I never received the items I purchased and express was unhelpful to me with the issue when I reached out for help! The Package was lost; Apparently, the FedEx delivery person just left it by the wayside and didn't bother to deliver it to my door based on the so-called "proof of delivery" image express sent to me. Even though I tried to explain it to the express rep that the FedEx delivery person did the same with my last express order whereby it was left by the sidewalk but luckily I found it before it could have been stolen by a passerby, she kept repeating to me that I had to rather reach out to FedEx to file a claim and that she couldn't help me! With a great disappointment and hesitation, I ended up reaching out to FedEx to file the claim even though the burden shouldn't be on me, a loyal customer of express for over 20 years who has spent thousands of dollars with the company over the years to go chase after FedEx for a lost package, especially due to the delivery person's negligence!! After I filed the claim, FedEx told me that they have determined that the package was indeed lost however, I have to contact the "sender," aka Express (the same Express who told me I had to file a claim with FedEx) and FedEx said they are going to close the case! Basically, neither Express nor FedEx is willing to help resolve the issue and I'm being tossed around; each one is basically passing the blame and the issue on to the other! At this point, I am beyond frustrated as I am out of the package, my money and I have wasted hours of my time trying to resolve the issue! As it stands, I will be closing me express credit card and I will not be shopping with express again even after many years of loyalty and thousands of my money spent with them!Express, you lost a long-time very loyal customer who spends lots of money with you! read more