EDIT: I've been charged AGAIN for a vacated unit. Six attempts to cancel my rental with no…read moreresponse. The site is clean and well maintained. I had a unit in their climate controlled building, and it was, well, climate controlled. My only issue is administrative. There is no easy way to end a unit rental. Their website does not have a phone number, and using the Contact Us form gets no response.

Wendy is fantastic. If you read no further than this, let it be known that she is an amazing…read morebusiness owner who cares about her customers. Once upon a time, I bought a couch while I was living in an apartment, and didn't have anywhere to put it. We had just bought a house, but we were at that in-between time when you don't quite live in the house yet, but don't want to haul a couch up the stairs to your apartment (PIVOT, anyone?). I called Wendy, she had storage, I put the couch in the smallest unit she could rent me and it lived there for a month until I got into my house. It was a short, but sweet experience, and I swore to myself that if I ever needed storage again, I was going to call Wendy. Fast-forward eight years and I had cause to use Room to Spare again. Only this time, Wendy had no room to spare. I checked. I even asked if she'd let me move some stuff into her basement for a short time. I honestly think if I'd begged, she may have given in and let me store some things down there. She's just that nice. Wendy didn't have any storage for me, but was so sweet on the phone and explained to me why things are the way they are. In this market, people are selling their houses quickly and then have nowhere to go. They move into an apartment until they can find a place, but then have to put all their furniture SOMEWHERE while they are waiting. Hence, all the storage units are being used. So no, I didn't get to use Wendy's services. She did offer to put me on her waiting list, but my need was immediate and I was able to put into place a backup plan. Oh, I should also mention that when I was first looking into selling my house, I stopped into Room to Spare to talk to them about packing supplies and them helping me sell some of my crap that I didn't want to bring with me to my new (downsized) place. The staff is so accommodating and kind and patient. I swear, one day I'm going to need to store more stuff and Wendy is going to have a place for me to put my belongings where she and her little storage angels will keep close watch over them. And if by chance I make it through the next few years without needing storage, I might just stop in anyway and bring her a coffee. She's just the kind of gal you can't help but want to make your friend. (Wendy, if you're reading this, what do you take in your coffee?)

Sarina was very professional & courteous. She helped set up my auto pay when I could not. It was a…read morepleasant visit - highly recommend the storage facility. It's clean - well lit and seems secure.

Sarina was real helpful and and pleasant, would defiantly rent again!! KarenI rented a 10x 20 unit…read morewas very clean & easy to get too.

Michael is amazing! We have been working with them for over 5 years! Love the Metro Storage team!read more

Make sure you're comfortable with limited access to your things. For instance, you may fly in from…read moreCalifornia before Xmas and try to access your unit during their already comparatively limited advertised hours only to find out the floors are being painted before they are closed for the holidays and that the $45 uber you just payed for was a giant waste. I guess I should have called to see if my stuff was ready for me to visit. Got no probs sending me invoices via email, USPS and text message. How about a little warning that for all intents and purposes you are closed for a week during what I would imagine to be a pretty busy time for an indoor storage facility in Buffalo? So now all my winter clothes are locked up until the day before i go back to California.. Glad I have nothing like medical supplies I can't fly with or live without stored in there. Super disappointing. But hey the gentleman did say "Sorry about that man." Before closing the door in my face.

I have had the Storage Mall for a few years now, here in Batavia, NY, I have always found them…read moreprofessional, and easy to communicate with, if I had an issue, which was minor, it was quickly resolved. The property Manager has always been helpful, very Professional, Courteous, and Friendly, this a full 5 star,for services rendered, I only question, why the pricing does jump,frequently, with not a lot of warning time, especially for longer term customers as myself, if it were checked,at the upper management level, you would find I rented from the Storage Mall in Lockport, NY, for over 10 years, before moving to Batavia NY. Overall, I give it 5 star.

This company is absolutely terrible! They will charge you ridiculously expensive monthly rates,…read morerequire you to pay for monthly insurance for your property, raise your rates whenever they want, charge you 2 late fees per month...which obviously makes it exponentially more difficult for the customer to get caught up because they wouldn't owe money if they had the money to pay their account to begin with...so then they add a $50 fee to cut off your lock (which it literally costs NOTHING to cut off a lock!!!) and then that forces you to have to purchase ANOTHER lock (and any reliable and effective lock will cost over $20!)...then if you get too far behind, they charge a line fee of $75 (yet another instance where you're being charged for something that COSTS NOTHING!)...then they will charge a $50 auction fee (yet another charge for a FREE service!)!! It's all designed to make it nearly impossible to get caught up and so you end up losing EVERYTHING YOU OWN because these kinds of people ONLY CARE ABOUT MONEY MONEY MONEY! IT'S PATHETIC AND DISGUSTING...BORDERLINE THEFT!

We moved some of our furniture from Buffalo to our daughter's home in Washington DC last summer…read more Everything was excellent, from the estimate, to the scheduling, pickup move crew, delivery crew and finally the payment system. All questions were answered in a timely and graceful manner. I highly recommend Corrigan Moving Systems.

Over $2500 worth of damaged and lost items including a smashed television, broken chairs, and lost…read morecantilever umbrella. Lost both parts and hardware for a bed that was unable to be assembled upon arrival. When reported to the company was asked to fill out a claim form. So far have only offered $500 for the damage...which is unacceptable. The packing was hastily and carelessly done. When moving in, items were not placed where we asked and most items (mostly heavy) items were thrown into the garage. Very unprofessional and company is not making it right by replacing the damage they caused. I will update review if they replace what was damaged and lost.

I moved my business and home from Rochester to Alden NY and used A-Verdi Storage units for 28…read moremonths. Two units in Batavia and Two units in Darien. Service was 100% - polite, professional and friendly staff. Cost was quite reasonable - especially when you factor in security, cameras. I would recommend A-verdi Storage to my family, friends and clients!

The facility itself is minimally "ok" .. but, road leading to units is not paved, has pot holes and…read moreis a steep up hill. The units are fairly new, and dry. The big pain is their billing. You get a late notice 1 day after the due date, and a late fee 5 days, and they can lock you out at 10 days after the due date. I tried to pay ahead, 2 months at a time, so I wouldn't have to deal with this but their web site won't allow you to pay ahead. Not user friendly and overall is predatory in their billing practices.

Great service! Always willing to help me whenever I have any questions and as a first time person…read moregetting storage I had a few. Highly recommend!

They don't communicate very well. No returned calls or emails. Lazy. Sloppy. Poor customer service.read more

I don't have much to compare this place to because I've never purchased a storage unit before. But…read morethe whole process seemed to go smoothly. I went to their office (woman was very professional and nice). Rented the unit and it was very clean. Its very well lot and secure. I feel safe when I'm there. Overall great experience and I would definitely recommend Towne Storage to a friend