Very clean, military-friendly, and professional. Ashley Davis did my lease and was more than…read morehelpful and polite. When I called around searching for units she wasn't pushy if you know what I mean. I didn't feel as though I was being forced to choose their storage units. Paperwork for moving into the unit was super simple and took less than 10 minutes. Highly Recommend!

My parents are renting a unit here while they prepare their house to sell. They were attracted to…read morethe site because of the location and because the units are climate controlled. I was pleasantly surprised when I visited Ocean Storage. I was expecting a seedy, poorly lit building with many people hanging around. However, it is modern and located right off of 17. You can only open the sliding doors with a code, and there are dollys in the entryway if needed. The elevator is big enough to accommodate a large bed or mattress. There are many units still available for rent, and they come in multiple sizes. On top of great service, they also are giving half off for the first three months. My parents are picky about where they will leave their items, but they have nothing but positive things to say about Ocean Storage!

The staff are friendly and professional. I liked how close the facility is to my house, but I opted…read morefor the new one near CNU. It's clean and neat even with the final construction. The temperature on the ground floor is comfortable. I think storage units are expensive but they definitely provide a great space for our stuff.

Super helpful staff (seriously, Nigel was great!) who think of every detail to make your move/…read morestoring process seamless. Best rates around this area and very convenient location!

I love the facilities and the fact they climate control. It's always clean and I have not notices…read moreany rodents or anything. In November it will be one year renting with them. My only concern is the cost of my small storage place is increasing every few months.

Imagine if you were blind and someone told you can't have your blind cane. Imagine if you have a…read moreheart condition and someone told you you can't have your pace maker or AED on hand. Sounds ridiculous right? That's what happened when we were approached by the store manager, Tesean, and accosted for having a service animal. The dog is there for life saving measures. He is NOT an emotional support dog and there is a major difference, specifically almost $60k in training difference. We tried to educate Tesean Millington on the severity of him insisting we were breaking the facility's policy of no pets. We calmly informed him the very act of him asking us for documentation is a violation of my partner's rights. He persisted and instead of standing down to take the time to go research to verify the truths we were explaining to him, he kept talking over us and asserting we can't have our dog there. He even took his harassment to another level by afterwards calling to report us to his superiors claiming we threatened him. So now refusing to show you paperwork you have no right to ask for and asserting if you continue to harass us we'll report you to ADA is threatening and being belligerent. I'll add if that were true, if it means the protecting the health and safety of my loved ones, I will undoubtably defend them with the utmost passion. My dog was wearing his vest and leash at all times with the exception of him laying down. He is now 14 years old and having the jacket on while down impedes his job to alert. When I showed him the service vest literally laying next to the dog and informed him he has a job as a service animal, Tesean did not move on. He continued to harass us. It's absolutely disgusting the behavior Tesean Millington displayed and his actions prove he is manipulative and takes no accountability for the mistreatment of a disabled Veteran. Shame on him for lying on us in the interest of being right when he's clearly wrong. Thank you to his counterpart, Diana, who I spoke with on the phone who had compassion something Tesean clearly lacks.

This is a good location and the staff has always been nice, but it did get REALLY hot in the…read moresummer. Apparently the thermostat is meant to be between 50 and 80 degrees, but an employee told me that they were told to move it up to 85 to save money. I almost passed out from the heat and humidity while I was moving stuff around last summer. Besides that, it feels safe, it's a clean location and easy to access.

Signed up for the "Memorial Day Sale" 50% off the life of the rental, only to find that the rent…read morewould increase by 50% only 90 days into the rental. Public Storage reserves the right to increase the rent at any time. So only 3 months in and the rent went from $54 to $81, by Sept it will be $108 and so on. I'll soon be paying more than I was prior to the "sale" Bait and switch, bait and switch... The light is broken, and the list of excuses is seemingly endless, and the bathrooms always seem to be locked. I'll be moving shortly, recommend others to move on before signing on to some surreptitious sale.

Why have posted office hours if no one is in the office to help. They tell you everything is…read moreonline. Okay. You still have to call customer service to get access to the storage facility and your lock code, and you better hope they give you the correct code the first time or you'll be sitting on hold for another 15-20 minutes to hopefully actually get access to the unit you pre pay for. Customer service is slow and not helpful at all. As a new customer you'd think they'd want to really real you in to get your business. They're just lucky this is the closest place to my house. NOT WORTH THE HASSLE

I had an excellent experience here. I was welcomed by a very upbeat and charismatic manager who is…read morevery passionate about her job. She makes you feel welcomed and made me want to keep my stuff stored in my unit even longer than I'll need it for. I've already recommended this place to several people and I know they'll have the same experience I did. I wish people would be this enthused about their job.

I rent here they raise rates every other month. Rats eat and poop on everything. Security cameras…read moreare a joke. Management changes every other month. Good luck if you put things you value most here. Better get the best insurance and file a claim.

Great people and awesome manager. Very helpful and well informative. Love the way they make you…read morefeel important.

So it's that time of year for college students to pack up forms and apartments and go home for the…read moresummer or go home permanently and find a job. The storage facilities are jam packed and this facility had 1 unit pop up after fulfilling the wait list they had for months! It was meant for us! Stephanie, the property manager, was wonderful to work with and very informative. She made this process EZ!!

From the owner: Voted one of the Top Self-Storage facilities for 2020! We provide your things all of the comforts…read moreof home, and more! Self-Storage at E-Commerce Center of Hampton serves residents in the Hampton Roads area and beyond! Enjoy a high-tech/high-security facility featuring keyless access to our temperature and humidity controlled self-storage units.

RENTER BEWARE!! NO CAMERAS. UNETHICAL BUSINESS PRACTICES. This storage facility is not locally…read moreowned for starters, the biggest part of the facility DOES NOT HAVE CAMERAS, no survailence! They have had many, many, many instances of burglary, mine just happened in March of 2023. They took an entire day to notify me as well, and when they did, they did it 20 min before closing so when I said I could come there, the girl complained that she leaves for the day in 20 min. The rest of the buglaries I found out about because the responding police officer said 'you would think they would've learned to put up cameras by now, we were just here not too long ago. I did a FOIA request and saw all the police reports for the many times customers have been robbed out of this facility. Trust me, Kristina and John are not the people you want by your side when something like this happens. They play dumb at every turn, John (Regional Manager) is one of the biggest manipulator/gaslighters I've come across in a long time. I asked for a phone call when I was waiting for the police to respond in March...he called me back three months later, but only because I called the call center many times asking for him to call me...he badly faked empathy and I caught him in a bunch of lies on the phone call I had with him. The facility is not in a good part of town, save yourself the trouble and do not rent here, Again, this storage facility is not 'small' or 'local', it was bought up by one of those companies that buys small business across the country, they try to put out the image that they are a small business but when you call, and get routed to the call center, they only take messages and never transfer you because 'they manage a lot of storage facilities and don't know which one you are talking about'

From the owner: American Classic Storage at 300 Bell King Rd in Newport News, VA, is a well-maintained, locally…read moreowned, and operated self-storage facility. It's known for its friendly and professional staff, cleanliness, safety, security, and unbeatable prices. This storage facility features onsite management, 24hr video surveillance, drive-up access, roll-up doors, and truck rentals. Come meet our friendly staff, let them show you around, and remember to ask about our current storage specials.

Ms. Talitia Ricks was extremely helpful in explaining the differences between sizes to determine…read morewhat I needed. She was very professional. I have never needed a storage facility before so I didn't know what to expect. Both times I have spoken with Ms. Ricks, she provided excellent customer service. I would like her to know how much I appreciated it. :) She works in the NN office on 79th Street (zip 23605) ~ Tracie Morgan

AAAA Storage is a great storage facility. The people there are very professional and friendly. They…read moretreat you as if they have known you forever. The rates are fine and the specials they have help you to store your items if you are on a budget. I recommend them for your storage needs Edward and Tammy Watlington