Worse place ever very shady business , Gave me a quote when I called in to start the process I was hung up on and put on hold. read more

Express Lane Insurance - A quote I was given when I called they kept putting me on hold and hanging up - Home & Rental Insurance Near Me - Lancaster, California

I had canceled insurance a few days prior, and they charged me after cancelation over 200 dollars that was going to be used for my car payment. Save yourself the trouble and go with Statefarm. read more

Great experience with Danny! I spoke to 12 different insurance companies over the span of three days and Danny was the only one able to get me such a fair and great auto insurance quote and super fast as well and he kept my quote for a couple days which i GREATLY appreciate especially being on a tight budget. He made good conversation as well knowing all things take a bit of time. I am a repeat customer 10/10 read more

if you wanna get quotes for your vehicles I highly recommend calling and asking for Karina she guided me and helped me look for the perfect insurance very respectful, kind & patient any questions or doubts shes the one you would go to highly recommended ! I appreciate the professionalism at this location read more

Today, I paid my insurance for my three vehicles and I was late on the payment due to our bank accounts with Chase Bank that I had to lock all the cards to get ahold of so many charges. Express Lane Insurance charged me a $6.00 fee for the late payment. Even though $6.00 is pocket change it absolutely makes no sense for this agency to charge a late fee when, for some people it becomes even a bigger burden to pay more for these unforeseen events in our lives. This is totally counterproductive and instead of making it easier to pay, it makes it even more difficult to catch up on these obligations that are sometimes out of reach. We should get rewarded for paying on time and additionally get a discount for making a ACH payment every month. I asked the desk lady at the agency if she can waive the fee. However, she said she couldn't because of whatever reason.. they can charge you, but they can't take off fees, completely makes no sense. I am reconsidering changing insurance agency. Thank you. read more

So glad I came here. AAA Sucks & Overcharges. Here They work with you. My Rep was "Joe" but The Other's are cool too.

Thanks to Jaydeen with her amazing customer service, very polite and understand my situation and directed me with the help that I need it

Great services! Helped me get the best quote for auto insurance. Jose helped with all my questions very professional.

I have been a customer for a few months now and I have had an issue with trying to have the broker in Bakersfield help me fix the vin number mistake they made since the beginning I have submitting the registration like they requested 4 times now and they haven't fixed the issue while I continue to pay for service . The dmv won't allow me to renew tags thanks to the brokers mistake that they fail to fix . I need help I need the vin number fixed one letter is wrong read more

Helpful and friendly I spoke with these people and they helped me to get all info squared away so I didn't have any questions

This is hilarious I let them take advantage of me back in May when it seemed like all the legitimate insurance companies weren't passing out new motorcycle insurance what a joke $200 nonrefundable just so I can get insurance talk about taking advantage of the situation I had to sell my bike after three months and I paid $300 for three months of insurance think twice before you use these mother Heckers I should've looked at the reviews I would've kept the bike in the freaking garage or not rode it instead of using these people terrible customer service. read more

2 weeks ago This firm is terrible horrible and unprofessional attitude and disrespectful over the phone threathening me cancel policy because they messed up my policy and over charging me !! Becareful this place will steal your money and lie on ur policy to make extra commission more complaints to follow with state of california consumer affairs !! 1 read more

Rip off artists! This place should be SHUT DOWN! They take your money, without complying to DMV or state standards. Then when you catch on and call them, they give you the run around! Blanca is the worst! Don't fall for her "sweetheart " and "my loves" so unprofessional! Seriously, the dept of insurance needs to investigate this place. Awful!! read more

DO NOT use their services . If you do , double check all documents. The person at Express Lane Gaby who underwrote my auto insurance for a Subaru cross trek added a second car to my policy . When I double checked all documents and noticed the second car I tried calling Express Lane with no phone call back. I ended up calling National myself to get them to take it off my insurance. When I finally got a hold of Gaby at Express Lane she went on to say they tried fixing it the same day I bought the policy. THEY DID NOT FIX IT or tell me about the error. I called National about 3 weeks later and they had no record of the fix Gaby said they did . Express Lane is dodgy at best. read more

***DON'T WASTE YOUR TIME, ENERGY AND MONEY HERE ***I needed a SR22 insurance and I spoke to Gabby. She basically put sprinkles on everything she was saying. I didn't sign any paperwork at this point, and my card was charged the same day without receiving any policy information. AGAIN I DID NOT SIGN ANYTHING. how does a policy start when you don't sign anything? So I called a few days after to cancel my policy and she said I couldn't because she already sent the paperwork to the DMV, which is a LIE. Ten days after which is today I called DMV and they did not receive anything at all. Therefore I want my money back but oh I can't get it because this company is a SCAM. worst customer service, paperwork is absolutely unprofessional, I still have not received anything regarding my policy but I didn't sign anything yet so they have nothing to hold over me. LESSON LEARNED.ZERO ZERO STARS. read more

My experience of this company is that they are dishonest and unethical. Slay (one of the owners) gave me a low quote to get me to sign and agree and pay their $100 commission! However, when I received the confirmation paperwork from the auto insurance company a few days later, the monthly premium was much higher. A difference of $75! They refused to admit any wrongdoing or apologise. In fact, I have never in my life been treated so rudely than by Gaby (the other owner of the company). She was aggressive, condescending and incredibly impatient. This company clearly does not record their calls for business standard. If they did, Gaby would be fired. She never ever returned my calls and during our final conversation, she shouted at me three times that she "wanted to close this out." In essence, both owners (Slay and Gaby) sold me something that did not exist. No apology and/or acknowledgement of fault was given. Avoid this company at all costs. read more

This place does very shady business in order to help you save a little. But in return they are terrible with communication, often times not even picking up their phone when you need them. I've tried this place for over a year now and have had to deal with random cars being put on my insurance to help save and just weird things like that. I recommend looking at other brokers before settling for this one. read more

This company needs to work on their customer service. Is that ghetto attitude really necessary? I was upset that they renewed my insurance without my permission after a year and took money out of my account without consent so i called to cancel my plan. When I was transferred to the so called "supervisor" she was anything but professional and tried to talk to me like I was stupid. The second they get a whiff that you're trying to cancel, their whole demeanor changes. My initial experience with them was good in the beginning (maybe just because they were trying to hook me in) but I won't be doing business with them again due to the experience with that rude supervisor. Learn how to be polite to your customers and maybe you won't lose so many! read more

Lately it hasnt been that great. First my insurance went up and i wasnt notified. Once i called it tried to get resolved l. They were able to lower my payment. 2 months into i get a notice of cancelation. I call to get it resolved i am told i will get a call back. Never received a call back. Now i have to call again tomorrow to get this fixed without getting charged extra! read more

I would never ever use this company! Leanna the supervisor there is absolutely awful and talks to people as if they are beneath her or less than nothing! The absolute only reason I'm leaving one star is because there is no option for 0 stars or negative stars! Save your time and go somewhere else, this place is awful! read more

DO NOT GET THIS INSURANCE!!! THIS IS A SCAM!!! Employees lie about their insurance deals and then have the idiocy of denying it all. Don't even bother to ask for voice recordings because they either are too cheap to have a system, or they simply defend one another from being exposed. They raise your quote without notifying you and be careful with the so called "managers". It's literally a bunch of unprofessional and rude employees. Take this advice from someone who desperately needed an insurance and unfortunately, took the easy route -or so I thought-. Avoid yourself a headache (and bucks) and search elsewhere for a REAL insurance. read more

I discovered Expresslane through my sales job and man, they always kill it with quotes! They are a company full of great girls who I believe will beat 99% of any quote you have previously received!Especially Angie! A great girl with even greater quotes! I'm always sending her customers who are in need of saving money on great insurance. Angie always beats any quote with ease! She saves my clients money so they can use that money saved on the car they just bought from me! I've even recently gotten insurance through them! Don't hesitate to give them a call! Especially Angie! -Noe read more

Stay far away from this so called "insurance agency" I have been with this company for a yr now. The last agent I delt with last encourage me to switch insurance companys, I agreed which left me paying more then what I was paying before Then she lied and told me my bill would be extended for 7 days more ( like she was doing me a favor) which it wasn't extended. They took the money out on the regular due date. When I called to ask what happened, the agent was conveniently unavailable and the agent that was on the phone was retarded. Your best bet is to stay away from these Nutt read more

Amazing and efficient service by Slay and Gaby. We received the best quote and quick auto coverage. Thank you guys for taking such good care of us. read more

****UPDATE***.... never mind on everything I said, the company they quoted me with "dropped" me and now they want me to pay more than double what they quoted me previously, the customer service was still cool, however they couldn't maintain what they quoted me at so I'm back struggling looking for insurance again, lucky me ****** . Ive been reading some of the negative reviews, but I had the complete opposite experience. Being a young driver with an accident on my record as well, everybody was giving me high rates, almost three times what I'm paying for a car note, so I was beginning to think that was the best it would get, then I just so happened to stumble across Express Lane insurance on a google search. The person I talked to was slay, I would highly recommend anybody else to ask for him as well when trying to get a quote, but he really helped me out and we found a way to get my payments really low compared to what I was receiving from every other insurance company. I'm not going to lie though, the initial first payment to get everything started was really high, but he still worked with me and got it lower, and now I'm paying less than my car note for car insurance, the way I feel it should be. Anyways, if you do need car insurance, I feel you should call Express lane and get a quote with slay and just see what it would cost you, I can't speak for anybody else but he was real cool and helpful. read more

DO NOT get this company they are a scam I wish I would of checked reviews before talking to them. They gave me a quote and once I paid she added on additional amount and never explained why. I told her I'd like to cancel knowing I already paid this month she said I'd have to pay $140 to cancel when my monthly payment was suppose to be $60 for liability. The supervisor is who I spoke with and she was giving me the run around about why I had to pay $140. Do not get them don't even bother to talking to them it's a waste of your money. read more

Down payment was ehh :/ Rates I got from Maria were reasonable Very quick customer service over the phone and in person Thanks ^_^ read more

Wow...wow...as stated in previous reviews...WORST CUSTOMER SERVICE!!! Stay away from this business! Maria, Gabby, Kelly, the three amigas can all go to hell! Ugh, dealing with car insurance companies is always a pain in the ass. So it was my time to renew my policy and low and behold...I had to deal with these knuckleheads. Gave me the run around. My insurance rates were going to go up but if I renew now by paying $477 then the monthly payments would be only $230. Ha! Seriously! Then I said I'm gonna have to shop for new insurance. They replied that they "already looked around" and that this is the cheapest around. Haha! Don't believe them! Checked out other insurance companies and low and behold...$60 cheaper without paying this $477 payment. From $230 to $170 a month. That's $60 more I can spend elsewhere. Suck it Express Lane Insurance! DO NOT BUY INSURANCE HERE!!! #enjoythisreview #WhereIsAngie ? Update: This fraudulent company is telling me they're notifying the DMV & my Ford Credit company that I have a lapse in my Insurance. Hahahahaha! Lies! I already have a new insurance plan. You guys truly are the worst. read more

Poor customer service . Def would not get insurance here, Gabby was rude and they are just not legit.

*********ATTENTION EVERYONE*********** ! READ THIS BEFORE THINKING OF USING THESE FRAUDS! So just like the gentleman below (MARK BOMBEK) I too called one day And spoke to Leslie which is dumb btw and asked for a quote and they gave me a price I call back the following week to insure with them and all of a sudden my quote went up and instead of checking what told me they asked what I was told then came back with a higher quote and downpayment.I still ended up comming to a agreement to drop $150 and then another 100 in a week . This was on the 30th , all of a sudden I get a correspondence from a independent owned (General insurance)saying I owe some money! I call express and speak to Someone and I was on hold the whole 30 min and every time asked a question they would put me on hold to check my account for minutes when it should already be in there face. I end up calling Melinda the supervisor supposedly At General insurance and come to find out that there are people added on my policy with my last name. No idea who they are , apparently they say I signed papers saying all these people are on my policy when I have my policy at hand prooving only I.should be in there , I ask for a refund and spoke to Gabby the supposed supervisor (which btw was SOOO rude and gave the worst attitude stating that she does not have to help me when it's her job to help me ! She threatened me to put a restraining order on me and my family just because we got so upset that they were stealing my money! I gave $250 and they only gave the company $180 ! She did not want to give me the name and number of her boss above her ! I asked for my policy and they did not want to show me there current one ! Also today is the 23rd my policy was suddenly canceled At 12 am and I have had insurance with them for 3 weeks only not even a full month and I never recieved my insurance card I been calling for the last 4 days I get the run around and was told I would be called Back and they NEVERR DO! These people are so Unprofessional and rude ! Little do they know I know some good attorney and will be reporting them. I have my proof that they forged my signature and Everyone careful the company they insured me with is in kahoots with them they too did not want to hand over my policy! These people will take your money and add fake people to your policy .. they added a female named Ann and Ruth Garcia I have no idea who that is they charged me twice for dui my policy went up twice when it was already covered I'm disgusted with these people they take people's money that work hard for it ! Everyone that has had a issue here should contact me and we will all make sure they don't do this again! Karma comes back twice ass hard ! How can a supervisor tell me that if she doesn't want to she doesn't have to help me with my issues! She must have slept her way to the top ! Because that's no way to approach any situation. Gabby told me that Leslie which I spoke to a couple days ago no longer all of a sudden works there do to some Similar issues , she said that she was telling me more then she already should be meaning she wasn't suppost to tell me that Leslie was basically doing This to others.. and then there is this guy that thinks he is so tuff wants to laugh with a gay voice also so rude and most likely he is the one showing all these dumb girls how to screw people over ! I DO NOT RECOMMEND THIS PLACE UNLESS YOU WANT TO LOOSE TIME MONEY AND PATIENCE! If I could put 0 stars I would unfortunately I HAVE to put 1! And any good reviews on there website is most likely there friends and family trying to help them look good because they totally suck ! You messes up and soon will see I have all your names and will report you all ! Funny thing is it ain't no fun when the rabbit has the gun ! If you know what I mean! read more

Horrrrrible horrible horrible customer service. I'm not really the type to yelp! Unless it's a good experience, but this place sickens me. I'm a manager, so I would know how to treat my customers, but these people are horrible. Whoever answered my call, and let me mention this is not the 1st time, refused any service to me and once I asked for her name laughed and said her name really fast. I asked her to repeat her name, and claimed from what I heard Karen, and laughed and said sure my name is karen. Obviously gave me a fake name. I'm sooo disgusted with them. I hate that I have to even put a star. I would totally never recommend them to anyone, not even to my worst enemy. read more

A sick joke for an insurance company. If you want quality insurance and at least pleasant workers to deal with then run for the hills. This place is really a nightmare from the bare walls to the 3 desks and 4 chairs. Kelly was absolutely rude and disrespectful. I had to cancel my policy on the spot. And the manager is an even bigge read more

Went in to get a quote and the customer service was great very professional and the prices were really great too and they get things done really fast also the services over the phone were really good a good car insurance place all around read more

I'm not the type that likes to provide public reviews, but this place truly impulsed me to do so. STAY AWAY FROM IT! Don't be urged to call because of its alleged good deals. It's not! They will do everything possible to get you... and take all your money! The only thing you will learn from this place is their effective team work on lying!!! This whole place is seriously a joke. read more

I have been insuring my vehicles here for the last two years. The representative Ace is extremely professional and honest. I can always count on him to keep me informed about my policies and payment options. I only trust express lanes insurance with my cherished trucks. read more

So, let me tell you how horrible they are as a company. I specifically asked for $500 deductibles Comp & coll. And asked for my lien holders to be put on. They gave me a quote, fine. Turns out they quoted me for something I didn't ask for. Took my money. When the binder was sent to me it was all wrong. The lien holder didn't even have the right lien holder or their address. The deductibles were $1000 which are cheaper but NOT what my lien holder REQUIRES which I specified!!! And asked them to please change it to $500 deductibles and the wanted double what I paid PLUS couldn't send me a binder for 24 hours. Probably because they're lazy. And so I was of course irritated at this point because truly if you pay attention to the customer and what they ask for, it wouldn't be so hard to do your job. THENNNNN after 24 hours I get a binder and it has "2500" as deductibles. THAT DOESNT MAKE SENSE!! I said "500". So of course they say "I'm sorry but you said 2500" like maam if that were the case why would it double in price wouldn't higher deductibles be cheaper DUH!! Make sense and know how to do your job. And hey owners, maybe do a training course for your employees or make sure they qualify to work there. I'm sure I'm not the only person who has gone through this. And ohhhhhhh! THEY DIDNT EVEN ADD THE LIEN HOLDERS AFTER 3 TIMES OF ME ASKING!! And for those out there who don't know, my car can get repoed for not having the required insurance that my lien holder asks for. I signed paperwork that is an agreement of having $500 deductibles which I am fine with. But when insurance companies and small insurance companies like this one try to do loop holes and do $1000 deductibles so they can get their commission and THEN lie and change it to something you didn't ask for, it's quite annoying, frustrating, and TIME CONSUMING. Please get different employees at this location, nice people who LISTEN and DO THEIR job. Because when one can't do the job they hand you off to the next person and next person. And no one gets it right. And the employees tell you it takes an hour to get things done and it actually took 3 hours to do the wrong thing. Plus just to get an insurance card it took forever. I recommend everyone go to KERRYS INSURANCE because they have better customer service and are quick! They listen and do as they're asked. And quote you for the CORRECT thing. Shout out Kerrys Insurance!! Maybe they went to training or actually have qualified insurance brokers! read more

Best insurance out there customer service is great and people are friendly if you need insurance on your ride hit these guys up I would highly recommend them to anyone read more

Great customer service. That are even willing to work with you. So far so good. My agent found the best policy to fit my Budget

Worst insurance ever. Kelly and Maria are so rude and don't have customer service at all. They are so disrespectful. But to any guy that walks in they are sure quick to help them out with anything. They make this insurance a joke. Never going back to this shitty insurance. GET NEW AGENTS. read more

A decent alternative to regular insurance companies! They were able to cut my other premiums in half. All the negative bs on Yelp is just that...... Everybody knows Yelp can be rigged!! Try these folks out and watch your insurance get cut in half....... read more