Great facility but wish I could leave zero stars. My rent DOUBLED after 4 months. They gave my a…read moreline that this was to "bring all units to market, no exceptions"...maybe they don't realize the market is crashing? I've heard this is standard practice at Recnation when talking to other storage units facilities. You have a log of choices nearby, make sure and do your research. I found several that were significantly cheaper, would allow you to do month to month and STILL lock in pricing for a year. Beware of taking time energy and money to store your belongings in a storage facility that has zero regard for retaining its customers.

Rec Nation is true to their word, super nice unit with plenty of space. Love it, it was the best…read morestorage unit I ever had

I had a great experience at Extra Space Storage thanks to the manager Amaris who helped me. They…read morewere very professional, patient, and really took the time to understand my needs. They made the whole process easy and stress-free, answered all my questions, and made sure I got exactly what I needed. It's not often you come across customer service this helpful. I really appreciate the support and would definitely recommend this location to others.

I've been with them when it used to be Cube Smart which is the worst LIKE THE ONE ON 620…read more12006 RANCH RD 620 N AUSTIN , TX 78750 they say thay they Call you " Dolores De Leon Mgr". And I said I didn't receive a letter and Little Miss Dolores said "WE DON'T DO THAT" WILL I FINALLY FOUND TWO LETTERS FOR TWO DIFFEREN OCCASION!!!! AND THIS LAST TIME I CALLED TO MAKE A PAYMENT and she said THAT ALL OF MY PROPERTY IS GONE! BUT EXTRA SPACE is so different they are professional and I have one in Leander and 3 in Austin on 620 near Sam's. I want to express my total gratitude to TIERNEY MCMORRIS , ASSISTANT  MANAGER she helped me out so much. So if you're in the Cedar Park or Leander area that one on Crystal Falls is the best!! And Tara at 620 & 183 gets 5 's also both of the property are clear Very SECURE so you can sleep good but storing your belongings at the. Also Jeff has a brand new location in Georgetown on Hwy 29. So if you live near there that's another GREAT place..

Mike was amazing. Needed a storage locker quick late on a Saturday and everyone was either closed…read moreor had a complicated online process, or when I called, I got someone in another part of the country. They came through for me in a pinch! Nice smaller complex where I could back up right to the door of my unit. Highly recommend!

Great unit with access on both ends for a very reasonable price. Accommodated me swapping to a…read morebigger unit without issue!!! My stuff was solid after a year in storage! Mike was great! I would def recommend and may come back again to rent in the future.

Do not rent here, they have a rat infestation and do not maintain the property well…read more Do not rent here you will regret it. They have a serious rodent problem and will refer you to your insurance for their infestation. They will not move you to another unit citing that they don't want to touch your stuff, but that's not really a fix now is it. Do not expect any assistance other than sweeping up rat poop with no gloves and a regular broom. If you ask for management, they will be busy and will call back at their leisure to again offer NO actual assistance. Renter beware.

Main things you should know: They don't honor their prices…read moreThey couldn't care less about anything you say. They have no consideration for their customers. They're scammers, hostage holders and thieves. Save your sanity and read all of this. If I could give them zero stars I would. They're crooked. They scam you. They rake you over the coals. And they don't care in the least at all. When I first rented the cost was low so I went ahead and paid for a year to lock in that price. Because I know storage companies can raise your rates at any given time unless you lock it in. At the end of that year when it was time to renew I went into the office in person and Jose was there at the time. And said what the new price was, which is double what I had been paying. And they would only allowed 6 months and not a year. I pulled up their own website to show them what they were currently advertising. And they should honor what they were advertising. Jose said he would contact his manager and get back with me. He didn't as he said he would. And that, whoever he talked to, did allow me to get what the advertised price was. Jose was the only person who was customer friendly. At this 6 month renewal, which I wouldn't have known about the increase if I didnt I happened to have gone into my account. So at this current renewal I called in to talk to someone about that price. I had the deadly curse of having to have my call answered by Jason. He was the rudest person I've talked to in a business. He was definitely a non-friendly person. Absolutely ZERO customer service. I'd get fired if I talked to someone the way he talked to me. He didn't have ANY, NONE, ZERO care about working with a customer. He didnt have a care in the world of at least even attempting to try to work with a customer. Everything I attempted to discuss with him was shut down at every word. He didn't take any consideration into genuinely listening to me. Everything was just no-no-no-no-no. Along with his arrogance of repeatedly saying its just the way it is, nothing were not gonna do about it and nothing you can do about it and nothing you say is gonna make any difference or change anything. He talked to me like an abusive karen mother talking to her scared children. So rude and hateful and arrogant. He ended hanging up on me. So I went in there today after work to pay another 6 months renewal. And oohh just my luck that Jason was there. I showed him what they were currently advertising for the same size unit as mine. And he said those were special prices. Not for renewal tenants.. I asked every single one of them, all of them, every single one you're advertising is a special. He said yes every single ine of them. He told me I didnt have to believe him. I said I dont. I think guys jack people around. And this is one of the ways. He told me in all his arrogance he was the district manager and that I wont win. I said of course you are and rolled my eyes. He just kept telling me that's the way it is and nothing you say matters over and over. I told you that on the phone when we talked about this. I told him yes we talked and you were a d1ck same as you are right now. I truly and honestly believe he needs to be fired and never work again in any job involving Jim having to speak to any customer.

Excellence place, friendly help, and easy access in Round Rock…read more Easy to find between Harley Davidson and Ikea on the frontage rd N-I35.

My boyfriend and I just moved to Round Rock from out of state and were in need of a storage unit…read more We needed one that was outdoors and on ground level for easy drop-off and pick-up access and luckily this was the first place we called to inquire. The gentleman that assisted us were very welcoming and friendly and they had a great promotion for a 5x10 storage for $49 a month so we took it! Also, we had our u-haul trailer that needed to get dropped off at another location, but we were able to drop it off at Storage Max which saved us time and made it so much easier! I highly recommend to come here, great service and great staff :)

i definitely recommend the storage direct. storages are really clean and the staff here are really…read morefriendly.

My husband and I were tenants here for two and a half years. The staff had always been very helpful…read moreand kind. We never had any problems with our climate control storage unit. When we went to move out of our outdoor unit (after the purchase of our home) we discovered that it had been completely destroyed by rodents. There was urine and feces everywhere. I immediately called the office. They were very helpful and assured not to worry that we had their "Protection Plan" with up to $3,000 in coverages. The manager emailed me the forms right away and told me to photograph and document everything. I pulled out our copies of the agreement and saw that we did initial their plan. We proceeded to file the claim. This particular unit housed all of our decorations for the holidays and all of our outdoor stuff ( a playscape, Homemade ornaments, gifts from my girls, life jackets, and inflatables for the yard that upon discovery, had been eaten and nested in by rats. Our above ground pool had even been eaten... the whole liner destroyed by bite marks urine and feces. After having to dispose of almost every item and tirelessly documenting each and every thing, we sent over our claim. This is where the trouble began. The storage facility was quick to hand over our claim but beware. The processing/insurance company they deal with have SEVERAL complaints through the BBB and online for bad business. They first said that they did not receive the pictures. I resent them multiple times, multiple ways and it took a week for them to confirm receipt. A week went by and still no updates.... I checked the claims portal they provided us with and it had not been updated since the submission of our claim. I emailed again for an update. The claims agent finally responded saying the storage unit manager never turned in their side of the documents. I asked them why it took them weeks to notify us of this with no response. The storage unit manger replied and sent over their side. Then, within the hour the claims agent responded saying "we are prepared to offer $500 as per your protection plan" I was shocked and appalled. I once again pulled out our paper copies. No where was it stated $500. I began to scroll through the documents that the storage manger provided. (Our contract, contact information and the protection plan) And there buried was an electronic form with the full contract. In the fine print it disallows any coverage over $500 rodents or pests. Upon reading it further, this policy that we've paid on every month for two and a half years pretty much covers nothing for anyone. The ONLY REASON we had this crap policy is because the storage unit REQUIRED you have an insurance policy at signing to rent a unit. You initial and they "conveniently" text you a form to e-sign... and buried in that document is where you find out the policy is crap. I feel completely taken advantage of. We had been essentially paying for our stuff to sit, rot and be urinated defecated on by rodents. They say that hindsight is 20/20, and looking back on things there is no way that they did not know that they had a rodent issue. They just don't care because at the end of the day, the only people they are hurting are the families who trust them with their belongings. No big deal, right? There are some extremely shady and dishonest business practices going on here.

Recently switched to this location after a less than ideal experience at another nearby storage…read morefacility and I was blown away by how different the experience here was. Terry and Earl were absolutely wonderful and made sure I knew exactly how to navigate the move to their spotlessly clean facility! Could not recommend this location more!

Friendly service. Didn't like having to buy their locks but my storage was safe the whole time. I…read morealso got a move in special so that was helpful. Closing my account was also easy. I would recommend their storage.

As far as overall service the property manager Diana is fantastic , my issue is they require auto…read moredraft in which they double charged me for six months and now are totally unwilling to talk to me. Proceed with caution check your account Regularly as Banks will only help you 60 days backwards

I had a unit at GVS for a little over a year. In that time they raised the rent twice. Wouldn't be…read morea big deal if the gate and keypad worked. I spoke with Diane 10 days before June as I was moving out. Diane said it's typically 14 days but send over a email stating I'm moving out and I will waive that and take you off of auto pay... which I did the same evening. I was out the following day. I Left the unit clean and swept! Come June my account was charged. I spoke with Diane and they had been having troubles with they're computers and I'll be refunded. I got the runaround all month. Then comes July...My acct was charged again! A few days later in July my acct was charged again. 3 charges. The day of the 3rd charge I was refunded for June and July. Still waiting on refund from the 2nd hit in July. Dianes manager Veronica has not responded to our emails in weeks!

I can say without hesitation--this was the BEST move we've ever had in our entire lives. Einstein…read moreMoving Company completely blew us away. Ian I., Mark P., Hector Z., Edward W., Joe M., and Nathan S.--you are all absolute legends. These guys didn't just move our belongings; they moved them with love, care, and intention. Not a single corner cut. Not a single complaint. Just good vibes, incredible teamwork, and a group of professionals who actually made moving FUN. (Yes, fun!) We sang, we laughed, and we were blown away by their kindness, respect, and hustle from start to finish. Einstein Moving, you've officially ruined us for any other moving company. Thank you for turning something stressful into something joyful. We'll never use anyone else--and we'll be recommending you to everyone we know.

I would highly recommend Einstein Moving! We used them for packing and then moving us 280 miles to…read morea small town. Garrett B, Tyler K, Anthony D & Elijah W were the BEST movers we have ever had! They were very efficient, organized, professional, courteous and a lot of FUN! They kept us informed every step of the way. The labeling on the boxes that they packed was detailed and made it super easy unpacking on our end. We knew exactly the contents each box had. They worked diligently to make every minute count. The unloading was SO organized. Overall, this team did a remarkable job for us!