I took my comforter to Express Cleaners II - 2451 Cumberland Pkwy Ste 400, Atlanta, GA 30339 on 11/28/22 to be cleaned. I picked up the comforter on December 5, 2022. Upon unpacking it once home, I noticed it was ripped on the backside of my comforter. Upon further inspection, not only was it ripped once, it was ripped in 3 different places. Totally disappointed, I took it back to them the following morning at 7am before going to work only for them to unapologetically tell me they wouldn't replace it, they would sew it. Who wants to entrust a company to do a job they claim they are professional enough to perform to have your merchandise returned to you in worse condition than when you dropped it off or unusable? "Auntie", as she was referenced by her nephew, was on the phone and showed no remorse for damaging my comforter and kept stating she would sew it but they would not replace it. Never acknowledging that it wasn't a seam that had come unstitched, but rather they had ripped the fabric in 3 different locations. I've attached pictures of what I took to them and what I received back. Please do yourself a favor and take your valuables to a PROFESSIONAL and HONEST establishment. Additionally, it doesn't smell fresh in the establishment. read more