Excellent experience. Einstein moved me from a 2400 sq foot high-rise loft apartment in downtown…read moreDallas to a lake house north of Fort Worth, both locations having many challenges, (limited elevators, busy downtown area, road space, and tight spaces.) Four young men and two 26' trucks showed up right on time and worked nonstop at an extremely rapid pace to load up extremely heavy furniture and oversized belongings in 3-4 hours (including elevator time) . When they got to the new home, it was about half the time to unload, hook up appliances, and rearrange furniture I requested a couple of times. Everything arrived like it left, nothing broken and the estimate they gave me was spot on. The guys were courteous, strong, and hardworking. Highly recommend

Have 2 trucks and two 2-man crew move me in May 2026. Nik, Dereck, Ernesto and Ty did a great job…read more I had some fragile mid-century furniture to move, and the packed / protected it well. I'd hire Einstein Moving again (but hopefully not anytime soon!!).

A really great experience all around. The crew was outstanding. The office was helpful. The fees…read morewere within the estimate.

BEWARE - BAIT-AND-SWITCH PRICING!…read more I rarely leave negative reviews, but my recent experience with this company deserves one. I chose Firehouse Movers because of their glowing Google reviews, and their initial estimate was very competitive. Unfortunately, the final bill was a complete shock. To begin with, they insisted on a virtual estimate and refused to come out in person and assess the job. This was a 5000 sq ft home full of furniture, and I wanted the most accurate estimate possible. I asked multiple times for an in-person estimate, but my requests were declined. By moving day, I had sold two-bedroom sets and several other large pieces of furniture that were included in the original estimate. Even with significantly fewer items to move, the final price was more than double the original estimate. On the day of the move, I somehow went from needing two trucks, as stated in the estimate, to four. And from 9 to 17 total man hours. At the end of a long day, my husband just wanted them gone, so he reluctantly paid the bill before they could log anymore hours. When I called to discuss the bill, Firehouse claimed I had verbally approved the additional associated costs over the phone, citing a recording, which was completely false. I have asked multiple times for this recording, but I have not received it. That was not a small miscalculation. Our move was grossly underestimated. This whole experience felt misleading and dishonest. Stay away.

I understand the free 2nd mth now - must be a bait 'n switch. It would be great if income…read moreincreased as these prices increase.

I've had a unit at this location for over a year, I was un happy from day one but because of the…read morepandemic many people were putting things In Storage and being evicted from homes their the selection of storage locations was very limited. I rented it anyways and since I have had an increase In Rent 2x .. management is far from nice . They threaten to charge you for putting garbage in the dumpster, holding the door or elevator open or having drinks in the building. It's HOT I NEED A DRINK TO KEEP ME FROM PASSING OUT! But they will charge you !! Supposedly under new management now BUT SHE is even worse than the one before! THE ATTITUDE AND LACK OF WANTING TO WORK is ridiculous!! She won't even look up info on the computer that's how bad she doesn't want to work! Seems lazy and unprofessional to be the store manager . If my 10x10 wasn't full and we weren't in The middle of a extremely hot summer I would gather my belongings and never deal with them again.. save yourself before renting DONT RENT HERE!! UPDATE ::: this place is still the worst after speaking to the district manager twice and store manager many times I am still in happy. It's always something with them!! Never answering phones never in the office .. it's 3:15pm right now sign on the door says be back at 3pm I've been here since 2pm... sooooo not sure why you have business hours 9am-6pm if you close at whatever time for however long . This is not the first time and I am more than positive it won't be the last. So disappointed! Yet another update !!! Another disappointment from this location. I do wAnna start with the attitudes in the office have gotten much better since the other location is now managing this location but I was highly disappointed this morning when I pulled up to access my storage and there is a sign saying no electricity. I checked the neighbor buildings and all are running. I live pretty far from this location so to drive here and see this is highly disappointing. Why could we not be emailed, we are emailed when the rent goes up, when we are late ? So I'm in parking lot to write this when the old rude manager seems to still be here walked up to me with her wonderful attitude that she gives rolling her eyes . She said it's been off for two days and didn't tell anyone not even corporate cause they had no idea when I called . I asked if she had called electric company for an eta .. she rolled her eyes and walked away. Then came back and said why wouldn't I have not called . This was the last straw I'm moving out as soon as y'all can get the bills paid here ! This manager has no business being a manger or in customer service AT ALL !!!

They were prompt and careful. Got the job done and made sure they were careful, moving everything…read moreas directed. The price was fair. We would recommend them.

I moved from one part of Plano to another. Not very far and we only had them move the large pieces…read moreI couldn't move myself. Three movers did the job in just under 5 hours. That included disassembling two beds and reassembling. I paid just over $1,000 which seemed reasonable. I would recommend this business.

Generally pleasant and helpful service. Can compare prices for FedEx, DHL & UPS. Notary service…read morealso.

Pleasant service, but their box prices are ridiculous. $14 for a 24x24x6" cardboard box? I went to…read morepostnet instead and the same box was $7.

These guys are just beast mode all day. Highly recommend!…read more Tracye responded to me within about 90 seconds of posting my project on Yelp, and she shepherded this project expertly - also very friendly. Omar filled in the details of the job to get us the right crew, and got us scheduled for the very next morning. Lorenzo and his team showed up early, communicated clearly, and holy wow did they work fast. In less than 90 minutes they moved what took our team 6 hours to do. AND they moved a fireproof safe by hand, with sheet strength and a good knowledge of physics. The cherry on top is the value - super-fair, plus a discount for booking through Yelp. Need anything moved, call them!

TLDR: Use King. They were awesome…read more I've been a bit of a nomad and I'm in my 4th house in 3 years (finally bought this one!) I used 4 different companies because none of the first three were compelling enough to use again. I won't have to search for another one now though. I'll spare all the details, but they went above and beyond to make sure my move went smoothly and when things didn't (we had a lot of moving pieces with multiple stops) they made it right. The crew that actually did the move was respectful, clean and careful with our things. They weren't the cheapest, but they were competitive and worth every penny.

I've had bad moves before but this latest 11 mile trek was the worse! Without looking I got an…read moreestimate of $350 to $450; actually cost $700! Went from 2 bedroom home to 1st floor 2 bedroom apartment, it took all day. Was told to leave drawers full and tape shut. Big mistake! Our furniture was turned over and over dislodging everything. I would pass on these movers. Maybe a one bedroom apartment move in same building or complex but nothing else! Best of all they forgot the screws from King sized bed - told me to bring them. We were busy in other parts of house so forgot when we left (our fault). But, when looked on bedroom floor only 1 screw out of 16 needed! Just poor service!

Get a calculator because it's complicated...fees and deposits... there's a processing fee with a…read morecredit card, prorated 15 minute charges... sounds like your quote will triple by the time the truck gets to your new place. Not worth the effort or time

Mindy is WONDERFUL! She is friendly, personable, professional, thorough, and always available. The…read morefacility is always clean and responsive. I highly recommend using them for your storage needs.

Had a storage unit for almost five years. Called to ask what needed to be done to close everything…read moreout. Was told as long as everything was moved out and swept by Sunday that I would not be charged. I did exactly as I was told and ended up with an unauthorized charge to my credit card. In the five years of having a storage unit and paying over 200 dollars a month ON TIME for a unit that now rents for less, this is horrible service. Monica was rude and provided no assistance. Glad to be done with place. Future Renters beware!!!

Suzanna was a breath of fresh air I was having a rough day and she had me laughing while she found…read morethe best storage unit for my needs thank you I needed that laugh today

Suzanne continues to impress us at this facility! She keeps everything well maintained, clean and…read moresafe. I know she works very hard for Metro and I sure hope the company is taking cate of HER! She is what makes this location great!