The worst customer service EVER, and THE most unprofessional company I've dealt with in a long time. Brittany asked me to send her pictures when I first called. I did. Two days later, she still hadn't replied as promised. I had to text her to ask what happened. She didn't reply. Then I had to call her, and she apologized and said she had gotten a new phone and didn't know how to use it, and she didn't know who the text was from so she didn't reply (yeah, that makes sense!).
Then she told me someone would be coming out on Saturday. I waited the whole day and nobody came and never even heard from them. When I texted her, she very nonchalantly just said they couldn't make it. Really? Just have no respect or consideration, whatsoever, for a potential clients' time.
Then she told me she'd send me the estimate on Sunday. Of course, she didn't, and I wasn't surprised. Her excuse? They went fishing, and she forgot to send the estimate. I received it late Monday night instead. By that time, I couldn't even care less what they would charge. They had proven themselves to be so unreliable, unprofessional, and inconsiderate, that I wouldn't do business with them if they were the last tree company on the planet!
Then to top it all off, she acted completely clueless as to why I was upset after all that. All she's good at is giving fake apologies and making up stories about leaving voicemails when my voicemail hasn't been accepting messages for weeks. Honestly, they need someone who really cares about the business to be the one who makes appointments, and whoever is in charge - whether it's her husband, father, brother, or whatever relative-- should make sure she does a good job, because they are going to lose a lot of business because of her, and their reputation is going to go downhill. Once Google Reviews is up and running again, they'll be getting a bad review there as well. read more