This insurance company has been an absolute nightmare to deal with. I want to highlight some key points that illustrate my experience:
1. The deductible is an outrageous $3,500, and unfortunately, that's all the coverage they provide.
2. The level of coverage they offer is significantly below industry standards and again thats the only coverage they provide.
Now, let me share my frustrating experience. I was involved in an accident back in June of this year. From that moment on, my dealings with this company have been nothing short of exasperating. It took them until early November--nearly five months--to submit the necessary paperwork to the other insurance company to process my claim.
Throughout this ordeal, I found them uncooperative and unhelpful. They informed me that they don't deal with gap insurance or coordinate with the other company, which left me to handle everything on my own. I had to make countless phone calls, continuously follow up, and endure long periods of being ignored whenever I inquired about the paperwork. It felt like I was being brushed aside while I tried to find answers.
In conversations with friends and family, I heard multiple stories of how other insurance companies effectively manage claims and provide timely support when issues arise. It made me realize just how incompetent this company is, and it's clear they should be put out of business for their lack of service.
To top it all off, the letter of agreement I received--after a frustrating back-and-forth--included additional charges that I was never informed about beforehand. This last-minute change only compounded my frustration.
I don't typically write negative reviews, but I feel it's necessary to share my experience so that others can avoid making the same mistake I did. If you're considering going with this company just to save a few bucks, think again. If you ever find yourself in a precarious situation like mine, you will undoubtedly regret not investing in a more reputable company that stands by its customers and has solid principles. read more
