I had a truly awful experience with this carpet cleaning service. I scheduled an appointment for March 31st at 10 AM, but the technician showed up at 9:40 AM without any prior notice. At the time, I was at Walmart, planning to return by 10 AM, and my parents, who don't speak English, were at home. My dad called me and spoke to the technician, who confirmed that the price would be $99 + tax for deep cleaning of two bedrooms, to be paid in cash. I told him I would be back in 15 minutes with the cash ready. When I arrived home, the technician was gone. I immediately called him, and he was rude and yelled at me, questioning why no one at my house spoke English. My dad had only said "no English" because he couldn't communicate. After the technician left, my dad locked the door, which anyone would do after seeing someone leave. If the technician needed help, he could have easily rung the doorbell. The worst part was when he told me he wouldn't come back for the original price and demanded $136 + tax instead. It was clear he tried to take advantage of the fact that March 31st was our last day in the rental, and we needed to have the carpet cleaned by that date. His behavior was dishonest, manipulative, and completely unprofessional. He showed no respect or basic decency. I would never recommend this service to anyone. His actions were unprofessional, dishonest, and racially insensitive. Avoid this business at all costs. read more

I found Express Carpet Cleaning through Yelp and so happy I did. I have 6 animals so as you can guess I desperately needed my carpets cleaned. I called Larry and he scheduled me ASAP, told me he'd be able to be at my place by noon but ended up texting me he was able to come earlier which helped me out a ton with my busy day. Him and his partner were in and out within the hour and did such an incredible job. My carpet looks and smells amazing now! I will definitely be hiring them again when my animals do what they do again haha. Not all the carpet they did is shown in the pictures, just the main areas and total cost with tax was $205 and I will gladly pay that again if need be. read more

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We contacted them and they picked up right away and were here the very next day. They did an outstanding job in cleaning our carpet that our new puppy peed on countless times. They also cleaned 2 area rugs for us and all the carpets look brand new. A++ read more

It was my second time calling Express Carpet Cleaning in 2+ years and Larry, the owner came through! Two long years of carpet abuse by 3 kids, an 80lb Bull dog, and the adults and numerous family visits, required an expert. Express Carpet Cleaning did not fail! We are a very happy customer and strongly recommend Larry and his team! I know when I need my 3rd cleaning who I will call again without hesitation! read more

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Great job! I wanted to try someone local for a change and I'm glad I did. The carpets look brand new! I will be using you all again. Thank you! read more

As always, Larry was Awesome!!! He came and took care of business and my carpet looks SO GREAT! He is very professional all around great great guy. If your shopping around for carpet cleaning you gotta call Express Carpet Cleaning!!! Great Prices and Great Service! I'll be calling you in a few months Larry. Thank you, The Milian's Plano, Texas read more

Larry and team are great. Responded promptly, accommodated to my available schedule. Cleaning was done well and highly recommend their services. read more

I've used ECC for years are they are always fast, reliable and courteous. I can't recommend them enough! Great job guys.

This company did a great job cleaning my carpet! I have my own little bissell carpet cleaner that usually works okay. However, I had some guests at my home that brought a dog and that dog must've been on some special diet or something that made it's urine extra potent... it peed one of the rooms and no matter how hard I tried, I could not get the smell to go away. I bought and used almost a whole bottle of enzyme cleaner, and still I could smell the dog. I called Express Carpet Cleaning for help and they cleaned the carpets and at the end did some kind of bomb that kills viruses, reduces odors, etc. It worked really well! Thanks so much! read more

EXCELLENT SERVICE! A++++ Today is Memorial Day, and Mr. Alvarez answered his phone right away. Last night, our Lab decided to drop some serious bombs on our carpet, and we needed help right away. Mr. Alvarez sent out Robbie within three hours he arrived. Robbie was very diligent and explained everything to us. He took his time, and really did a wonderful job! BTW, his price was much better than what Stanley Steamer has charged us in the past. Although Stanley Steemer has done a very good job in the past, Express carpet cleaning came out immediately while Stanley Steemer told us we would have to wait 4 days. read more

The crew was nice and professional. They scrubbed grout and cleaned a few throw rugs are out the house. The prices were shockingly cheap! I will absolutely use them again. read more

The best carpet cleaners around. Professional, kind, loving, careful, creative, unique are just some of the words that come to mind. You will not regret choosing these folks - they're truly something special. I refer everyone to them! One of a kind. read more

My home is a two story home with carpet on stairs as well. Mr. Alvarez did a fantastic job cleaning every room in the house a month ago. My carpets had not been professionally steamed cleaned in four years. They look very clean and almost new. The usual stains that never went away are gone and have not re-appeared -- awesome Job and affordable. read more

Larry was excellent to work with! He cleaned up the carpets for my move out that was a 3 bedroom 2 bathroom with hallways and extra living spaces. His job was thorough and the communication was on point. Would definitely recommend Larry if you are needing your carpets cleaned! Thanks again! read more

Needed a last minute carpet cleaning and Express Carpet Cleaning was at my home within a few hours. Larry and Robby did a great job getting my carpets looking clean and fresh. Mind you I called before business hours and Larry squeezed me within a matter of minutes. read more

My wife and I just bought a house in Allen and we desperately needed the carpets cleaned. So we called these guys for help. I tried cleaning the carpets initially on my own and it went very poorly. The old cat pee stains and smell just became much worse. But when Robby showed up and cleaned the place he did an incredible job. He was very helpful and polite and did an incredibly thorough job. I would absolutely recommend using their services and will use them again myself in the future! read more

I would rate 10 STARS if it was an option! I called them with an urgent need... Our geriatric labrador had an accident on my office carpet and we were not aware. When we found it the smell was overwhelming.... I called Express Carpet Cleaning and they promised to be out the next day. But then... He called me back and said he could come out the same day! Robby arrived and treated the carpet, pad and concrete! We will DEFINITELY use and refer them in the future! read more

2 weeks before Thanksgiving and I was having company over. I called this place and told them my carpet was almost 20-years old and had a lot of stains; that I didn't expect them to get all the stains out, understandably, as they were pretty old. I was SO happy with the results! My upstairs carpet now looks fresh and believe me, I never expected that. A LOT of old stains came up, even a paint stain I accidentally made. This man's name is Larry and he was great. Highly recommend. Too bad my carpet is so clean I may not need him for a long time!! :) read more

What great service! Called to schedule my entire (recently purchased house built in '06) for cleaning and they came first thing the next morning! Super nice guys, too! I 100% recommend using them! read more

Called Express Carpets at the last minute when our shampoo cleaner broke. They were able to squeeze me in for a much needed clean. The carpets came out fantastic, better than when we moved in. Very reasonably priced! read more

I'm going start things off positive. The cleaning was very good. I saw great reviews, so I thought I'd go for supporting a local business. Now for the rest. I set up an appointment and they were supposed to be at my house between 1:30-2:00. It was 2:30 and no one had contacted me. So I call and they said they would call a technician and call me back. Then 3:00 rolls around and still nothing. So I call once again and the same thing. Then a technician calls and says they won't be at my house until 4:15! I already had to be at work. So I rescheduled for the next day for 4:30. The next day I get a call around 4:30 saying they would be at my house at 5:15. Which once again it's late. Then the head guy wasn't wearing a mask or anything when he came into my house. During Covid you should be doing that when you go into someone's house! They we're quick and got the job done though. Then the guy said it would take about 4-5 hours to dry, which I thought was a little short but still trusted him. That was at 6:00pm. It is now 12 1/2 hours later and it's still almost as wet as when they left. They were nice people, but I will never use these people again or recommend them. Just poor customer service. Very disappointed. read more

Needed some wool carpets cleaned after some workers got dirt and grout all over them. Larry was super nice and was able to get someone out to clean the next day. Robbi came out and did a very thorough job cleaning my carpets. He was professional and was also very nice. Overall, it was a very good experience and would definitely use them again in the future. read more

I was very pleased with Larry's service. He not only responded promptly but he also provided me with the most reasonable quote out of all the places I contacted. Larry showed up on time and actually was able to complete the job earlier when a slot opened up. The job was done efficiently and the stain my tenant left behind was removed. I highly recommend him and will be using Larry in the future for any of our carpet cleaning needs! read more

Very good communication and on time. Called before arriving and gave an ETA of arrival which was very considerate. There was confusion as to the original quote and the final price charged, however, Robby went above and beyond by providing additional services to offset the cost. Overall, very prompt and professional service - Robby was definitely interested in customer satisfaction and did more than what most companies would. Also, their price was the lowest out of six others that I requested. Highly recommend. read more

Prompt service! Larry cake to do cleaning today. Very nice and professional he made me feel very comfortable thru whole process that he could handle the work and do it right, and he did. The carpets look new. read more

Good people and company. The quality of work was good but could be improved. It seems they are very busy and quickly want to finish the job and go to the next one. read more

My carpets are not even dry yet since they left just about an hr ago. Cameron & Alex were very friendly and professional. They asked me to inspect the 1st section they worked on to make sure I was satisfied . Would recommend this company and 2 young men to anyone needing their services read more

Robby was very professional and did a great job on my rug. I'm going to have them come back to do my hardwood floors. the prices were outstanding as well. Thanks! read more

Scheduled my carpet and sofa clean. Showed up and changed the price even though nothing was stained. When I questioned the price change, Larry said I could call someone else, he did not want my business and walked out. Be very wary of this one! Most unprofessional person I have ever had come to my home. read more

Larry was great. I called him on short notice to get my carpets cleaned and he scheduled me I on the next day. He upgraded the service for me at no cost and he did a great job and was very professional. Would definitely recommend. read more

Larry was great at cleaning the carpets at one of my rental properties. He was able to completely clean all of the high traffic stains as well as what looked like some type of ink or paint. I was impressed! He was able to accommodate me the same day I called. His rates were also about 20% lower than the past big name company that I used previously yet the carpets came out better! Couldn't ask for any better service! Highly recommended! read more

Express carpet cleaning was great. Larry and his partner came were very professional, fast, and fairly priced. This is the second time I've used them for one of my properties and they are my go-to carpet cleaner. read more

The worst grout cleaner ever. They charged almost same as Dalworth. My grout is almost the same as before. I tried to call and complain the owner told me that why I have called them instead going to Dalworth. read more

Called Larry and he set up an appointment to our liking. Robby came out and introduced himself. A very nice and conscientious person. He did an absolutely great job on our carpets. He did more than we thought for a reasonable price. We recommend Robby and Larry for any carpet cleaning job you,at have. read more

This company was the worst customer service experience EVER. First of all some guy answered the phone while talking to someone else, I waited probably for 25 seconds before he said hello. I asked for a quote to clean carpet in my living room and stairs, he asked where I lived I said Little Elm, he said "whoa that's quite a ways from me, I'm going to have to invoice you $125.00 to drive out there...you might wanna try a local carpet cleaning service, they may charge you about $100" I thought LOCAL, you are local. I don't consider 20 miles from one city to another a long distance commute. Plus I live near Frisco, my kids even go to Frisco school, so probably even closer than he thought. I will NEVER use a company that tells me basically "get lost and go else where" before providing a service. I found another company for $85.00 based out of DALLAS, which is also LOCAL. read more

We reached out to this company after reading yelp reviews. They gave me a quote based on the number of rooms and the exact details that I provided to them via text messages. The estimate was $219. I scheduled the service based on the quote. The day of service, the same person (who I had exchanged text messages with) came in and gave me a different number - this time $279. It's not as much about the difference in the number, but he blatantly lied to my face. He said that I had told him 2 less areas, but I showed his the text messages to prove it. His response to that was - I m not going to argue about it, go find someone else. And, he just waved out of the house. Not only did he lie, but also the attitude was not of someone who gets such great reviews on yelp. I would go back to unique carpet cleaning since they provided me good service. Due to scheduling issues, I decided to try them this time. But, now my house is all messy since we put all our stuff away for them, and he just walked out with no apologies... could have been handled differently - something like "I apologize for giving you a wrong quote" would have been perceived very differently. Highly unprofessional and, of course, unreliable. Extremely disappointing. read more