job. My unit was just the right size and was impeccably clean. I bought a lock, signed the contract, and began moving things in that same day. It has been such an easy process that I wonder why I never got a storage unit sooner! If you need some extra space and want a locally-owned self-storage location that goes above and beyond, check out Spring Street Self Storage for your needs. Like me, I think you might just find a new favorite place!

Ok, don't hate me, but I'm a big fan of reading reviews on places, but don't dedicate much time to…read morewriting them...I know, I know...shameful. But this place was so fantastic I had to take the time to share my experience. I had the distinct pleasure of working with Claire, who is dynamite, by the way. I had called ahead with the type of space I needed, she was awesome and accommodating. I called ahead again the day I went to pick up keys, and she had already printed off everything and was ready to go. She taped her business card to the key cards (which I really thought was genius) and walked me through the unit I was interested in. The whole property was very clean, well-maintained, and safe. Security cameras are EVERYWHERE. I've never used a storage unit before but I had images of Storage Wars in my brain, overpacked and creepy. Not at all what's going on there. They take a lot of pride in keeping their grounds safe and clean. I was very impressed. If you need to store stuff, even temporarily, do it here. Ask for Claire, you will fall in love with her and their property, just like I did!!

I've been here for 10 years and I have the biggest problem getting the gate code to get into the…read morestorages they make me sit here like I'm stupid after they took the payment out of my account they just worried about the money not worried about giving clients the code to get in it's 7 am Amd I'm sittin here again with no gate code! Run away!

Rita was very helpful with the size of unite I needed.The unite was very clean.Will do business…read morewith them again

Andy Schmitt is owner of English Station Mini-Storage in Middletown and he went above and beyond to…read morefind the best size unit he had to accommodate my storage needs. The unit was perfect with shelving units making access to it easy with overhead doors on either side of the unit, a step ladder to reach the top shelf and overhead lighting for night access. The area was camera monitored and code accessed. Free single use of a rental truck too! Price was excellent for what I got. He had excellent follow-up when I text him with questions throughout my use of the storage unit. Highly recommend.

Andy Schmitt, manager and owner, and couldn't have been more helpful! He was so easy to work with,…read morekind and prompt! The place is absolutely pristine and security is on point! We did not know how long we would need to rent because we were selling our house. Great first two months special. Super fast at returning the deposit. Would **highly** recommend!

Of all the storage places I've used over the years, The Storage Project on Cooper Chapel Road was…read moreby far the best! They have amazing customer service and are incredibly friendly and helpful. The place is very clean. Their prices are low. If you're looking for a place to store your stuff- they are the best.

Great Assistant Manager. Awesome customer service…read more Super skilled. You won't regret it !!!! Also ...free water and red pens!!!!! Just saying.....

The people are friendly, understanding and very helpful. They helped me through a tough time and…read morewas very patient with me. I will never forget it and will forever be grateful. I would recommend using this facility if the need arises you won't regret it!!!

I was an on time paying customer for almost 2 years. Had their largest unit which was $235. When…read moreI move out, they want to be nasty because the lock was accidentally left on the unit threatening to charge me & said I put garbage in the dumpster, which was already so full the top wouldn't close. I was told the dumpster is for the employees only & it was in my paperwork from almost 2 years ago. I did not see a sign stating that on the dumpster, or I may have over looked it. With this place it doesn't matter if you've been a long time customer. I have a car that needs storage, I was going to use them again until today, I'll drive out a little further just so I don't have to use them again. Customer Service was non-existent.

Alexis was polite and very helpful. She answered all my questions and showed me several sizesread more

Very pleasant welcome. They are extremely COVID-19 aware and have great procedures in place to…read moreprotect everyone. The unit rented, 10x20 was very clean. The overall property is clean, organized and secure. Would recommend.

Nobody is ever on the premises And phone numbers…read moredisconnected. Its almost impossible to talk to someone at this facility.They also raise your rates alot!

Great Manager! Rented a small unit for a good price! It was in a very convenient location, easy…read moreaccess in off hours. Great customer service! Thanks, Amanda!