First, because they even responded was helpful second, they addressed what my issue was and told me…read morewhether they could or couldn't do and they gave me a price. I was very pleased with their response.

*review is based on reply to AI find-a-business conversation only*…read more TL;DR: weren't able to do a simple alteration (due to a quality that i noted in the AI chat message sent over to them) that another business had no problem with, BUT they were quick to reply and told me no without having me come in im not sure how simple of alterations they do, but it seems to be simpler than the surrounding businesses' usual. i was requesting a simple side take-in of a polyester dress with mesh overlay (notated in the AI message sent out), but they were unable to do it. for background, i am an intermediate-level DIY seamstress, with a grandmother who runs a sewing/alterations store (a state away which is why i reached out to businesses here). this is a pretty simple alteration, so i was surprised when they said they could not do it. i drove to the closest alterations place that was open, and they had no problem with the dress fabric regarding the take in (i showed the dress before i bothered trying it on to make sure) i am attaching the details yelp provided to the business as well as the conversation. the only additional thing i added to the AI was the part of the side seams with zipper in the back, maybe altering cups (after i responded to them saying that, for the other businesses to see that information) im not sure if this is a review more so on the business or AI feature. i will say- they were quick to reply and did tell me no, rather than having me come in and telling me no or potentially messing up the dress.

I WOULD PUT 0 STARS IF I COULD. I brought my expensive $200 comforter here to be professionally…read morecleaned and it was returned to me with a HUGE stain that was NOT there when I dropped it off. I paid $65 for a cleaning service and somehow ended up with my comforter in worse condition than when I brought it in. What made the situation even more unacceptable was how the owner/representative handled it. He was extremely rude, dismissive, and completely unwilling to actually LISTEN to my concerns. Every time I tried to explain why I was upset or voice my concerns, he talked over me and immediately had a rebuttal. I could barely finish a sentence without being interrupted. There was absolutely no attempt to understand where I was coming from as a customer. It felt like he was more interested in arguing with me than actually resolving the problem. Rather than taking responsibility or offering a reasonable solution, I was basically told that my options were to either leave the stain as-is or let them attempt to reclean it WITHOUT tying the comforter up, which could potentially ruin it completely. As if that wasn't bad enough, I was also told they could send it to an analyzer, but if the analyzer determined the stain was ultimately my fault, I could be responsible for a $1,000 bill. Yes -- $1,000. Why would I take the risk of potentially owing $1,000 over a problem that appeared after I paid this business to clean my comforter? The absolute bare minimum would have been to refund the $65 service charge since the service clearly did not deliver what I paid for. They refused to do even that, let alone compensate me for the damage to my $200 comforter. I am beyond dissatisfied with both the quality of the service and the customer service I received afterward. Mistakes can happen, but how a business handles a mistake says everything. In this case, I felt like the responsibility was pushed onto me and I was left to deal with the consequences. If you have expensive, delicate, or valuable items that you care about, I would seriously think twice before trusting this business with them. I certainly will never be using this business again.

I stopped by this cleaner to look into having several items dry cleaned and/or altered. After…read morelooking at my items the owner advised he did not feel comfortable cleaning a few. For example- i have a wool coat that has a faux fur trim. He advised the faux fur would get cracked if he dry cleaned it. I respect the honesty! He did agree to alter a pair of jeans. The jeans were brand new with tags still attached. They were too long for me so I wanted them hemmed. after trying them on he put pins in them to indicate the location of the new hem, he advised they would be ready in tow days. I returned in two days to pick them up. To my surprise they were not ready. He let me know that they had been hemmed but they still needed to be pressed. He noted he wanted to have them pressed prior to me picking them up. I returned a few days later. I paid nearly $30 to have these jeans hemmed. The hen looked like something I could have done. It is curvy and does NOT give professional quality. I would not be complaining had I not paid a professional price for the service. I will not be returning. Just an FYI- there is an alteration company in the same plaza, she does much better work.

Brought a $160 tie here and it got ruined in their cleaning process. I showed them pictures and a…read morereceipt of the original tie and they refused to pay me back fully for the ruined tie. Very difficult to deal with

I dropped off a small area rug to them and received terrible service. Firstly, their employ told me…read morethe cleaning would only take a week which ended up being very untrue. the cleaning ended up taking about 4 weeks with no major stains or odors. when I opened my "clean rug", there were dark stains on both ends of the rug and there was a wet smell left on the rug even though it was dry. the only portion of the rug that was cleaned was the center. So after a month of waiting a received a noticeably dirtier rug from them.

Sholu's quality service was awesome, especially for the rush job that I needed to have completed…read more 10/10 would recommend to anyone in need of dry cleaning services. Alpine Cleaners definitely gained a valued customer. Shernard

Great dry cleaners. They do a great job and in a timely manner! They do a great job getting out…read morestains.

Spring Dry Cleaners has done an AMAZING job dry cleaning and altering my clothes, and at a…read morereasonable price. I get stains on my nice clothes all the time, and somehow Spring Dry Cleaners has managed to pull off miracles and return my clothes to me stain-free. (Eg, mud on white linen, chocolate, avocado....). I am very grateful to them and will return time and again. Note: they are a little hard to find but worth looking for!

My entire family uses them and they are the best! Only dry cleaners I trust!…read more On the morning of my engagement pictures, I was steaming my dress for the photos and suddenly hot water starts spewing all over my dress! It left about 4 major marks on my dress and I was convinced it was ruined! I took my dress to Miss June and she said she would do her best to fix it and she put it at the top of her list since I told her it was for my engagement pictures that day. I go after work to pick it up and the dress looked perfect and back to normal! I was so happy and am so thankful!

This is hit or miss. I sometimes got very good service and my clothes were clean on time. Other…read moretimes I was over charged and had to come back later to get my clothes with no discount.

Was in town on business and needed quick dry cleaning service. Was able to get my shirts and pants…read morecleaned the same day. Quality and service was great. Would definitely recommend.

Ivy Cleaners is the best around. Annie is so kind and diligent. The cleaning quality is great and…read morealways on time. They are well-priced. Highly recommend this business.

Yesterday i brought my pair of pants for the alteration it was done same day and you couldn't even…read moreknow that there was a alteration done on my pair of pants the alteration that is done at Ivy cleaners is the best thing i've seen.

Ask for the 10 piece special. If you have 10 pieces that is. I love this DC - it's super…read moreaffordable and the ladies are the absolute best. They go out of their way to give you the 10 pc. discount and don't get mad when I come in at 5 minutes to close. I wish they were open on Sundays and until 8 pm but it's not a complaint. I used to live 1 mi. from this place and it was my regular DC. Since moving to Glenwood Park I have been nothing but disappointed at the intown DCs and their high prices (pants average $4.50 in town, Executive does mine for $2.75). Worth the drive to Smyrna from Downtown!

We've been using this service for about 5 months now and it's been invaluable to me as far as time…read moreand sanity saves not having to sort and fold clothes. After going back to work from maternity leave, clothes were always piled up in the laundry room after washing /drying for a family of four and we grew tired of that. The clothes smell good when they come back and expertly folded. Customer service has always answered our questions although I wish they communicated better with like what the schedule is for minor holidays and let you know up front what the detergent options are versus us having to ask about it.

Do not use this company. Zero stars. This Company is unprofessional and unreliable. Extremely high…read moreprinting by 25% over the going pricing for shirts in market. They no showed to pick up on four dates when I needed my suits dry cleaned. They have absolutely no customer service. They failed on three points: my dry cleaning was returned late, the clothing smelled like chemicals, and my shirt creases were off set & not centered.