Terrible experience at the Doral UPS Store…read more
I sent a package to my daughter, and apparently the coordinator accidentally entered the wrong address, which resulted in the package being returned to the store. I understand that mistakes can happen, and I want to mention that the staff was extremely nice and helpful throughout the situation.
Unfortunately, my experience with the manager, Sebastian, was completely different. His attitude was incredibly rude, unprofessional, and lacking in basic customer service. Instead of trying to help resolve the situation, his behavior made an already frustrating experience even worse.
A manager represents the business, and customer service should start at the top. Based on my experience with Sebastian, I would strongly suggest considering another UPS Store. It's disappointing that one person's poor attitude and lack of professionalism can leave such a negative impression of the entire business