Wow. Just wow. Rick Wilson is like having a family member own a storage! He not only helped me in a…read morebig crunch after I sold my house quickly, he did it with me being in San Francisco! I was 2400 miles away and he made me feel so safe during the process. And, once the movers arrived, he emailed me and told me they were loading my storage. AND, I forgot to mention I would need a lock. A few days later, I started imagining my beloved possessions were gone as I knew the movers didn't think about a lock. I never asked them to! I was so frantic about getting my things out of the basement and into a storage within 24 hours. I emailed Rick yesterday and asked if my storage was secure. He said he put a lock on it for me and has the key at the desk for when I come back to sort through things in February. He did this without me asking. No one does that without asking for payment. I truly couldn't believe it. Thank you, Rick. This company is super lucky to have you as the contact person.

From the owner: At Prime Storage, we know your Life Demands Space® - and you can find the space you need at Prime…read morein Louisville, KY. Our location on Mellwood Avenue features climate controlled storage units ranging in size from 5x5' closet-like spaces to 10x30' spaces that can fit a 4-bedroom house's worth of stuff. Looking to store a car, boat, or RV? We've got a space for that, too. Life is complicated, but storage shouldn't be. We make things easier for you - from our online bill pay and autopay options to our month-to-month leases, on-site carts and dollies, and moving supplies for sale. So treat yourself to more space by beginning your Prime Storage rental today!

Justin at Tri Village Self Storage is awesome. He actually listens, works hard, and always makes…read moresure you're taken care of. The place is super clean and feels really safe, and you can tell he puts a lot of pride into it. If you need a solid, stress-free spot to store your stuff, Tri Village is the place. Justin makes everything easy. Highly recommend.

Go anywhere but here. Everything is controlled by apps. The elevators (2) small ones didn't work…read morethe majority of the times I went to load and unload items from units. People needed to call the off site manager (his number was not readily available) who would tell you to hold your phone a certain way and walk 10 ft from the elevator and other ridiculous things. I was given a smaller unit than I had reserved and they didn't have a bigger one available. My movers were coming the next day so I had to take it. My furniture was smashed into the smaller unit and a great many pieces of furniture were damaged. This storage unit fiasco was one of the mosts stressful parts of my out of state move.

Great to work with. We store our boat and RV on site when they are not in use. The owners are super…read moreflexible and willing to help with anything. Absolutely love that they winterize on site too, super convenient.

Great service. Good price. I stored my pontoon boat in their building. They had their guy do…read morewinterization while I had it stored there

Good customer sevice, good selection, fair prices…read more Open 24-7. Office open every day of the week until around 6 or so. You'll get a personalized code to get your car in. They won't pro-rate if you move out early (I assume that's standard). My interactions with staff have all been very positive and helpful. They lent me a hand truck for a few days- no need to fill out paperwork. I don't believe the units are climate-controlled. But they appear to be decently insulated. They have a fence around the property and security cameras everywhere, so you can feel good about your property being safe. The website says they have a truck- but there isn't one at this location. The other location does have one. I assume you could get the truck if you needed to use it, you'd just have to schedule that early. Good selection of unit sizes. From as small as 5x5 to as large as 10x40 (I believe). All prices are online and they seem fair. They also have specials from time to time, so check the website first. Recommend!

This place is a dump. Water leak issues and poor maintenance.read more

CitySpace on Main Self Storage is a good place to get a storage unit. I've never personally had a…read moreunit here, but I helped a friend with theirs for several hours, and I thought CitySpace was great while I was there. It's a huge space (as most self storage locations are), but I found it easy to navigate. It's gated, and locked from within, so it seemed very secure. I helped my friend clean out her storage unit, organize everything, and dispose of many unwanted items. We had no issues pulling everything out of the unit, as the hallways are quite large. I really like that aspect of this location, because many other storage spaces I've been in have much more narrow hallway spaces, making it more difficult to move items in or out. I have also had experience with storage units where the doors are accessed from outside, so I like that in this location you have to enter through a gate, and then go into the building to access your unit. If you're looking to get a storage unit, I think CitySpace on Main Self Storage is a fine place to do it.

I've had a few storage units over the years for a variety of reasons, and I can say that CitySpace…read moreon Main is one of the nicest facilities I've seen. The storage units are inside and climate-controlled, which will be particularly nice when I have to get into my unit and move some stuff around in the winter and summer months. You can also pull your car into the facility to load and unload it -- again avoiding the high heat, cold, sleet, snow, rain, zombie apocalypse, what have you. The whole place is very clean, and the lady at the front desk has been nice and helpful. CitySpace is downtown and close to my home. Plus you can pay online. And I just learned that CitySpace also serves as a K-9 training center for the Louisville Police. Crazy stuff. The rental prices seem comparable, skewing a little high -- but again you get a lot of amenities for you and your stuff. The one thing I don't like is that I can't access my unit 24/7, but, then again, if I need into my unit at 3 a.m. something is likely very wrong ... or I've just procrastinated in some way.

Great Assistant Manager. Awesome customer service…read more Super skilled. You won't regret it !!!! Also ...free water and red pens!!!!! Just saying.....

great storage very clean and the staff was very friendly could not ask for a place.Great priceread more

I recently found myself in need of some extra storage space -- 100+ year old house with no…read morebasement, no garage, and only a tiny shed for a lawnmower meant that there was no place to stash items like my off-season Christmas decorations. After doing a quick search, I came across Spring Street Self Storage. It is convenient to those living in the Highlands, Clifton, and Butchertown neighborhoods and is easy to find -- on Spring Street. I called in advance to confirm the prices and sizes of units, and Clare in the office was so upbeat and professional on the phone. I then swung by one day during office hours to check the place out and possibly get a unit. In person, Clare was just as pleasant as on the phone. She explained what they had available and I went by to check a place out. As she and I walked down a row to check the units out, we passed one unit where a lady was in grabbing some of her things. Clare chit-chatted briefly with her, giving me the distinct impression that this place actually takes an interest in those renting from them and wants to do an exceptional job. My unit was just the right size and was impeccably clean. I bought a lock, signed the contract, and began moving things in that same day. It has been such an easy process that I wonder why I never got a storage unit sooner! If you need some extra space and want a locally-owned self-storage location that goes above and beyond, check out Spring Street Self Storage for your needs. Like me, I think you might just find a new favorite place!

Ok, don't hate me, but I'm a big fan of reading reviews on places, but don't dedicate much time to…read morewriting them...I know, I know...shameful. But this place was so fantastic I had to take the time to share my experience. I had the distinct pleasure of working with Claire, who is dynamite, by the way. I had called ahead with the type of space I needed, she was awesome and accommodating. I called ahead again the day I went to pick up keys, and she had already printed off everything and was ready to go. She taped her business card to the key cards (which I really thought was genius) and walked me through the unit I was interested in. The whole property was very clean, well-maintained, and safe. Security cameras are EVERYWHERE. I've never used a storage unit before but I had images of Storage Wars in my brain, overpacked and creepy. Not at all what's going on there. They take a lot of pride in keeping their grounds safe and clean. I was very impressed. If you need to store stuff, even temporarily, do it here. Ask for Claire, you will fall in love with her and their property, just like I did!!

first off, when quoted on the phone they said it'd likely take about two hours for a move of our…read moresize. it ended up taking EIGHT hours.. for a two bed apartment. That's with us throwing boxes and items in four loads worth of cars to save time. the price I expected to pay at the time of booking ended being only a quarter of the cost I paid. and then they encouraged us to tip them on top of it. They came late meaning we didnt get a good start to the move until after noon. they came with two guys but one guy did pretty much all the work. they knocked chunks out of the wall of the old place that I know is going to come out of my security deposit. they shrink wrapped and blanketed every thing whether it was needed or not and charged for how much they used. I'm talking a few extra hundred dollars worth of supplies that the quote had said would be included. over all I expected to pay maybe $600 and then ended up paying 1500+ since it took them the entire day to make the move

I do not believe there is any potential for improvement with this company. The level of…read moreprofessionalism was so low it actually shocked me. From the sleazy "used car salesman" approach by multiple employees when setting up the appointment to the complete lack of respect and disregard shown in canceling my appointment on the day of my scheduled move. Every employee I spoke with was located at a "call center" and not even at the actual place of business. The supervisor at the call center who called herself "Jana", then changed her name to Melissa was the worst! I had a contract for services, paid a deposit and was canceled with no explanation. I relied to my detriment on this contract to fulfill a scheduled move on a specific date and time. This is by far the worst company I have ever encountered.